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Full-time
Work From Home, Growth Opportunities
Posted 28d ago
Apply by Oct 8
~40 hrs/week
Responsibilities
The QA Analyst monitors and evaluates recorded OPI/VRI interpretation sessions to ensure quality standards are met. They provide coaching and feedback to interpreters while identifying trends to recommend continuous improvements.
Requirements
Candidates need at least 2 years of OPI/VRI interpretation experience and strong English communication skills. Technical requirements include a wired high-speed internet connection, a noise-cancelling headset, and a quiet workspace.
Full job description
About Us Kreato Global | BPO & Language Solutions, founded in 2020, is a leading provider of business process outsourcing and language services. We specialize in delivering comprehensive communication solutions that help organizations overcome language barriers across the healthcare, legal, customer service, and social service sectors. Our expertise includes Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation, and American Sign Language (ASL) services, ensuring accurate, reliable, and culturally sensitive communication for clients and the communities they serve.
Role Overview Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement.
Qualifications
2+ years of OPI/VRI interpretation experience.
Previous QA experience in a BPO or Language Services environment preferred.
Excellent English communication skills.
Strong attention to detail and analytical skills.
Experience providing coaching and feedback.
Technical & Workspace Requirements
Wired high-speed internet.
USB noise-cancelling headset.
Quiet workspace.
Requirements
Monitor recorded OPI/VRI interpretation sessions.
Evaluate interpreter performance using QA standards.
Provide coaching and performance feedback.
Identify quality trends and recommend improvements.
Ensure compliance with company and client standards.
Prepare QA reports and documentation.
Collaborate with Operations, HR, and Training teams.
What We Offer
Work from home (remote)
Excellent work environment
Opportunities for growth
Related keywords
OPIVRIBPOLanguage ServicesQuality AssuranceInterpretationPerformance MonitoringCoachingComplianceHealthcare InterpretationLegal InterpretationCustomer Service
🌎 Global Language BPO & Interpretation Services 📞 OPI/VRI | 💻 RSI | 👥 On-Site
Industry
Translation and Localization
Company size
201-500 employees
Founded
2020
Headquarters
St. Petersburg, Florida
LinkedIn followers
34,798
Founded in 2020, Kreato Global is a premier Business Process Outsourcing (BPO) partner dedicated to delivering comprehensive, world-class language solutions. We are passionate about breaking down language barriers and bridging communication gaps for organizations worldwide. By combining top-tier linguistic talent with reliable technology, we ensure seamless, accurate, and culturally appropriate interactions for every client we serve.
Global Operations
As a dedicated BPO and language solutions provider, Kreato Global is headquartered in St. Petersburg, Florida. While our primary corporate base is in the United States, we take immense pride in our dynamic international operations team located throughout Latin America (LATAM). This strategic global footprint empowers us to deliver diverse, scalable, and highly responsive support.
Our Mission
To increase the productivity and operational capacity of our partners while strictly upholding our commitment to high standards, premium multilingual communication services, and profound cultural awareness.
Our Vision
To continually anticipate our partners' needs and drive the ongoing growth of their operations through high-quality language solutions and exceptional customer service. Our business approach is rooted in building long-term, flourishing relationships that expand alongside our clients' success.
Our Core Language Services
Over-the-Phone Interpretation (OPI): On-demand, high-quality audio interpretation for immediate communication needs.
Video Remote Interpretation (VRI): Face-to-face virtual interpretation that provides vital visual context, crucial in healthcare.
Remote Simultaneous Interpretation (RSI): Real-time interpretation designed for multilingual webinars and large virtual events.
Onsite Interpretation: Professional, in-person interpreters deployed directly to your facility for critical meetings.
American Sign Language (ASL): Certified ASL interpreters providing accessibility and inclusive communication.
Offices: St. Petersburg, Florida 33702, US · 7901 4th St N, St Petersburg, Florida 33702, US
🌎 Global Language BPO & Interpretation Services 📞 OPI/VRI | 💻 RSI | 👥 On-Site
Industry
Translation and Localization
Company size
201-500 employees
Founded
2020
Headquarters
St. Petersburg, Florida
LinkedIn followers
34,798
Founded in 2020, Kreato Global is a premier Business Process Outsourcing (BPO) partner dedicated to delivering comprehensive, world-class language solutions. We are passionate about breaking down language barriers and bridging communication gaps for organizations worldwide. By combining top-tier linguistic talent with reliable technology, we ensure seamless, accurate, and culturally appropriate interactions for every client we serve.
Global Operations
As a dedicated BPO and language solutions provider, Kreato Global is headquartered in St. Petersburg, Florida. While our primary corporate base is in the United States, we take immense pride in our dynamic international operations team located throughout Latin America (LATAM). This strategic global footprint empowers us to deliver diverse, scalable, and highly responsive support.
Our Mission
To increase the productivity and operational capacity of our partners while strictly upholding our commitment to high standards, premium multilingual communication services, and profound cultural awareness.
Our Vision
To continually anticipate our partners' needs and drive the ongoing growth of their operations through high-quality language solutions and exceptional customer service. Our business approach is rooted in building long-term, flourishing relationships that expand alongside our clients' success.
Our Core Language Services
Over-the-Phone Interpretation (OPI): On-demand, high-quality audio interpretation for immediate communication needs.
Video Remote Interpretation (VRI): Face-to-face virtual interpretation that provides vital visual context, crucial in healthcare.
Remote Simultaneous Interpretation (RSI): Real-time interpretation designed for multilingual webinars and large virtual events.
Onsite Interpretation: Professional, in-person interpreters deployed directly to your facility for critical meetings.
American Sign Language (ASL): Certified ASL interpreters providing accessibility and inclusive communication.
Offices: St. Petersburg, Florida 33702, US · 7901 4th St N, St Petersburg, Florida 33702, US