San Francisco, California, United States · On-site
$90k–$95k/yr
Mid level
Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery of La Casa’s confidential Emergency Shelter. This position supervises a team of program …
Skills: Staff Supervision, Program Development, Compliance Management, Trauma-Informed Care, Crisis Response
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$95k/yr
Full-time
bachelor degree, professional certificate
Competitive Compensation, 403(b) Retirement Plan, Health Insurance, Vision Insurance, Dental Insurance, Life Insurance
Posted 5d ago
~40 hrs/week
Responsibilities
Oversees the daily operations and service delivery of a confidential emergency shelter, ensuring high-quality, trauma-informed support for survivors. Leads staff supervision, program compliance, and cross-department collaboration to maintain a safe residential environment.
Requirements
Requires a Bachelor's degree in a related field with 3-5 years of experience, or 5+ years of progressively responsible experience including staff management. Must have experience with government grants, a valid CA driver's license, and a willingness to complete Domestic Violence Counselor Training.
Full job description
Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery of La Casa’s confidential Emergency Shelter. This position supervises a team of program and project staff and ensures that survivors receive high-quality, trauma-informed services in a safe, supportive environment. The Shelter Program Manager plays a key leadership role in staff supervision, program development, compliance, and cross-department collaboration.
Essential Duties:
Program Operations & Service Delivery
Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents.
Oversee daily operations, safety protocols, and administrative functions for all residential program activities.
Staff Leadership & Supervision
Directly supervise all shelter staff in both programmatic and personnel matters.
Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes.
Promote a supportive, collaborative, trauma-informed work culture.
Compliance, Reporting & Data Management
Ensure timely and accurate collection of client documentation and program service data.
Maintain compliance with local, state, and federal contract and grant requirements.
Partnerships, Collaboration & Communication
Build and sustain strong community partnerships to enhance service delivery and client support.
Foster effective collaboration with staff across multiple sites and programs.
Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings.
Crisis Response & Organizational Leadership
Provide 24-hour on-call emergency coverage, directly or through appropriate delegation.
Serve as an integral member of La Casa’s management team.
Support evaluation of client satisfaction, service quality, and program effectiveness.
Perform special projects and other duties as assigned.
Minimum Qualifications:
Bachelor’s degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting.
Experience managing government grants and/or contracts.
Demonstrated supervisory experience and strong commitment to teamwork.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office applications.
Strong organizational skills with the ability to multitask and meet multiple deadlines.
Proven initiative, problem-solving ability, and resourcefulness.
Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter.
Successful completion of a DOJ Live Scan background check. La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.
TB (Tuberculosis) clearance
Valid California driver’s license, clean driving record, and insurability under agency policy.
Bilingual English/Spanish strongly preferred.
Excellent Benefit Package Includes:
Competitive compensation
Company-sponsored 403(b) retirement plan
Comprehensive health, vision, and dental insurance plans
Company-sponsored life and long-term disability insurance
Generous paid time off, including 13 paid holidays, birthdays, and work anniversaries.
Monday to Friday - 8:30 a.m. to 5 p.m. will include some day, evening, night, weekend & holiday hours. Full-time (40 hours per week)
Empowering & advocating for survivors of domestic violence & their communities. Help us lead San Francisco to safety.
Industry
Individual and Family Services
Company size
11-50 employees
Founded
1976
Headquarters
San Francisco, California
LinkedIn followers
1,250
The mission of La Casa de las Madres is to respond to calls for help from domestic violence victims, of all ages, 24 hours a day, 365 days a year. We give survivors the tools to transform their lives. We seek to prevent future violence by educating the community and by redefining public perceptions about domestic violence.
Offices: 1269 Howard St, San Francisco, California 94103, US
CounselingSupport groupsCourt accompaniment and advocacySafe visitation advocacyRestraining order assistanceConfidential emergency shelterCommunity resource advocacyInformation and referraland Education and prevention services
Empowering & advocating for survivors of domestic violence & their communities. Help us lead San Francisco to safety.
Industry
Individual and Family Services
Company size
11-50 employees
Founded
1976
Headquarters
San Francisco, California
LinkedIn followers
1,250
The mission of La Casa de las Madres is to respond to calls for help from domestic violence victims, of all ages, 24 hours a day, 365 days a year. We give survivors the tools to transform their lives. We seek to prevent future violence by educating the community and by redefining public perceptions about domestic violence.
Offices: 1269 Howard St, San Francisco, California 94103, US
CounselingSupport groupsCourt accompaniment and advocacySafe visitation advocacyRestraining order assistanceConfidential emergency shelterCommunity resource advocacyInformation and referraland Education and prevention services