Petaling Jaya, Selangor, Malaysia · On-site
The Team Leader – Customer Care is responsible for managing and supervising customer care associates to ensure high-quality customer service and achievement of operational targets. The role involves team management, perf…
Skills: Team Management, Performance Monitoring, Escalation Handling, Coaching, KPI Management
Petaling Jaya, Selangor, Malaysia · On-site
The customer service Executive is responsible for handling complex customer interactions, supporting junior associates, and ensuring high-quality customer service delivery within the contact center. The role requires str…
Skills: Customer Support, Conflict Resolution, Escalation Management, CRM Systems, Mentoring
Nanjing, Fujian, China · On-site
岗位职责： 1. 专职负责更新改造（MOD）商业市场的销售工作，向销售经理汇报； 2. 开拓新的合作伙伴，扩大业务范围，寻求业务增长； 3. 具备优秀的项目直销能力，能够直接面对客户，全面负责项目的销售和执行； 4. 能够有效地将业务扩展到分公司下设的各个办事处地区。 任职要求： 1. 有较强的市场开发能力和商业意识，能够独立开展工作； 2. 具备优秀的沟通能力和谈判技巧，能够与客户建立良好的合作关系； 3. 对更新改造（MOD）商业市…
Skills: Market Development, Business Awareness, Communication, Negotiation, Project Direct Sales
Chennai, Tamil Nadu, India · On-site
KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more an…
Skills: C++20, Yocto, Buildroot, Python, Bash Scripting
Manama, Capital Governorate, Bahrain · On-site
We are looking for an energetic and enthusiastic Sales Engineer - Service to be based in our Bahrain office. In this role, you will lead and develop mutually beneficial relationships between KONE and customers that are s…
Skills: Service Sales, Key Account Management, Negotiation, Commercial Acumen, Customer Relationship Management
China · On-site
岗位职责： 1、主动获取更新改造业务信息，通过安排拜访潜在客户并介绍KONE公司及其改造产品，以达到和提高获取订单目标及市场占有率。 2、处理并提供获得订单之前的一切服务，包括现场勘验、技术方案制作、交通流量分析、提供布置草图、递交投标文件。 3、与客户保持密切联系以跟进及汇报已递交标书的状态。 4、定时向销售经理准确地提供标书信息及反馈意见，为进一步行动之决定提出建议。 5、依据公司政策全面跟进与客户之间所进行的销售合同协商。 6、安…
Skills: Sales Negotiation, Customer Service, Technical Proposal Writing, Traffic Flow Analysis, Market Analysis
City of Brisbane, Queensland, Australia · On-site
Great benefits and remuneration Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’l…
Skills: Training Delivery, Coaching, Stakeholder Management, Performance Analysis, Incident Investigation
pune, Maharashtra, India · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: AWS, Databricks, DevOps, Infrastructure as Code, Terraform
Bonn, North Rhine-Westphalia, Germany · On-site
KONE: Great Place To Work since 1910 KONE ist ein weltweit führendes Unternehmen in der Herstellung und Wartung von Aufzügen, Rolltreppen und Automatiktüren mit über 60.000 MitarbeiterInnen. Bekannt sind wir für unsere i…
Skills: Mechatronics, Electronics, Electrical Engineering, Elevator Maintenance, Troubleshooting
Marietta, Georgia, United States · On-site
$105k–$138k/yr
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: Supervisory Experience, Maintenance Expertise, Safety Management, Performance Management, Scheduling
Colombes, Ile-de-France, France · On-site
KONE en bref KONE déplace plus de 2 milliards de personnes chaque jour. Avec 60 000 collaborateurs répartis dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros en 2024, KONE contribue à façonner, à mode…
Skills: Preventive Maintenance, Corrective Maintenance, Fault Diagnosis, Electrical Engineering, Electromechanics
Seattle, Washington, United States · On-site
$121k–$159k/yr
Installation Supervisor Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throug…
Skills: Construction Management, Team Leadership, Safety Implementation, Scheduling, Performance Tracking
Chennai, Tamil Nadu, India · On-site
KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more an…
Skills: Qt Application Development, C++, Qml, JavaScript, Qt Creator
Zagreb, Croatia · On-site
KONE is a global leader in the elevator and escalator industry. Our mission is to make the world’s cities better places to live by improving the flow of urban life. KONE provides elevators, escalators, automatic building…
Skills: Legal Advice, Contract Negotiation, Employment Law, Construction Law, M&A
Rome, Lazio, Italy · On-site
Stiamo cercando un/una Supervisore Installazione Nuovi Impianti per KONE, filiale di Roma e provincia. KONE Italia fa parte di KONE, uno dei leader mondiali nel settore degli ascensori e delle scale mobili. KONE offre ai…
Skills: Project Management, Customer Focus, English Language, Microsoft Office, Team Leadership
Zagreb, Croatia · On-site
Are you detail-oriented and interested in HR operations, payroll, and employee administration? Do you enjoy working with structured processes and ensuring accuracy in HR data across multiple countries? At KONE Croatia, w…
Skills: Payroll Administration, HR Operations, Employee Lifecycle Management, Workday, Labor Law Compliance
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Manage and supervise customer care associates to ensure high-quality service and the achievement of operational targets. Responsibilities include monitoring KPIs, handling escalations, and driving continuous improvement in customer experience.
Requires a bachelor's degree and 5-7 years of experience in contact center operations, with at least 2 years of team leadership. Candidates must be proficient in CRM systems, MS Excel, and possess strong leadership and communication skills.
The Team Leader – Customer Care is responsible for managing and supervising customer care associates to ensure high-quality customer service and achievement of operational targets. The role involves team management, performance monitoring, escalation handling, coaching, and driving continuous improvement in customer experience and service delivery.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
