Guangzhou City, Guangdong Province, China · On-site
Collaboration with sales: • Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases • Ensures clarity on the solution’s scope, including KONE and possible…
Skills: Technical Solutions, Costing, Specification Creation, Energy Calculations, Traffic Analyses
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Certified as a Top Employer for the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work cul…
Skills: Site Supervision, Project Management, Health and Safety, Team Leadership, Customer Relationship Management
Berlin, Germany · On-site
unbefristetes, krisensicheres Arbeitsverhältnis Mechatroniker, Elektroniker als Servicetechniker m/w/d für Aufzüge Wusstest du, dass…der Spiegel im Aufzug Vandalismus verringert?! Hawthorne-Effekt: Menschen verändern ihr…
Skills: Mechatronics, Electronics, Electrical Engineering, Troubleshooting, Preventive Maintenance
Bielefeld, North Rhine-Westphalia, Germany · On-site
$52k–$55k/yr
Mechatroniker, Elektroniker als Servicetechniker m/w/d für Aufzüge Unbefristetes, krisensicheres Arbeitsverhältnis Gehalt: 51.600– 55.400 Euro p.a. // 35h-Woche Gemeinsam seit über 115 Jahren. Gemeinsam KONE. Wusstest Du…
Skills: Mechatronics, Electronics, Electrical Engineering, Troubleshooting, Maintenance
Espoo, Uusimaa, Finland · On-site
At KONE, we make cities better places to live in by improving the flow of urban life. As a global leader in the elevator and escalator industry, we provide elevators, escalators, automatic building doors, and smart solut…
Skills: Contract Negotiation, Legal Drafting, Compliance Management, Dispute Resolution, English Fluency
Hamburg, Germany · Hybrid
$57k–$58k/yr
Kaufmännische/r Angestellte/r als KoordinatorIn m/w/d für die Auftragsabwicklung Unbefristetes, krisensicheres Arbeitsverhältnis Gehalt: 56.500 – 58.000 Euro // 35h-Woche KONE: Great Place To Work since 1910 Wusstest du,…
Skills: Order Processing, Coordination, Resource Planning, Material Management, Customer Orientation
Malmö, Skåne County, Sweden · On-site
Vill du bli en del av ett internationellt företag som är marknadsledande inom hiss- och rulltrappslösningar? Har du ett stort intresse för el, mek och teknik, trivs i varierande miljöer och är redo för nästa steg i karri…
Skills: Electrical Installation, Mechanical Knowledge, Electronics Troubleshooting, Problem Solving, Customer Relations
Bristol, England, United Kingdom · On-site
Join a team where your skills are valued, your time is respected, and your career can go higher. KONE have an excellent opportunity for a NVQ4 qualified Staff Lift Tester, specialising in testing Lift Installations and/o…
Skills: Lift Testing, Commissioning, Snagging, Health And Safety, Customer Service
Mölndal, Västra Götaland County, Sweden · On-site
Vill du bli en del av ett internationellt företag som är marknadsledande inom hiss- och rulltrappslösningar? Har du ett stort intresse för el och teknik, trivs i varierande miljöer och är redo för nästa steg i karriären?…
Skills: Mechanical Competence, Electrical Knowledge, Troubleshooting, Tool Proficiency, Customer Relations
Marseille, Provence-Alpes-Côte d'Azur, France · On-site
Savez-vous que KONE gère les déplacements de plus de 2 milliards de personnes chaque jour ? Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros, KONE s’engage à amélior…
Skills: Sales, Negotiation, Customer Relationship Management, Consultative Selling, Portfolio Management
Trappes, Ile-de-France, France · On-site
Savez-vous que KONE gère les déplacements de plus de 2 milliards de personnes chaque jour ? Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d’affaires de 10,5 milliards d'euros, KONE s’engage à améli…
Skills: Sales, Negotiation, Customer Relationship Management, Technical Consulting, Portfolio Management
Bengaluru, Karnataka, India · On-site
Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global l…
Skills: Customer Relationship Management, Sales, Lead Generation, Contract Negotiation, Market Analysis
Arnhem, Gelderland, Netherlands · Hybrid
Een Customer Service Agent van KDB (KONE Door Business) heeft de juiste 'Service Mindset'. Het is een brede en uitdagende rol. Vind jij het leuk om met klanten te spreken, heb je oog voor detail en word je enthousiast va…
Skills: Customer Service, Planning, Dispatching, Communication Skills, SAP
Special capital Region of Jakarta, Java, Indonesia · On-site
Your main function for this position: Service Sales Executive spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base. Responsibilit…
Skills: Sales, Customer Relationship Management, Contract Negotiation, Technical Sales, CRM
Bengaluru, Karnataka, India · On-site
Customer relationship management • Proactively develops and creates customer relationships in his/her area of responsibility • Accountable for developing KONE position in his/her customer base or market area • Creates an…
Skills: Customer Relationship Management, Sales, Lead Generation, Customer Satisfaction, Complaint Resolution
Vallauris, Provence-Alpes-Côte d'Azur, France · On-site
KONE en bref KONE déplace plus de 2 milliards de personnes chaque jour. Avec 60 000 collaborateurs répartis dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros en 2024, KONE contribue à façonner, à mode…
Skills: Operational Leadership, Maintenance Management, Project Management, Customer Relationship Management, Team Management
Andorra la Vella, Andorra · On-site
En KONE, somos un equipo diverso de más de 60 000 personas comprometidas con mejorar y hacer más seguro y sostenible el desplazamiento de millones de personas en las ciudades cada día. Buscamos la innovación en todo lo q…
Skills: Operational Planning, Team Management, Performance Supervision, Customer Service, Cost Management
Ede, Gelderland, Netherlands · Hybrid
Een Customer Service Agent van KDB (KONE Door Business) heeft de juiste 'Service Mindset'. Het is een brede en uitdagende rol. Vind jij het leuk om met klanten te spreken, heb je oog voor detail en word je enthousiast va…
Skills: Customer Service, Planning, Dispatching, Communication Skills, Stress Resistance
Acapulco, Veracruz, Mexico · On-site
• Fundada en 1910, KONE es globalmente líder en el suministro de ascensores, escaleras mecánicas y puertas automáticas de edificios, así como soluciones para el mantenimiento y la modernización que añaden valor a los edi…
Skills: Construction, Installation, Material Handling, Project Scheduling, Communication
Espoo, Uusimaa, Finland · On-site
We are looking for a Manager, People Insights to join the Organizational Effectiveness & Transformation (E&T) team at KONE. This is a unique opportunity to build and shape our People Analytics insight capability from the…
Skills: People Analytics, Data Storytelling, Data Visualization, Stakeholder Management, Business Acumen
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The Modernization Sales Support Engineer is responsible for finding optimal technical solutions for customer needs, ensuring clarity on the solution's scope, and coordinating various aspects of solution planning including costing, specifications, and compliance. They also participate in customer meetings, provide technical training, and support the sales process.
The role requires collaboration with various engineering and sales teams to ensure the proposed solutions meet customer needs and comply with regulations. Strong technical knowledge and experience in modernization projects are essential.
Collaboration with sales:
• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Participates in customer meetings and answers customers’ technical questions when needed
• Selects the correct product platform on which to make the offering
• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
Solution planning – Costing:
• Responsible for correct APF solution costings
• Involves CSE Engineer, Product to understand the costing for corporate and local materials
• Involves CSE Engineer, System to understand the costing for integrations
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution
Solution planning – Specs:
• Coordinates specification creation
• Performs initial and revised non-standard energy calculations
• Performs traffic analyses
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z
Solution planning – Availability and lead times
• Coordinates solution lead times from Supply Line and local sourcing
Solution planning – Installability
• Ensures that the proposed solution can be installed
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases
Solution planning – Maintainability
• Ensures that the proposed solution fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
Solution planning – Compliance
• Ensures that the proposed solution fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned solution complies with KONE engineering policy
Key tasks in the KONE Sales process
• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
• Executes activities for a holistic solution plan
• Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project
• Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting
Key tasks in the KONE Delivery process
• Accountable for layout creation
• Analyses change requirements, and makes proposals for the new solution plan
• Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process
• Proposes change order (variations and addworks) sales opportunities to the Project Manager
• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
CSE Engineer, Solution role in the KONE SEB process
• Shares knowledge with maintenance as needed
General responsibilities
• Participates in product and new services release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contribution to the Customer Solutions Engineering virtual and local network
• Contribute to and utilise the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
• Is the primary front line technical contact person for the Supply Line Tendering Engineers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
