Albert-Eden, Auckland, New Zealand · On-site
PURPOSE OF POSITION To assist the Restaurant Manager (RM) with the managing of the KFC restaurant in accordance with Restaurant Brands Limited (RBL) policies and procedures. Manages shifts independent of RM. Ensures staf…
Skills: Computer Skills, Time Management, Negotiation, Operations Management, Supervisory Leadership
Lynchburg, Virginia, United States · On-site
Department: Operations Job Title: Restaurant General Manager Reporting to: District Manager FLSA Status: Exempt Date Prepared: April 3rd, 2025 Job Summary: The Restaurant General Manager is responsible for directing the …
Skills: Restaurant Operations, Team Leadership, Financial Management, Customer Service, Staff Training
Kansas City, Missouri, United States · On-site
Join KBP Foods KFC franchise as a Shift Manager and lead a dedicated team in delivering exceptional customer service at one of our bustling locations. As a pivotal part of the restaurant's success, you'll uphold operatio…
Skills: Leadership, Supervisory Experience, Customer Service, Operational Excellence, Team Management
Detroit, Michigan, United States · On-site
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
Richmond, Virginia, United States · On-site
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
Newport News, Virginia, United States · On-site
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistan…
Skills: Restaurant Management, Team Leadership, Staff Training, Scheduling, Guest Service
Newport News, Virginia, United States · On-site
Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work…
Skills: Profit And Loss Management, Recruitment, Employee Training, Operational Excellence, Inventory Management
Fulton, Mississippi, United States · On-site
Department: Operations Job Title: District Manager Reporting to: Director of Operations FLSA Status: Exempt Date Prepared: April 3rd, 2025 Job Summary: The District Manager provides overall leadership and direct supervis…
Skills: Multi-unit Management, Talent Management, Performance Management, Financial Analysis, Operational Excellence
Tampa, Florida, United States · On-site
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
Plano, Texas, United States · Hybrid
$149k–$187k/yr
The Senior Product Manager, KFC.com is accountable for the vision, strategy, and measurable outcomes of kfc.com as a critical owned digital channel. This role leads an empowered cross functional product squad to discover…
Skills: Product Management, Web Experience Optimization, SEO/SEM, Conversion Rate Optimization, Data Analysis
Winston-Salem, North Carolina, United States · On-site
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
Covington, Georgia, United States · On-site
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistan…
Skills: Restaurant Management, Team Leadership, Staff Scheduling, Guest Service, Inventory Management
Conyers, Georgia, United States · On-site
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistan…
Skills: Restaurant Management, Team Leadership, Staff Coaching, Guest Service, Inventory Management
Decatur, Georgia, United States · On-site
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistan…
Skills: Restaurant Management, Team Leadership, Staff Scheduling, Coaching, Guest Service
Lithonia, Georgia, United States · On-site
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistan…
Skills: Restaurant Management, Team Leadership, Staff Coaching, Guest Service, Inventory Management
New York, New York, United States · On-site
$17/hr–$18/hr
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
South Chicago Heights, Illinois, United States · On-site
$15/hr–$16/hr
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
Palmerston North, Manawatu-Wanganui Region, New Zealand · On-site
PURPOSE OF POSITION To assist the Restaurant Manager (RM) with the managing of the KFC restaurant in accordance with Restaurant Brands Limited (RBL) policies and procedures. Manages shifts independent of RM. Ensures staf…
Skills: Computer Skills, Time Management, Negotiation, Operations Management, Supervisory Leadership
Harrisonburg, Virginia, United States · On-site
Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work…
Skills: Profit And Loss Management, Recruiting, Interviewing, Employee Coaching, Training
Gettysburg, Pennsylvania, United States · On-site
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to join our KFC Team as Te…
Skills: Customer Service, Food Handling, Cash Handling, Safety Standards, Fast Food Operations
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Assist the Restaurant Manager in overseeing daily KFC operations, managing shifts, and ensuring high standards of quality, service, and cleanliness. Lead and develop staff through training, performance feedback, and effective scheduling to achieve business goals.
Requires previous supervisory experience in the retail or hospitality industry with proven operational and procedural knowledge. Candidates must demonstrate strong leadership, coaching abilities, and the capacity to manage business performance and customer service.
PURPOSE OF POSITION
To assist the Restaurant Manager (RM) with the managing of the KFC restaurant in accordance with Restaurant Brands Limited (RBL) policies and procedures. Manages shifts independent of RM. Ensures staff are performing their job responsibilities and meeting expectations in areas of their job descriptions
KEY ACCOUNTABILITIES
General Accountabilities
∙ Consistently provide a quality product and guest service experience that delivers total guest satisfaction
∙ Model and create an environment in which the guest is always right; ensures a positive guest service experience
∙ Respond positively and quickly to guest concerns. Correct potential problems before they affect guests
∙ Hire high quality people who demonstrate and ensure consistent guest satisfaction ∙ Ensure employees are trained, motivated and empowered to deliver total guest satisfaction. Evaluate each employee’s ability to maintain high levels of guest satisfaction
∙ Maintain restaurant at the level necessary to meet or exceed RBL standards for Quality, Service and Cleanliness (QSC)
∙ Utilize labour effectively to meet budgets while ensuring high quality of QSC
Training and Development
∙ Treat employees with dignity and respect; create an environment where the entire team does the same
∙ Effectively utilize KFC Training programs from new employee orientation up to and including Management training classes
∙ Prepare qualified employees for promotion to the next position
∙ Develop adequate numbers of Shift Leaders to meet the objectives of the business plan ∙ Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of employees
∙ Evaluate each employee’s performance based on clearly communicated standards and expectations. Hold employees accountable for performance
∙ Make tough decisions regarding performance related issues in the restaurant; confronts poor performance
∙ Provide appropriate and effective counseling and/or discipline. Maintains proper documentation for disciplinary situations
∙ Communicate and support team goals and expectations to employees as outlines by the Restaurant Manager; coach employees towards achieving team goals; recognizes and rewards employees who contribute to team goals
∙ Seek development and growth opportunities for personal improvement
∙ Make a continuous effort to maintain a fun and enjoyable working experience at KFC ∙ Undertake staff scheduling and budgeting responsibility under direction of the RM
Effective Business Management
∙ Provide input in the development of the business plan; support the execution of the business plan for the restaurant
∙ Achieve results by planning, communicating, delegating and following up
∙ Make appropriate business decisions independently
∙ Meet long and short-term employee staffing needs as outlined in the business plan ∙ Analyse business performance; initiates appropriate corrective actions, in conjunction with RM, when deviations occur from financial expectations. Contributes significantly to the achievement of positive financial results
∙ Effectively utilize available systems, procedures and technology, support departments to meet business objectives; when appropriate, takes the initiative to improve existing systems and communicates the results
∙ Support the execution of brand-wide marketing programs; initiates programs on time, correctly and with minimal direction
∙ Assist RM in identifying and developing local restaurant marketing strategies to maximize sales
Appropriate and Fair Business Practices
∙ Ensure business and personnel practices are within the law and consistent with KFC policies and procedures
∙ Serve as a role model and set a positive example for the entire team in aspects of business and personnel management
∙ Hold employees accountable for the methods and processes used to achieve results
∙ Role models and set a positive example for the entire team in aspects of business and personnel practices
∙ Enforce labour laws
∙ Follow procedures to maintain the safety and security of employees, guests and RBL assets (building, equipment, cash, supplies)
∙ Upholds RBL food safety, food handling and sanitation requirements, to ensure health and safety of our guests and employees
Health and Safety
∙ Demonstrate leadership in compliance with health and safety matters
∙ Create and maintain a safe and healthy work environment for yourself, other workers, customers and other parties who may enter the workplace
∙ Identify potential and existing risks/hazards, and complete risk/hazard, and accident/injury records in line with policies and procedures
∙ Take appropriate actions (in consultation with management/HR) to eliminate or minimise any risk or hazard
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
Business/Technical Skills
∙ Computer skills
∙ Time management
∙ Negotiation
Experience (Technical and Behavioural):
∙ Operations experience (preferably RBL) and previous supervisory (leading a shift) experience in retail or hospitality industry
∙ Proven operational and procedural knowledge/compliance
∙ Demonstrated ability to coach and influence team members
∙ Demonstrated ability to manage a schedule with minimum supervision – self-starter ∙ Knowledge and experience of customer service techniques
∙ Organisational skills
∙ Strong problem-solving skills
∙ Ability to plan and prioritise
∙ Good communication skills
∙ Ability to effectively handle and manage confidential and sensitive information
This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it. Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
Offices: KFC Global Headquarters, Dallas, TX 75024, US
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it. Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
Offices: KFC Global Headquarters, Dallas, TX 75024, US
