Pune, Maharashtra, India · Hybrid
About Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a stro…
Skills: Clojure, Java, Data Structures, Algorithms, Posix
Pasig, National Capital District, Philippines · Hybrid
We are looking for a motivated and detail-oriented Human Resources Intern to support our HR initiatives and day-to-day operations. This internship offers hands-on experience Human Resources and provides an opportunity to…
Skills: Hr Administration, Employee Records Management, Data Gathering, Employee Engagement, Internal Communications
Quebec, Quebec, Canada · Remote OK
$65k–$70k/yr
[English, French to follow] GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re …
Skills: 3D Environment Art, Unreal Engine, Maya, Blender, ZBrush
Quebec, Quebec, Canada · Remote OK
$65k–$70k/yr
[English, French to follow] GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re …
Skills: Real-time VFX, Unreal Engine 5, Niagara, Unity, Material Graph Construction
New Orleans, Louisiana, United States · Remote OK
$70k–$80k/yr
GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re proud to put our names on. I…
Skills: Real-time Lighting, Unreal Engine, Color Grading, Post-processing, Physically Based Rendering
British Columbia, Canada · Remote OK
$65k–$70k/yr
GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re proud to put our names on. I…
Skills: Real-time Lighting, Unreal Engine 5, Physically Based Rendering, Color Grading, Post-processing
Ontario, Canada · Remote OK
$65k–$70k/yr
GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re proud to put our names on. I…
Skills: Real-time Lighting, Unreal Engine 5, PBR, Color Grading, Post-processing
British Columbia, Canada · Remote OK
$90k–$100k/yr
GameSim is a game development studio that partners with clients to build games across PC/console and a range of art styles. We care about craftsmanship, collaboration, and shipping work we’re proud to put our names on. I…
Skills: Real-time Lighting, Unreal Engine 5, Lumen, Global Illumination, Post-processing
Zhengzhou, Henan, China · Remote OK
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to len…
Skills: Community Management, Social Media Management, Content Creation, Paid Social Media, Analytics Reporting
Manila, Metro Manila, Philippines · On-site
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to len…
Skills: Japanese Proficiency, English Proficiency, Customer Support, Ticketing Systems, Translation
Montreal, Quebec, Canada · Remote OK
Role Overview: The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other …
Skills: Community Management, Content Moderation, Discord Server Management, Steam Community Tools, Zendesk
Boston, Massachusetts, United States · Remote OK
$38k–$45k/yr
Role Overview: The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other …
Skills: Community Management, Content Moderation, Discord Server Management, Steam Community Tools, Zendesk
Suginami, Tokyo, Japan · On-site
$1k–$2k/hr
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore and more. Working on a worldwide basis, we provid…
Skills: English Grammar, English Spelling, Linguistic Testing, Bug Reporting, Quality Control
Suginami, Tokyo, Japan · On-site
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore, and more. Working on a worldwide basis, we provi…
Skills: Brazilian Portuguese, English, Game Testing, Localization QA, Bug Reporting
Tokyo, Tokyo, Japan · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand Helpshift Care AI across Player Engagement, quality will become…
Skills: Quality Assurance, AI Operations, DMAIC, Root Cause Analysis, Knowledge Management
Katowice, Silesian Voivodeship, Poland · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand Helpshift Care AI across Player Engagement, quality will become…
Skills: Quality Assurance, AI Operations, DMAIC, Root Cause Analysis, Knowledge Management
Manila, Metro Manila, Philippines · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand Helpshift Care AI across Player Engagement, quality will become…
Skills: Quality Assurance, AI Operations, DMAIC, Root Cause Analysis, Knowledge Management
Tokyo, Tokyo, Japan · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand Helpshift Care AI across Player Engagement, quality remains a c…
Skills: Quality Assurance, AI Operations, Root Cause Analysis, Customer Support, Knowledge Management
Ciudad de México, Mexico · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand its AI capabilities across Player Engagement, the AI Operations…
Skills: Client Relationship Management, AI Operations, Data Analysis, Project Management, Automation Strategy
Katowice, Silesian Voivodeship, Poland · Hybrid
This opportunity is available across all Player Engagement locations and is intended for internal hiring only. Role Overview As Keywords continues to expand its AI capabilities across Player Engagement, the AI Operations…
Skills: Client Relationship Management, AI Operations, Data Analysis, Project Management, Automation Strategy
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Develop and optimize high-scale product features for millions of users while ensuring code quality through testing and reviews. Build reusable modules and libraries to enhance application speed and scalability.
Requires 1-3 years of server-side development experience with strong knowledge of CS fundamentals and backend languages like Clojure or Java. A Bachelor's degree in Computer Science or an equivalent qualification is required.
Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:
We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.
Responsibilities:
Nice to Have:
Closing:
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
