United States · Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Patient Navigation, Care Coordination, Customer Service, HIPAA Compliance, Active Listening
United States · Remote OK
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Healthcare Research, Customer Service, Problem Solving, MS Word, MS Excel
United States · Remote OK
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Customer Service, Healthcare Navigation, Clear Communication, Microsoft Word, Microsoft Excel
United States · Remote Solely
LanguageLine Solutions is Hiring! At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as…
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United States · Remote Solely
LanguageLine Solutions is Hiring! At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as…
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United States · Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Customer Service, Benefits Administration, Healthcare Navigation, Problem Solving, MS Word
United States · Remote Solely
$15/hr–$19/hr
LanguageLine Solutions is Hiring! At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as…
Skills: Italian Fluency, English Fluency, Verbal Interpretation, Cultural Competency, Active Listening
United States · Remote Solely
$28/hr–$35/hr
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Clinical Assessment, Crisis Intervention, Solution-Focused Support, Referral Coordination, Workplace Consultation
San José, San José, Costa Rica · Remote OK
Job Description Contracts Manager Job Description Overview: Under the general leadership of the Director of Contracts, the Contracts Manager is responsible for overseeing the contract lifecycle of business service contra…
Skills: Contract Lifecycle Management, Contract Negotiation, Leadership, Line Management, Process Improvement
San José, San José, Costa Rica · Remote OK
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Skills: Microsoft Excel, Data Validation, Reporting, Communication, Time Management
United States · Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Case Management, Patient Education, Medical Terminology, Customer Service, Problem Solving
Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Customer Service, Benefit Plan Analysis, Call Center Operations, HIPAA Compliance, Problem Solving
United States · Remote OK
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Administrative Support, Report Creation
United States · Remote Solely
LanguageLine Solutions is Hiring! At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as…
Skills: Yiddish Fluency, English Fluency, Verbal Interpretation, Cultural Competency, Active Listening
United States · Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Customer Service, Benefits Administration, Communication Skills, Problem Solving, MS Word
United Kingdom · Remote Solely
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or…
Skills: Slovak Fluency, English Fluency, Telephone Interpreting, Active Listening, Communication Skills
United States · Remote Solely
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisor…
Skills: Real-time Performance Monitoring, Workforce Management, KPI Tracking, Data Analysis, Critical Thinking
United Kingdom · Remote Solely
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or…
Skills: Hungarian Fluency, English Fluency, Telephone Interpreting, Active Listening, Communication Skills
United Kingdom · Remote Solely
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or…
Skills: Malayalam Fluency, English Fluency, Telephone Interpreting, Active Listening, Communication Skills
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The Patient Navigator is responsible for improving patient engagement by providing compassionate support and removing barriers to healthcare access. Key duties include coordinating appointments, documenting interactions, and connecting patients with community resources.
A high school diploma and 2+ years of experience in customer service or healthcare navigation are required. An associate degree and healthcare-related certifications are preferred.
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
At Health Advocate, Patient Navigation is beyond a call center role — it’s a front-line access and engagement function that directly impacts patient outcomes.
We are seeking a Patient Navigator who understands that timely support, compassionate communication, and proactive coordination can change the trajectory of someone’s healthcare experience.
This role is designed for someone who thrives at the intersection of service, systems, and human connection. You will support patients in navigating complex healthcare pathways, removing access barriers, and ensuring they receive the right care at the right time.
If you are energized by helping others, solving problems, and making healthcare easier to access and understand — we want to meet you.
Your primary accountability is to improve patient engagement and care navigation by delivering responsive, accurate, and compassionate support.
Success in this role includes consistently achieving:
Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR
Quickly build rapport and encourage active participation in care
Ensure patients feel heard, supported, and guided
Assist with appointment scheduling, transportation coordination, and medical record transfers
Identify and address Social Determinants of Health (SDOH) impacting access
Connect patients to community resources and payer ecosystems
Reduce care delays and improve continuity of care
Verify and update patient demographic information in internal systems
Document all patient interactions thoroughly and accurately
Ensure every interaction complies with HIPAA and applicable federal/state regulations
Provide live patient support for appointment scheduling and care coordination
Offer basic clinical education and appointment preparation guidance
Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
Follow up with patients, providers, and partners to ensure services are accessed as planned
Track patient needs through to resolution
Identify and research barriers impacting care access
Prioritize open cases to ensure timely support
Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
Work cooperatively with internal teams to meet service goals
Escalate complex or out-of-scope situations appropriately
Support departmental improvement initiatives
Assist with user acceptance testing for system updates and enhancements
Mentor new team members as needed
You are service-driven, detail-oriented, and grounded in compassion. You understand that healthcare navigation requires both efficiency and empathy.
You bring:
A High School Diploma or G.E.D. (required)
Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
2+ years of experience in customer service, healthcare navigation, or patient support (required)
Experience in care coordination, community resources, or healthcare access (preferred)
Strong communication skills and active listening abilities
Comfort working across multiple systems and documenting accurately
A proactive mindset and strong organizational skills
Commitment to confidentiality and compliance standards
Preferred certifications may include:
Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.
This position is primarily office-based and technology-driven.
Essential physical functions include:
Frequent use of computers, telephones, and related systems
Typing, grasping, and repetitive motions
Sedentary work for extended periods
Essential mental functions include:
Sustained concentration
Active listening
Clear verbal and written communication
Ability to manage multiple tasks simultaneously
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Health Advocate offers a comprehensive benefits package including:
Medical, dental, and vision coverage
401(k) with company match
Paid time off and paid holidays
Access to Health Advocate programs including EAP and wellness resources
Full training and system support
Because access matters.
Every call you take, every barrier you remove, and every resource you connect impacts someone’s health journey. You are not simply answering questions — you are enabling care.
If you’re ready to help patients navigate healthcare with clarity and compassion, apply today and make an impact where it matters most.
If you’re ready to guide patients through complex healthcare journeys, remove barriers to care, and create meaningful impact through compassionate navigation — we’d love to hear from you.
Apply today and help redefine what Patient Navigation means at Health Advocate.
Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.
Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2023:
National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
Communicator Award of Distinction: October 2019 Broker News
MarCom Awards: Gold, COVID Staycation Ideas brochure
MarCom Awards: Platinum, 2021 Well-being Calendar
Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
Enabling Understanding in Any Language
LanguageLine Solutions is the world’s leading language solutions company. We enable communication and empower relationships, regardless of language, country of origin, or circumstance. We are passionate about people understanding people and strive to improve the world one word at a time. Our greatest reward comes from seeing people smile when they are understood. This is the experience for which we live. LanguageLine has been providing interpretation, translation, and localization services worldwide for more than 36 years. Our team assists over 28,000 clients in speaking, hearing, translating, and understanding more than 240 languages, including American Sign Language. We work closely with the Limited English Proficient and the Deaf and Hard-of-Hearing communities. Our language services include: • On-demand access to professional interpreters via phone, video remote, and onsite • Translation and localization of any content • Testing and training of bilingual and interpreter staff • Implementation support and services • Competitive, cost-effective language access solutions With a client-retention rate of 99%, LanguageLine is a trusted partner to a client roster that includes: • Thirteen of the United States’ 14 medical facilities • Eight of America’s top 10 commercial banks • Eighteen of the top 20 insurance companies in the U.S. • Thousands of government agencies We are available to our clients 24 hours a day, seven days a week, 365 days a year. We help them save time, money, relationships, and – most importantly – lives. We facilitate 36 million interactions every year. That’s a new human connection every second. To learn more about the available solutions, visit our page here: https://www.languageline.com/ To read the latest from the LanguageLine team, read our blog here: https://blog.languageline.com/ Have questions? Contact us: https://www.languageline.com/contact-language-line-solutions
Offices: One Lower Ragsdale Dr. Bldg Two, Monterey, CA 93940, US
Enabling Understanding in Any Language
LanguageLine Solutions is the world’s leading language solutions company. We enable communication and empower relationships, regardless of language, country of origin, or circumstance. We are passionate about people understanding people and strive to improve the world one word at a time. Our greatest reward comes from seeing people smile when they are understood. This is the experience for which we live. LanguageLine has been providing interpretation, translation, and localization services worldwide for more than 36 years. Our team assists over 28,000 clients in speaking, hearing, translating, and understanding more than 240 languages, including American Sign Language. We work closely with the Limited English Proficient and the Deaf and Hard-of-Hearing communities. Our language services include: • On-demand access to professional interpreters via phone, video remote, and onsite • Translation and localization of any content • Testing and training of bilingual and interpreter staff • Implementation support and services • Competitive, cost-effective language access solutions With a client-retention rate of 99%, LanguageLine is a trusted partner to a client roster that includes: • Thirteen of the United States’ 14 medical facilities • Eight of America’s top 10 commercial banks • Eighteen of the top 20 insurance companies in the U.S. • Thousands of government agencies We are available to our clients 24 hours a day, seven days a week, 365 days a year. We help them save time, money, relationships, and – most importantly – lives. We facilitate 36 million interactions every year. That’s a new human connection every second. To learn more about the available solutions, visit our page here: https://www.languageline.com/ To read the latest from the LanguageLine team, read our blog here: https://blog.languageline.com/ Have questions? Contact us: https://www.languageline.com/contact-language-line-solutions
Offices: One Lower Ragsdale Dr. Bldg Two, Monterey, CA 93940, US
