Jobs at KSM Management Consultants Limited (Now Hiring) — 3 open

About the Role

We are looking for a Network Operations Engineer to join our Telecommunications Infrastructure team.

The successful candidate will be responsible for maintaining accurate records of network circuits and connectivity services across multiple telecommunications providers, supporting network operations, and ensuring the integrity of our connectivity inventory.

This role offers an excellent opportunity for individuals who are passionate about networking and telecommunications technologies and wish to build a career in enterprise networking and infrastructure operations.

Key Responsibilities

• Maintain and update the inventory of network circuits and connectivity services across multiple providers.
• Record, track, and manage circuit information, including service IDs, bandwidth, locations, contracts, and provider details.
• Coordinate with telecommunications providers regarding service activations, upgrades, incidents, and cancellations.
• Monitor the lifecycle of network connections and ensure accurate documentation.
• Assist in the validation and auditing of network inventory data.
• Support network teams during circuit provisioning and migration activities.
• Create and maintain operational reports and dashboards related to connectivity services.
• Participate in troubleshooting connectivity issues by gathering and validating information from providers and internal stakeholders.
• Ensure all network documentation remains accurate and up to date.

Required Qualifications

• Degree or Diploma in Computer Science, Telecommunications, Information Technology, or a related field.
• 0-2 years of experience in Networking, Telecommunications, IT Operations, or Technical Support.
• Basic understanding of networking concepts and TCP/IP fundamentals.
• Familiarity with WAN connectivity technologies.
• Good analytical and organizational skills.
• Ability to manage multiple tasks and maintain high attention to detail.
• Good written and verbal communication skills in Greek and English.

Technical Knowledge

• Understanding of telecommunications technologies such as:
• xDSL
• FTTH (Fiber to the Home)
• Dedicated Fiber Circuits
• Ethernet Services
• Wireless Connectivity
• Satellite Connectivity (e.g., Starlink)
• Basic understanding of:
• Bandwidth and throughput
• Latency and packet loss
• Network availability and redundancy
• Familiarity with Microsoft Excel and reporting tools.

Preferred Qualifications

• Exposure to telecommunications providers and ISP environments.
• Familiarity with ticketing systems and IT Service Management processes.
• Experience with inventory, asset, or circuit management platforms.
• Relevant certifications such as CCNA, Network+, or equivalent will be considered a plus.

Soft Skills

• Strong attention to detail and documentation accuracy.
• Excellent organizational and time management skills.
• Problem-solving mindset.
• Ability to collaborate effectively across technical and non-technical teams.
• Eagerness to learn and develop networking expertise.