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#yourmission Als Teil des Multi Site Control Centers (MSCC) stellst du den stabilen und durchgängigen Betrieb von Warehouse‑Standorten sicher. Du arbeitest in einer zentralen Supportorganisation und übernimmst 1st‑ und 2…
Skills: 1st Level Support, 2nd Level Support, System Monitoring, Incident Management, Problem Management
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Software und Prozess Requirements Engineering - Junior bis Expert:in (m/w/d)
Hart bei Graz, Styria, Austria · On-site
Entry level
#yourmission In unserem jungen Service Projects & Retrofit Team begibst du dich in die Vergangenheit und machst die Software zukunftsfit Du bist von der Planungsphase bis zur Inbetriebnahme in das Projekt involviert und …
Skills: Requirements Engineering, Software Concept Development, Technical Documentation, Customer Interface Management, German Language
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Full-time
On-call Allowances, Personal Development Opportunities, Long-term Career Perspectives
Posted 16d ago
~40 hrs/week
Responsibilities
Ensure the stable operation of Aerobot warehouse sites through proactive monitoring and structured incident handling. Coordinate with internal specialist teams and external stakeholders to resolve technical malfunctions and minimize business impact.
Requirements
Candidates should have a strong understanding of IT systems and incident management with an interest in warehouse automation. Ability to work shifts and on-call duties is required, along with very good English skills.
Full job description
#yourmission
You will be part of the Multi Site Control Center (MSCC) and responsible for ensuring the stable and continuous operation of Aerobot warehouse sites.
Starting within a structured MSCC environment, you will provide technical and software support for Aerobot systems and gradually deepen your understanding of KNAPP warehouse automation solutions and customer operations.
Your key tasks include proactive and preventive system monitoring, early detection of risks, and structured incident handling. You analyse system malfunctions in detail, restore service through resolution or workaround, and minimise both technical and business impact on Aerobot operations.
As a central point of coordination, you work closely with internal specialist teams and external stakeholders to ensure efficient communication, proper escalation, and sustainable incident resolution. You document incidents across the full ticket lifecycle and contribute to problem management and continuous service improvement.
#youareknapp
You enjoy working in a technical support or operations environment and take responsibility for system stability
You have a good understanding of IT systems, monitoring, and incident management
An interest in warehouse automation and logistics processes motivates you
You are able to communicate and analyse complex technical issues in a structured and calm manner
You work reliably, prioritise tasks effectively, and document incidents clearly
You have very good English skills; German skills are an advantage
You are able to shift work and on‑call duties to ensure 24/7 operational support
#weareknapp KNAPP is a leading technology partner for intelligent warehouse automation solutions worldwide. With the Multi Site Control Center (MSCC), KNAPP provides centralised, proactive support to ensure stable, efficient, and secure operation of automated warehouses. The MSCC team supports customers by combining technical expertise with structured service processes, proactive monitoring, and close collaboration with development and operational teams. Working in MSCC means contributing directly to system availability, customer satisfaction, and continuous improvement in a highly dynamic technical environment. At KNAPP, you will work in an international, innovative company that offers long‑term perspectives, personal development opportunities, and the chance to take responsibility in a critical service role.The minimum gross salary for this position is EUR 3,040 per month. In addition, there is the possibility of further allowances through on-call duties. In any case, we offer a market-aligned salary depending on your qualifications and previous experience.
Related keywords
AerobotMulti Site Control CenterMSCCWarehouse AutomationLogisticsIncident HandlingSystem StabilityPreventive MonitoringService ImprovementTechnical SupportKNAPPShift WorkOn-call Duty
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Founded
1952
Headquarters
Hart bei Graz
LinkedIn followers
74,923
Experience our unique KNAPP spirit. Catch up on the latest company news. Receive stories and first-hand experience from our customers and employees. Gain comprehensive insights into our technology and service portfolio.
Great that you are here. Looking forward to getting in touch with you.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service.
We live and breathe logistics. We – more than 8,000 employees of the KNAPP Group in 62 locations worldwide, shape the future-oriented industry of intralogistics.
Founded in 1952 as a two-man business, KNAPP has developed into one of the strongest and most innovative partners for integrated logistics solutions.
Find out more about us:
https://www.knapp.com/en/
https://www.facebook.com/KNAPP.AG/
https://www.instagram.com/knapp.group/
https://twitter.com/KNAPP_AG_de
Note on gender
At KNAPP, we place great value in human equality. Simultaneously, we live by our motto making complexity simple. As a reflection of this, we try to use gender-neutral language where possible in all our texts. Where this is not possible, it is nevertheless meant to include all genders without discrimination. Thank you for your understanding in this matter.
Offices: Guenter-Knapp-Straße 5-7, Hart bei Graz, 8075, AT · Waltenbachstrasse 9, Leoben, Austria 8700, AT · Gewerbeparkstraße 3, Dobl, Steiermark 8143, AT · Parkring 1, Grambach bei Graz, 8074, AT · 2124 Barrett Park Drive, Suite 100, Kennesaw, GA 30144, US
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Founded
1952
Headquarters
Hart bei Graz
LinkedIn followers
74,923
Experience our unique KNAPP spirit. Catch up on the latest company news. Receive stories and first-hand experience from our customers and employees. Gain comprehensive insights into our technology and service portfolio.
Great that you are here. Looking forward to getting in touch with you.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service.
We live and breathe logistics. We – more than 8,000 employees of the KNAPP Group in 62 locations worldwide, shape the future-oriented industry of intralogistics.
Founded in 1952 as a two-man business, KNAPP has developed into one of the strongest and most innovative partners for integrated logistics solutions.
Find out more about us:
https://www.knapp.com/en/
https://www.facebook.com/KNAPP.AG/
https://www.instagram.com/knapp.group/
https://twitter.com/KNAPP_AG_de
Note on gender
At KNAPP, we place great value in human equality. Simultaneously, we live by our motto making complexity simple. As a reflection of this, we try to use gender-neutral language where possible in all our texts. Where this is not possible, it is nevertheless meant to include all genders without discrimination. Thank you for your understanding in this matter.
Offices: Guenter-Knapp-Straße 5-7, Hart bei Graz, 8075, AT · Waltenbachstrasse 9, Leoben, Austria 8700, AT · Gewerbeparkstraße 3, Dobl, Steiermark 8143, AT · Parkring 1, Grambach bei Graz, 8074, AT · 2124 Barrett Park Drive, Suite 100, Kennesaw, GA 30144, US