Petaling Jaya, Selangor, Malaysia · On-site
CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA Shape the future of cities. Join our flow. Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for …
Skills: Customer Service, Callout Management, Inbound Query Handling, Problem Solving, English Communication
Costa Mesa, California, United States · On-site
$93k–$123k/yr
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: Solution Selling, CRM, Customer Relationship Management, Relationship Building, Strategic Planning
Montpellier, Occitania, France · On-site
Savez-vous que KONE gère les déplacements de plus de 1 milliards de personnes chaque jour ? Avec 60000 collaborateurs dans 60 pays et un chiffre d’affaires de 10 Mrds€, KONE s’engage à améliorer la mobilité dans les vill…
Skills: Sales Negotiation, Customer Relationship Management, Business Development, Account Management, Consultative Selling
Ciudad de México, Mexico · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: Sales Operations, Sales Administration, SAP, Microsoft Excel, Salesforce
Valencia, Valencian Community, Spain · On-site
En KONE, nuestra misión es mejorar el desplazamiento de la vida urbana. Gracias a un People Flow® más eficaz hacemos que los desplazamientos de las personas sean más seguros, cómodos y fiables en edificios cada vez más a…
Skills: Preventive Maintenance, Corrective Maintenance, Customer Service, Technical Reporting, Safety Practices
Guadalajara, Sonora, Mexico · On-site
Fundada en 1910, KONE es globalmente líder en el suministro de ascensores, escaleras mecánicas y puertas automáticas de edificios, así como soluciones para el mantenimiento y la modernización que añaden valor a los edifi…
Skills: Construction, Installation, Material Handling, Technical Communication, Safety Management
Kunshan, Jiangsu, China · On-site
Key Responsibilities: Lead mechanical solution design for new UID product developments and engineering changes to existing products.Facilitate the development of quality, reliability, and validation plans for new designs…
Skills: Mechanical Design, CAD Tools, Creo, SolidWorks, AutoCAD
pune, Maharashtra, India · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: C#, .NET, JavaScript, TypeScript, HTML
pune, Maharashtra, India · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: Manual Testing, Automated Testing, Functional Testing, Regression Testing, API Testing
pune, Maharashtra, India · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: C#, .NET Core, ASP.NET MVC, Web API, React
pune, Maharashtra, India · On-site
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. O…
Skills: Manual Testing, Test Automation, Regression Testing, UI Automation, API Automation
Toulouse, Occitania, France · On-site
Savez-vous que KONE gère les déplacements de plus de 1 milliard de personnes chaque jour ? Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d’affaires de 10,5 milliards d'euros, KONE s’engage à amélio…
Skills: Sales Negotiation, Customer Relationship Management, Business Development, Technical Quoting, Consultative Selling
Brüttisellen, Zurich, Switzerland · On-site
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for ac…
Skills: Customer Relationship Management, Elevator Maintenance, Technical Troubleshooting, Safety Compliance, Inventory Management
Heillecourt, Grand Est, France · On-site
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for ac…
Skills: Elevator Maintenance, Customer Relationship Management, Safety Compliance, Technical Reporting, Inventory Management
Sydney, New South Wales, Australia · On-site
Excellent remuneration package Work with cutting edge technology and industry leading products Career progression within a global organisation At KONE Doors Business, we bring buildings to life Through our technical expe…
Skills: Procurement, Supply Chain Management, Logistics, Inventory Management, Supplier Performance
Noisy-le-Sec, Ile-de-France, France · On-site
La fidélité de nos clients est la meilleure preuve de la qualité de nos prestations. Depuis 1978, ATS est une entreprise spécialisée dans la création d'ascenseurs sur-mesure dans les immeubles existants, le remplacement,…
Skills: Technical Supervision, Project Management, Team Management, Customer Relationship Management, Maintenance Planning
Bratislava, Region of Bratislava, Slovakia · Hybrid
Our international HR services team here in Bratislava is looking for a new team member, who would help our branches and their employees to resolve different kinds of HR-related problems, support them administratively and…
Skills: English Proficiency, Spanish Proficiency, MS Office, HR Administration, Customer Orientation
Breda, North Brabant, Netherlands · On-site
$3k–$4k/mo
Word Service Monteur Liften bij KONE! Ben jij klaar voor een uitdagende en veelzijdige functie vol met nieuwe innovaties? Als Service Monteur bij KONE ben jij dé expert op het gebied van liften in jouw regio! Geniet van …
Skills: Elevator Maintenance, Electrical Engineering, Mechatronics, Automotive Technology, Troubleshooting
Glasgow, Scotland, United Kingdom · On-site
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to b…
Skills: Lift Engineering, Lift Installation, Health and Safety, Modernisation, Project Execution
Szczecin, West Pomeranian Voivodeship, Poland · On-site
Twój zakres obowiązków Przygotowanie urządzenia do finalnego uruchomienia; Przeprowadzanie kontroli jakości montażu po jego zakończeniu i przygotowanie listy koniecznych poprawek; Współprowadzenie lub samodzielne prowadz…
Skills: Lifting Equipment Installation, Commissioning, Quality Control, Technical Drawing Reading, Electrical Schematics
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The role involves managing unplanned maintenance callouts, dispatching technicians, and handling inbound customer queries and complaints. The executive is responsible for the end-to-end resolution of cases while ensuring safety protocols are followed for elevator entrapments.
Candidates should have a diploma or equivalent and 1 to 4 years of experience in a customer service or contact center environment. Proficiency in English, Microsoft Office, and experience with Salesforce or Genesys is highly advantageous.
CUSTOMER SERVICE EXECUTIVE – PETALING JAYA, MALAYSIA
Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues – join us and let’s shape the future of cities together!
Customer Services Executive is the voice of KONE, taking care of customers across two core areas: Callout and Inbound.
For Callout, the CS Executive is the main entry point for unplanned maintenance requests, available 24/7. This covers the full process: logging requests, dispatching technicians, and closing cases, while identifying and managing critical safety situations to prevent fatalities.
For Inbound, the CS Executive handles customer queries, complaints, and master data changes, owning each case from receipt to resolution. Complex cases may be assigned to relevant stakeholders, but the Executive remains responsible for following up until closure, meeting the agreed Grade of Service for First-Time Resolution.
Inbound:
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
