Chicago, Illinois, United States · Remote OK
About KatRisk KatRisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our inno…
Skills: Customer Success Strategy, Account Management, Client Onboarding, Churn Mitigation, Team Management
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Lead the customer success function to drive client satisfaction, retention, and growth through strategic relationship management. Act as the primary voice of the customer to inform the product roadmap and manage the end-to-end onboarding process.
Requires over 5 years of experience in customer success or account management, specifically within B2B SaaS and the insurance or catastrophe risk industry. Must have a proven track record of managing enterprise clients and leading direct reports in a startup environment.
About KatRisk
KatRisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and operations against potential catastrophes.
Role Overview
KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role — you'll be the primary driver of client satisfaction, retention, and growth. You'll work closely with our sales, product, and technical teams to ensure our clients get maximum value from our platform and are set up for long-term success.
Responsibilities
Requirements
The Future of Catastrophe Software
KatRisk is a global leader in catastrophe risk intelligence and solutions, setting the standard for how organizations assess and manage climate-driven risk. Serving insurance, reinsurance, government institutions, and financial services organizations globally and supporting clients in over 190 countries, KatRisk delivers forward-looking insight across flood, storm surge, tropical cyclone wind, severe convective storms, and wildfire. Built on transparent methodologies, flexible data architectures, and high-performance computing, KatRisk supports underwriting, portfolio management, and risk strategy with solutions that translate complex hazard science into confident, actionable decisions.
Offices: 7590 Fay Ave, Suite 300, La Jolla, California 92037, US
The Future of Catastrophe Software
KatRisk is a global leader in catastrophe risk intelligence and solutions, setting the standard for how organizations assess and manage climate-driven risk. Serving insurance, reinsurance, government institutions, and financial services organizations globally and supporting clients in over 190 countries, KatRisk delivers forward-looking insight across flood, storm surge, tropical cyclone wind, severe convective storms, and wildfire. Built on transparent methodologies, flexible data architectures, and high-performance computing, KatRisk supports underwriting, portfolio management, and risk strategy with solutions that translate complex hazard science into confident, actionable decisions.
Offices: 7590 Fay Ave, Suite 300, La Jolla, California 92037, US
