Identity Governance & Administration (IGA) Support Engineer | MOA, Pasay City
Pasay, Metro Manila, Philippines · On-site
Mid level
Work Arrangement: 100% Onsite – Pasay City, Metro Manila Work Schedule: Must be flexible to support evenings, weekends, and rotational shifts (US Time) Job Summary We are seeking experienced Identity Governance & Adminis…
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Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
Provide operational support for enterprise IGA and PAM platforms, ensuring system availability and reliability in a 24/7 environment. Responsibilities include monitoring production systems, resolving incident tickets, and performing root cause analysis.
Requirements
Requires 2-5 years of experience in IAM/IGA production support with proficiency in Java, BeanShell, and directory services. Candidates must be flexible to work rotational shifts aligned with US business hours.
Full job description
Work Arrangement: 100% Onsite – Pasay City, Metro Manila Work Schedule: Must be flexible to support evenings, weekends, and rotational shifts (US Time)
Job Summary
We are seeking experienced Identity Governance & Administration (IGA) Support Engineers to provide operational support for enterprise identity and privileged access management platforms. This role is responsible for monitoring critical IAM systems, resolving production incidents, and ensuring the availability and reliability of identity governance services in a 24/7 support environment.
This is a hands-on support role requiring strong troubleshooting skills, technical expertise, and the ability to collaborate across engineering, infrastructure, and application teams. The ideal candidate is analytical, proactive, and comfortable working in a fast-paced environment supporting business-critical systems.
Key Responsibilities
Provide operational support for Identity Governance & Administration platforms, including SailPoint, CyberArk, and secrets management solutions
Monitor production environments and proactively identify potential issues or service disruptions
Manage, investigate, and resolve incident tickets in accordance with established SLAs
Perform troubleshooting and root cause analysis for system incidents and recurring issues
Collaborate with engineering, infrastructure, and application teams to resolve complex technical problems
Support identity lifecycle processes, access requests, and privileged access management workflows
Participate in problem management, change activities, and continuous service improvements
Participate in evening, weekend, and rotational on-call support aligned with US business hours
Maintain accurate documentation, incident records, and operational procedures
Experience Requirements (Required)
2–5 years of experience supporting Identity and Access Management (IAM) or Identity Governance & Administration (IGA) platforms
Experience working in production support or 24/7 operations environments
Familiarity with ITIL processes, including incident, problem, and change management
Experience troubleshooting enterprise identity systems and access-related issues
Strong written and verbal English communication skills
Technical Skills (Required)
Solid understanding of Identity and Access Management (IAM) principles and best practices
Proficiency in Java and BeanShell scripting for debugging and issue resolution
Experience with Active Directory, LDAP, Microsoft Entra ID (Azure AD), and REST APIs
Familiarity with identity lifecycle management and access request workflows
Strong troubleshooting, analytical, and problem-solving capabilities
Nice-to-Have:
Experience with SailPoint IdentityIQ, CyberArk, and secrets management platforms
Exposure to PKI, certificates, or HashiCorp Vault
Experience supporting large-scale enterprise IAM environments
Familiarity with automation, monitoring, and operational tooling
Abilities
Strong analytical thinking with the ability to diagnose and resolve complex technical issues
Ownership and accountability for incident resolution and service reliability
Ability to work effectively under pressure in a 24/7 support environment
Excellent communication and collaboration skills with cross-functional teams
Proactive mindset with a focus on continuous improvement and operational excellence
Ability to prioritize multiple incidents while maintaining service quality and SLA commitments
Application Process
If you are passionate about Identity and Access Management and thrive in a fast-paced production support environment, we encourage you to apply. Please note that only qualified candidates will be contacted.
JWay Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and supportive workplace for all.
100+ projects, 10M+ talent reach across multiple industries
and professions, 12k+ prequalified talent database
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
1994
Headquarters
Milpitas, California
LinkedIn followers
1,228
For more than 25 years, JWay Group has helped organizations navigate change, unlock growth, and lead with technology. We push boundaries and challenge convention, guided by a clear mission to anticipate what is next and build solutions that stand the test of time.
Digital Services transform bold ideas into practical, high impact solutions. From product strategy and experience design to cloud engineering and intelligent automation, we help businesses modernize operations and create meaningful digital experiences that drive revenue and efficiency.
Enterprise Services strengthen the core of the organization. Through application development, system integration, platform modernization, and ongoing support, we build secure and scalable systems that improve performance and enable long term growth.
Mobile Services bring brands closer to their users. High performance applications across iOS, Android, and cross platform technologies are designed for speed, usability, and reliability. Every release is built to engage, retain, and evolve with customer expectations.
Staffing Solutions connect companies with exceptional talent across engineering, product, design, data, and operations. From sourcing and vetting to onboarding and HR management, we make it easier to scale teams quickly while maintaining quality and alignment.
At JWay Group, technology is not just implemented. It is aligned with business goals, executed with discipline, and measured by results. We build partnerships that move organizations forward and prepare them for the future of the digital world.
Offices: 691 S Milpitas Blvd, Milpitas, California 95035, US · 30F One Corporate Center, Ortigas Center, Pasig City, PH
EnterpriseMobileWebDigitalHR ServicesStaff AugmentationOffshoringOutsourcing in the PhilippinesGlobal RecruitmentProduct Development for Startups
100+ projects, 10M+ talent reach across multiple industries
and professions, 12k+ prequalified talent database
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
1994
Headquarters
Milpitas, California
LinkedIn followers
1,228
For more than 25 years, JWay Group has helped organizations navigate change, unlock growth, and lead with technology. We push boundaries and challenge convention, guided by a clear mission to anticipate what is next and build solutions that stand the test of time.
Digital Services transform bold ideas into practical, high impact solutions. From product strategy and experience design to cloud engineering and intelligent automation, we help businesses modernize operations and create meaningful digital experiences that drive revenue and efficiency.
Enterprise Services strengthen the core of the organization. Through application development, system integration, platform modernization, and ongoing support, we build secure and scalable systems that improve performance and enable long term growth.
Mobile Services bring brands closer to their users. High performance applications across iOS, Android, and cross platform technologies are designed for speed, usability, and reliability. Every release is built to engage, retain, and evolve with customer expectations.
Staffing Solutions connect companies with exceptional talent across engineering, product, design, data, and operations. From sourcing and vetting to onboarding and HR management, we make it easier to scale teams quickly while maintaining quality and alignment.
At JWay Group, technology is not just implemented. It is aligned with business goals, executed with discipline, and measured by results. We build partnerships that move organizations forward and prepare them for the future of the digital world.
Offices: 691 S Milpitas Blvd, Milpitas, California 95035, US · 30F One Corporate Center, Ortigas Center, Pasig City, PH
EnterpriseMobileWebDigitalHR ServicesStaff AugmentationOffshoringOutsourcing in the PhilippinesGlobal RecruitmentProduct Development for Startups