Position Purpose: To provide customer service support for all customers. Maintain, analyze, and report product inventories for all customer orders and movements. Primary Responsibility: Serve as single point of contact f…
Skills: Inventory Analysis, Customer Service, SAP, Microsoft Excel, Microsoft Word
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Full-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The role serves as the primary point of contact for customers to manage, analyze, and report product inventories and order movements. Responsibilities include calculating tank variances, reconciling daily inventory levels, and preparing monthly stock accounting reports for billing.
Requirements
A high school diploma or GED is required, with a preference for experience in chemical inventory, general accounting, and customer service. Proficiency in SAP, Microsoft Office, and 10-key by touch is highly desired.
Full job description
Position Purpose:
To provide customer service support for all customers. Maintain, analyze, and report product inventories for all customer orders and movements.
Primary Responsibility:
Serve as single point of contact for customers for all order, inquiries, and issues
Manage, calculate, close and post all customer orders in internal and external systems, including truck, rail, marine, pipeline, tank to tank, sampling, and other miscellaneous orders
Ensures accuracy of customer orders and charges
Analyzes inventory levels on all movements to ensure acceptable over/short tolerance
Calculate, review, and investigate all tank variances
Maintain effective relationships with customers; work with customers to resolve inventory discrepancies.
Respond timely to all customer inquiries
Prepare, review and report customers' daily inventory activity, current inventory levels and monthly stock accounting reports and distribute via e-mail by customer specific deadlines
Review, maintain and reconcile daily tank inventory levels
Review and troubleshoot Intervention transactions affecting inventory
Review and post all service charges, by tank, in ORDER AND INVENTORY MANAGEMENT SYSTEM for customer billing
Post monthly physical gauges for month-end reporting
Prepare and transmit monthly stock and charge files to Accounting for billing
Resolve billing discrepancies with Accounting/Customer Support/customer
Prepare and distribute Wharfage report and various other throughput reports
Additional Responsibilities:
File and maintain service orders for all movements in tank files
Calculate and confirm all Customers' (shore tank quantity) marine and transfer activity with external surveying companies
Review all completed Customers' orders for special reporting requirements of bill of lading, certificate of analysis and weight tickets
Distribute all tank truck and tank car bills of lading and weight tickets to Customers, as necessary.
Cross-training of personnel
Working knowledge and back-up of Inventory positions within Customer Service
Prepare incident reports, when necessary
Attend customer meetings
Qualifications
High School diploma/GED
SAP, Microsoft Word, Excel, Order and Inventory Management System preferred
10-Key by touch
Chemical inventory experience preferred
General accounting experience preferred
Customer service experience preferred
Effective verbal and written communication skills
Ability to multi-task and work in a fast-paced environment
Self-motivated, detail-oriented
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Related keywords
SAPMicrosoft WordMicrosoft ExcelOrder and Inventory Management SystemChemical InventoryGeneral AccountingCustomer ServiceInventory AnalysisTank VariancesBill of LadingCertificate of AnalysisWeight TicketsWharfage ReportThroughput ReportsStock AccountingBilling Discrepancies
Your connected partner for sustainable storage solutions
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Headquarters
Rotterdam Havens, South Holland
LinkedIn followers
14,674
LBC Tank Terminals is a leading provider of bulk liquid storage solutions with terminals located in key locations across Europe and The United States. We specialize in the safe and efficient storage and handling of chemicals, base oils, and products that support the energy transition. With our commitment to safety, sustainability, service and efficiency, we are dedicated to offer best-in-class storage and logistical solutions to our customers.
Offices: Oude Maasweg 2, Rotterdam Havens, South Holland 3197 KJ, NL · Haven 275, Leon Bonnetweg 28, Antwerp, Antwerp 2030, BE · Bayport Industrial Complex, 11666 Port Road, Seabrook, Texas 77586, US · Haven 507, Scheldelaan 420, Antwerpen, Antwerpen 2040, BE · Haven 4035, Oude Maasweg 4,, Botlek - Rotterdam, NA 3197 XA , NL
Your connected partner for sustainable storage solutions
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Headquarters
Rotterdam Havens, South Holland
LinkedIn followers
14,674
LBC Tank Terminals is a leading provider of bulk liquid storage solutions with terminals located in key locations across Europe and The United States. We specialize in the safe and efficient storage and handling of chemicals, base oils, and products that support the energy transition. With our commitment to safety, sustainability, service and efficiency, we are dedicated to offer best-in-class storage and logistical solutions to our customers.
Offices: Oude Maasweg 2, Rotterdam Havens, South Holland 3197 KJ, NL · Haven 275, Leon Bonnetweg 28, Antwerp, Antwerp 2030, BE · Bayport Industrial Complex, 11666 Port Road, Seabrook, Texas 77586, US · Haven 507, Scheldelaan 420, Antwerpen, Antwerpen 2040, BE · Haven 4035, Oude Maasweg 4,, Botlek - Rotterdam, NA 3197 XA , NL