United Kingdom · On-site
This is not a traditional Assistant Store Manager role. At KIKO MILANO, our Assistant Store Managers are commercial leaders, people developers, and brand ambassadors. You are the driving force behind exceptional store pe…
Skills: Commercial Leadership, People Development, KPI Analysis, Team Coaching, Customer Experience Management
Birmingham, England, United Kingdom · On-site
The Retail Trainer is responsible for the scoping, implementation and evaluation of key learning projects and interventions that deliver increased and sustained performance and bring about cultural and behavioural change…
Skills: Retail Training, Instructional Design, Program Development, Communication, Interpersonal Skills
Guildford, England, United Kingdom · On-site
$13/hr–$13/hr
At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand. You are the face of KIKO, the first connection,…
Skills: Customer Experience, Sales Performance, KPI Management, Product Knowledge, Beauty Application Techniques
City of Westminster, England, United Kingdom · On-site
$13/hr–$13/hr
At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand. You are the face of KIKO, the first connection,…
Skills: Customer Experience, Sales Performance, KPI Management, Product Knowledge, Beauty Application Techniques
City of Westminster, England, United Kingdom · On-site
The PR & Influencer Manager is responsible for executing the PR and influencer strategy, driving impactful influencer campaigns and brand events, and nurturing talent and media relationships that translate into meaningfu…
Skills: PR Strategy, Influencer Marketing, Brand Communications, Relationship Management, Campaign Execution
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Lead store performance and team development to achieve sales and KPI targets while ensuring a premium customer experience. Manage daily operations, brand standards, and staff coaching to maintain retail excellence in the absence of the Store Manager.
Proven experience in a leadership role within a fast-paced retail environment, preferably in beauty or fashion. Must be commercially minded with strong skills in coaching, resilience, and a passion for brand storytelling.
This is not a traditional Assistant Store Manager role. At KIKO MILANO, our Assistant Store Managers are commercial leaders, people developers, and brand ambassadors. You are the driving force behind exceptional store performance, shaping culture on the shop floor, and translating strategy into daily action.
You partner closely with the Store Manager to lead a high-performing team, elevate the customer experience, and deliver sustainable commercial results. When the Store Manager is not present, you step autonomously into full leadership of the business.
· Act as a true business partner to the Store Manager, owning store performance and contributing to the achievement of sales, profitability, and KPI targets.
· Analyse performance trends (ATV, UPT, footfall/conversion, etc) and translate insights into clear, actionable plans.
· Drive a results-focused culture by setting clear expectations, tracking progress, and celebrating wins.
· Support execution of commercial initiatives, launches, and promotions to maximise impact and customer engagement.
· Lead from the front, inspiring and motivating teams through visible, energetic leadership on the shop floor.
· Recruit, onboard, and develop top talent, ensuring the right people are in the right roles at the right time.
· Coach and mentor team members through regular feedback, development conversations, and hands-on training.
· Build strong succession plans and support internal progression to strengthen long-term store capability.
· Foster an inclusive, high-trust environment where everyone feels valued, supported, and empowered to perform at their best.
· Champion a premium, consistent and engaging customer journey that reflects the KIKO service model.
· Ensure teams deliver expert product knowledge, personalised service, and confident application techniques.
· Actively role model customer engagement, setting the standard for service, selling behaviours, and brand storytelling.
· Use customer feedback and insight to continuously improve service standards and loyalty.
· Ensure flawless execution of operational processes, store routines, and compliance with company policies.
· Partner with the Store Manager to maintain Retail Excellence, stock management, and store presentation.
· Proactively identify operational risks or inefficiencies and implement solutions quickly and collaboratively.
· Support inventory accuracy, Shrinkage, and safe working practices.
· Be a proud ambassador of the KIKO MILANO brand, culture, and values at all times.
· Actively participate in BeKIKO training and development initiatives, keeping yourself and the team inspired, informed, and brand aligned.
· Stay up to date with product innovation, beauty trends, and competitor activity to keep the store relevant and competitive.
· Strong, consistent commercial results driven by engaged, capable teams.
· High levels of customer satisfaction, loyalty, and advocacy.
· A positive, inclusive store culture with clear development pathways and strong internal talent pipelines.
· Operational excellence with uncompromising brand and visual standards.
· Proven experience in an Assistant Store Manager, Deputy Manager, or equivalent leadership role within a fast-paced retail environment (beauty or fashion preferred).
· Commercially minded with a strong understanding of KPIs and how to influence them.
· A confident people leader who coaches, develops, and inspires others.
· Passionate about customer experience, beauty, and brand storytelling.
· Resilient, adaptable, and comfortable leading through change.
If you’re ready to step into a leadership role where your impact is visible every day, this is your opportunity.
· 28 days’ holiday including Bank Holidays
· Enjoy a 50% staff discount on KIKO MILANO products
· Free allocation of KIKO MILANO products as part of your employee benefits
· 5% employer pension contribution
· Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
· Monthly bonus scheme to reward performance and results
· Ongoing training and career development within KIKO MILANO
· Maternity and paternity bonus
· Employee referral scheme with rewards for recommending great talent
Make up and skincare brand born in Milan No. 1 Make up brand in Italy Cosmetics 100% made In Europe
KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We believe your life is better in colour. KIKO MILANO identifies the beauty trends of the moment and makes them accessible to all. We understand the power of make-up and love that it can ignite a spark and make you feel fabulous. We want everyone to be able to create the right look, for every situation, with style but without losing one’s individuality. At KIKO MILANO we would like you to experiment and chose the look that really represents you. We thrive to offer an incredible variety of products, textures and colours a multi-sensorial experience, in innovative technology yet always at an affordable price. Based in Italy, and truthful to our DNA, KIKO takes advantage of combining trustworthy quality, creativity and stunning aesthetics. If you can imagine yourself in such an inspiring environment, do not be shy, fasten your seat belt and start this adventure with us.
Offices: Via Pietro Paleocapa 20, Bergamo, Bergamo 24122, IT
Make up and skincare brand born in Milan No. 1 Make up brand in Italy Cosmetics 100% made In Europe
KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We believe your life is better in colour. KIKO MILANO identifies the beauty trends of the moment and makes them accessible to all. We understand the power of make-up and love that it can ignite a spark and make you feel fabulous. We want everyone to be able to create the right look, for every situation, with style but without losing one’s individuality. At KIKO MILANO we would like you to experiment and chose the look that really represents you. We thrive to offer an incredible variety of products, textures and colours a multi-sensorial experience, in innovative technology yet always at an affordable price. Based in Italy, and truthful to our DNA, KIKO takes advantage of combining trustworthy quality, creativity and stunning aesthetics. If you can imagine yourself in such an inspiring environment, do not be shy, fasten your seat belt and start this adventure with us.
Offices: Via Pietro Paleocapa 20, Bergamo, Bergamo 24122, IT
