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Jobs at KOFISI Africa - Centres of Productivity (Now Hiring) — 5 open

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Wellness Officer

Nairobi, Nairobi County, Kenya · On-site

Senior

The Wellness Officer is the operational lead for MARGIN, KOFISI’s workday wellness system built into every Kaskazi location. This is a hands-on, execution-focused role that sits within the Experience Division. Key Respon…

Skills: Operational Management, Team Leadership, Facility Management, Scheduling, Member Experience

KOFISI Africa - Centres of Productivity logoKOFISI Africa - Centres of Productivity

Business Systems Analyst

Nairobi, Nairobi County, Kenya · On-site

Mid level

This is a short, high-impact engagement for someone who wants to make a visible, well-defined contribution to a fast-scaling hospitality business without the commitment of a permanent role. You will work directly with th…

Skills: Business Analysis, Requirements Gathering, Stakeholder Management, POS Systems, Financial Systems Integration

KOFISI Africa - Centres of Productivity logoKOFISI Africa - Centres of Productivity

F&B Host (Waiters/ Waitresses)

Nairobi, Kenya · On-site

Mid level

Job Purpose We are looking for enthusiastic individuals to join our team as Hosts/Servers. As a Server, you will play a crucial role in creating a positive dining experience for our guests by providing excellent customer…

Skills: Customer Service, Order Management, POS Systems, Table Maintenance, Upselling

KOFISI Africa - Centres of Productivity logoKOFISI Africa - Centres of Productivity

Lead Event Host

Nairobi, Kenya · On-site

Mid level

Department: Food and Beverage Reports To: Hospitality Manager Job Summary: We are seeking a dynamic and engaging Lead Event Host to manage and execute a variety of events. The Lead Events Host will be responsible for ens…

Skills: Event Coordination, Hospitality Management, Team Leadership, Customer Service, Organizational Skills

KOFISI Africa - Centres of Productivity logoKOFISI Africa - Centres of Productivity

Barista

Nairobi, Kenya · On-site

Mid level

Job Purpose We are currently looking for experienced bar and barista staff to join our team within Nairobi in our fast-paced, high-quality Centres. We are proud of our teams, packed with diversity in experience, strength…

Skills: Customer Service, Coffee Preparation, Tea Preparation, Stock Management, Point Of Sale (POS)

KOFISI Africa - Centres of Productivity logo

Wellness Officer

KOFISI Africa - Centres of Productivity

Nairobi, Nairobi County, Kenya • On-site

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Senior

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  • Full-time
  • professional certificate
  • Posted 6d ago
  • Apply by Jul 22
  • ~40 hrs/week

Responsibilities

The Wellness Officer leads the daily operations of the MARGIN wellness system, managing class programming and a roster of fitness practitioners. They are responsible for driving member adoption, maintaining facility SOPs, and reporting on usage data to improve the member experience.

Requirements

Requires 4 to 8 years of experience in boutique fitness, premium hotel wellness, or high-standard hospitality, including at least 2 years of team management. Candidates should possess strong operational rigor, excellent communication skills, and experience launching new concepts.

Full job description

The Wellness Officer is the operational lead for MARGIN, KOFISI’s workday wellness system
built into every Kaskazi location. This is a hands-on, execution-focused role that sits within the Experience
Division.
Key Responsibilities

1. Daily Operations and Class Programming
– Own the daily class calendar across all session types: Sweat, Stretch, Breathe, Learn &
Loosen, and Open Gym, ensuring the daily rhythm of Morning Performance, Mid-Morning
Reset, Lunchtime Pulse, Afternoon Slump Breaker, and Evening Release is delivered
consistently.
– Manage the 40-minute session / 20-minute buffer model to prevent bottlenecks around
showers, lockers, and changing rooms.
– Oversee booking and check-in processes (app-based QR code or front desk), ensuring every
visit is recorded against member ID.
– Manage capacity at roughly 8 participants per slot, approximately 100 to 110 user-slots per
weekday, tuning by season and demand.

2. Practitioner and Team Management
– Build and manage the practitioner roster: yoga instructors, HIIT/strength trainers, breathwork
facilitators, run coaches, and massage therapists.
– Set and uphold quality, reliability, and consistency frameworks so every session meets the
MARGIN standard regardless of who is leading it.
– Manage any in-house wellness staff, including scheduling, performance reviews, and
professional development.
– Coordinate with the F&B team on Productivity Packages: bundled session plus smoothie/salad
combos designed to encourage off-peak use.

3. Member Experience and Adoption
– Be the face of MARGIN for members and suite guests, setting the tone of calm clarity that
defines the brand.
– Drive adoption targets: 70% of members using the centre at least once per week, 15% twice,
5% becoming champion users at three or more times per week.
– Encourage variety of use across session types and build off-peak habits through nudges,
prompts, and Productivity Packages.
– Manage special formats: Breathe Meetings (40-minute working meetings with light movement),
Run/Forest Club, and on-demand team wellness bookings.

4. SOPs, Facilities, and Health & Safety
– Own and maintain SOPs for towels, laundry, soaps, amenities, locker rooms, cleaning
schedules, and health and safety compliance.
– Manage uniform standards for wellness staff.
– Oversee storage, tagging, and laundry systems for runners and cyclists using a hotel-style kit
tag system.
– Ensure the pricing framework is clear: what is included access versus chargeable team formats
such as Breathe Meetings and Run Club.

5. Data, Reporting, and Continuous Improvement
– Track and report on booked versus actual attendance, individual usage patterns, and
company-level trends.
– Deliver monthly member wellness usage summaries to support the member relationship.
– Produce aggregate company-level data: average visits per person, peak times, preferred
formats.
– Feed insights to the future Wellness Officer role and Digital Experience Director for system-
level improvements.

6. Mobility and Extended Programming (Phase 2)
– Coordinate with the Kaskazi Shuttle for forest runs, guided walks, and nature-based wellness
sessions.
– Support the development of Productivity Packages that bundle shuttle, class, and F&B into off-
peak experiences.

Requirements

• Experience: 4 to 8 years in boutique fitness, premium hotel wellness/spa, or high-standards
hospitality operations, with at least 2 years managing a team and a roster of external practitioners.
• Operational rigour: proven ability to build and maintain SOPs, manage schedules, and run a
facility to a consistently high standard.
• People management: demonstrated experience managing both employed staff and
freelance/contract practitioners.
• Communication: calm, clear, and warm. Able to set expectations with practitioners, brief the front
desk, and make members feel welcome in the same morning.
• Fitness or wellness qualifications (personal training, yoga, breathwork) are a strong advantage but
not essential.
• Familiarity with booking/scheduling platforms and member management systems.
• Experience launching a new concept or space from scratch.

Related keywords

Boutique FitnessWellness OperationsSOPsMember Management SystemsHIITYogaBreathworkHospitalityFacility ManagementPerformance ReviewsProductivity PackagesHealth & SafetyData AnalysisKaskaziMARGIN

About KOFISI Africa - Centres of Productivity

LinkedInVisit site

Offices | Meetings | Events - customised workspaces for enterprise across Africa & the GCC [email protected]

Industry
Executive Offices
Company size
201-500 employees
Headquarters
Nairobi, Lagos, Dar Es Salaam, Casablanca, Dubai
LinkedIn followers
5,274

Offices | Meetings | Events KOFISI is transforming office and workplace environments across Africa and the GCC, through award winning office design and five star hospitality services. KOFISI has Customised & Private Offices, Meeting and Event spaces in key gateway cities offering multi-centre Memberships that enable business to operate wherever they need to work from.

Offices: Nairobi, Lagos, Dar Es Salaam, Casablanca, Dubai , KE · Al Wasl Avenue, Al Wasl, Dubai, Expo City , AE

Bespoke Office DesignLarge Event Spaces Hospitality Services Customised Offices Future of Workplace Technology Corporates EventsFood and BeverageRoom Services
View all jobs at KOFISI Africa - Centres of Productivity

About KOFISI Africa - Centres of Productivity

LinkedInVisit site

Offices | Meetings | Events - customised workspaces for enterprise across Africa & the GCC [email protected]

Industry
Executive Offices
Company size
201-500 employees
Headquarters
Nairobi, Lagos, Dar Es Salaam, Casablanca, Dubai
LinkedIn followers
5,274

Offices | Meetings | Events KOFISI is transforming office and workplace environments across Africa and the GCC, through award winning office design and five star hospitality services. KOFISI has Customised & Private Offices, Meeting and Event spaces in key gateway cities offering multi-centre Memberships that enable business to operate wherever they need to work from.

Offices: Nairobi, Lagos, Dar Es Salaam, Casablanca, Dubai , KE · Al Wasl Avenue, Al Wasl, Dubai, Expo City , AE

Bespoke Office DesignLarge Event Spaces Hospitality Services Customised Offices Future of Workplace Technology Corporates EventsFood and BeverageRoom Services
View all jobs at KOFISI Africa - Centres of Productivity

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