Houston, Texas, United States · Hybrid
Kahuna's mission is to help enterprises build safer, more capable, and more competitive workforces through modern skills management technology. Our enterprise SaaS platform enables organizations across Energy, Healthcare…
Skills: Strategic Account Management, Customer Success Management, Executive Stakeholder Engagement, Renewal Strategy, Expansion Growth
Houston, Texas, United States • Hybrid
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The role is responsible for the post-go-live lifecycle of large enterprise accounts, focusing on adoption, retention, and commercial expansion. The manager serves as a strategic advisor to executive stakeholders to ensure measurable business outcomes and long-term value realization.
Requires 7+ years of experience managing strategic enterprise SaaS customers with a proven track record in renewals and executive engagement. A bachelor's degree is required, along with the ability to lead complex, multi-site global relationships and utilize AI tools for workflow augmentation.
Kahuna's mission is to help enterprises build safer, more capable, and more competitive workforces through modern skills management technology. Our enterprise SaaS platform enables organizations across Energy, Healthcare, Manufacturing, and other complex industries to gain a validated, objective view of workforce capabilities, align talent to business needs, and maximize the return on training investments.
Customer Success plays a critical role at Kahuna by ensuring customers realize measurable business outcomes, achieve sustained adoption, and maximize long-term value from the Kahuna platform.
Role DescriptionAs an Enterprise Customer Success Manager, you are the strategic owner of customer outcomes, value realization, and commercial success for Kahuna's largest and most complex enterprise customers. You are accountable for post-go-live adoption, retention, renewals, and expansion, ensuring customers achieve sustained value aligned to their business objectives.
You serve as a trusted advisor to executive and operational stakeholders, translating workforce strategy into measurable outcomes through structured Success Plans, executive reviews, and value-based engagement. You partner closely with Implementation Specialists to ensure a seamless transition from implementation to long-term success.
This role requires strong strategic account management skills, multi-threaded stakeholder engagement, and the ability to lead complex enterprise relationships across multiple sites, regions, and business units.
Key MetricsFounded in 2018, Kahuna is a leading provider of enterprise skills management software. We help organizations improve workforce readiness, enhance safety and compliance, and optimize training investments through validated skills intelligence.
At Kahuna, we believe in deep collaboration built on trust with our employees, customers, and partners. We foster an environment that values curiosity, accountability, and continuous improvement while delivering software solutions that drive measurable business impact.
https://kahunaworkforce.com/company/about-us/
Work EnvironmentEmpowering the enterprise to create a more competitive and skilled workforce.
Founded in 2018, Kahuna has rapidly become a leading provider of skills management software. Kahuna comes from a deep background in people data modeling, core business processes, and understanding the HR systems landscape. Over the years, our team here at Kahuna has repeatedly watched promises of varying HR technologies fail to deliver to meet the needs of both HR and Operations and we are committed to making that a reality.
Offices: 20 Greenway Plaza, Suite 850, Houston, Texas 77046, US · 2236 Encinitas Blvd, Encinitas, California 92024, US
Empowering the enterprise to create a more competitive and skilled workforce.
Founded in 2018, Kahuna has rapidly become a leading provider of skills management software. Kahuna comes from a deep background in people data modeling, core business processes, and understanding the HR systems landscape. Over the years, our team here at Kahuna has repeatedly watched promises of varying HR technologies fail to deliver to meet the needs of both HR and Operations and we are committed to making that a reality.
Offices: 20 Greenway Plaza, Suite 850, Houston, Texas 77046, US · 2236 Encinitas Blvd, Encinitas, California 92024, US
