Netherlands · Remote Solely
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios,…
Skills: Customer Success, Account Management, Gaming Industry, Helpshift, Data Analysis
Ireland · Remote Solely
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios,…
Skills: Customer Success, Account Management, Video Games Industry, Helpshift Platform, Data Analysis
United Kingdom · Remote Solely
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios,…
Skills: Customer Success, Account Management, Video Games Industry, Helpshift, Data Analysis
Spain · Remote Solely
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios,…
Skills: Customer Success, Account Management, Video Games Industry, Helpshift, Data Analysis
Poland · Remote Solely
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios,…
Skills: Customer Success, Account Management, Video Games, Helpshift, Data Analysis
Suginami, Tokyo, Japan · On-site
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore, and more. Working on a worldwide basis, we provi…
Skills: Turkish, Linguistic accuracy, Bug reporting, Quality control, Attention to detail
Manila, Metro Manila, Philippines · On-site
*New hires are required to report onsite. The office is located at 5/F Ortigas Technopoint Two, Julia Vargas Ave., Ortigas Center, Pasig City. Since 1998, we've been on a mission to reshape how players interact with thei…
Skills: Customer Support, Communication, Ticketing, Chat Support, Email Support
Manila, Metro Manila, Philippines · On-site
*New hires are required to report onsite. The office is located at 5/F Ortigas Technopoint Two, Julia Vargas Ave., Ortigas Center, Pasig City. Since 1998, we've been on a mission to reshape how players interact with thei…
Skills: Customer Support, Communication, Ticketing, Email Support, Chat Support
Canada · Remote OK
Established in 2004, Lakshya Digital - a Keywords Studio - is the largest interactive entertainment and game development services studio in South Asia. Our main production studios are in India, and we maintain satellite …
Skills: Gameplay Animation, AAA Action Titles, Melee Combat Systems, Keyframe Animation, Motion Capture
Melbourne, Victoria, Australia · Hybrid
Company Description Why work for one publisher when you can work with many?Work on diverse and challenging projects with a highly regarded team! Tantalus Media is a games powerhouse here in Australia. Founded in the mid …
Skills: C++, Unreal Engine, Rendering, UI, Animation
Canada · Remote Solely
Established in 2004, Lakshya Digital - a Keywords Studio - is the largest interactive entertainment and game development services studio in South Asia. Our main production studios are in India, and we maintain satellite …
Skills: Environment Art, Unity, Level Design, Asset Management, Optimization
Melbourne, Victoria, Australia · Hybrid
Company Description We're constantly working with some of the world's largest Publishers and most popular AAA games. Here in Australia we have studios located in Adelaide, Brisbane and Melbourne and employ about two hund…
Skills: Art production, Project management, Client liaison, Jira, Confluence
Canada · Remote Solely
Established in 2004, Lakshya Digital - a Keywords Studio - is the largest interactive entertainment and game development services studio in South Asia. Our main production studios are in India, and we maintain satellite …
Skills: Hair Grooming, XGen, Ornatrix, Houdini, Blender
Montreal, Quebec, Canada · Hybrid
Keywords Studios recherche un Analyste de Performance AQ pour travailler au sein du studio WB Games Montréal. _____ Keywords Studios seeks a Performance QA Analyst who will operate within the WB Games Montréal studio. Re…
Skills: Bug reporting, Test case execution, Performance testing, Video game production, Quality assurance
Katowice, Silesian Voivodeship, Poland · Hybrid
At Keywords Studios we know accounting is about precision, compliance, and responsibility - but we also know it’s about the people. We’re a hardworking team that handles a lot, but we do it together. We celebrate our win…
Skills: Accounting, Financial reporting, Leadership, Polish Accounting Standards, IFRS
Manila, Metro Manila, Philippines · On-site
Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 13,000 employee strength located across 5 continents and 26 countries. The company provides a comp…
Skills: 3D Animation, Maya, 3D Studio Max, Motion Builder, Motion Capture Data Processing
Manila, Metro Manila, Philippines · Hybrid
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and dissemin…
Skills: Knowledge Management, IT Service Management, ITIL, ServiceNow, Strategy Development
Suginami, Tokyo, Japan · On-site
$1k–$2k/hr
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore and more. Working on a worldwide basis, we provid…
Skills: Polish Language Proficiency, English Language Proficiency, Linguistic Testing, Quality Control, Bug Reporting
Suginami, Tokyo, Japan · On-site
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore and more. Working on a worldwide basis, we provid…
Skills: Norwegian, Linguistic accuracy, Bug reporting, Quality control, Attention to detail
Suginami, Tokyo, Japan · On-site
Keywords Studios is an international service provider in the global video games industry, with studios in Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, LA, Singapore and more. Working on a worldwide basis, we provid…
Skills: German, Game testing, Linguistic accuracy, Bug reporting, Attention to detail
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The Customer Success Manager will drive product adoption and support retention for a portfolio of mid-market gaming clients. They will collaborate with Account Managers to deliver strategic value, manage customer goals, and provide technical expertise on the Helpshift platform.
Candidates must have at least 3 years of experience in the gaming industry and the ability to manage 30-40 accounts simultaneously. Strong analytical skills, a data-driven mindset, and excellent communication abilities are essential for this remote role.
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.
Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.
If you’re passionate about driving customer success and delivering measurable impact, we’d love to hear from you. Join us and help our partners unlock the full value of their player engagement strategies!
Role overview
The Customer Success Manager will be responsible for driving product adoption and supporting customer retention and growth across a portfolio of mid-market clients. Working in close partnership with Account Managers, this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach. As part of a global organization, the role requires strong cross-functional collaboration across diverse teams and cultures. The ideal candidate brings demonstrated experience supporting mid-size global gaming companies, combining strong business acumen, critical thinking, and a data-informed mindset to deliver consistent value for both customers and Keywords.
Key responsibilities:
LeadershipRequirements
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Phases of our recruitment journey:We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process.
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Europe
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard.
We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Offices: Whelan House, South County Business Park, Leopardstown, Dublin, Ireland 18, IE · Via Tiberio Imperatore, 15, Rome, Latium 00145, IT · Route Kagurazaka, Bldg. Basement 22-3 Tenjincho Shinjuku-ku, Tokyo, 162-0808, JP · Suite 8400, 1751 Richardson, bureau 8400, Montréal, Québec H3K1G6, CA · 3830 Monte Villa Pkwy, Bothell, Washington 98021, US
