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Jobs at JWay Group, Inc. (Now Hiring) — 1 open

JWay Group, Inc. logoJWay Group, Inc.

Identity Governance & Administration (IGA) Support Engineer | MOA, Pasay City

Pasay, Metro Manila, Philippines · On-site

Mid level

Work Arrangement: 100% Onsite – Pasay City, Metro Manila Work Schedule: Must be flexible to support evenings, weekends, and rotational shifts (US Time) Job Summary We are seeking experienced Identity Governance & Adminis…

Skills: Identity Governance & Administration, Privileged Access Management, SailPoint, CyberArk, Java

JWay Group, Inc. logo

Identity Governance & Administration (IGA) Support Engineer | MOA, Pasay City

JWay Group, Inc.

Pasay, Metro Manila, Philippines • On-site

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Mid level

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  • Full-time
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

Provide operational support for enterprise IGA and PAM platforms, ensuring system availability and reliability in a 24/7 environment. Responsibilities include monitoring production systems, resolving incident tickets, and performing root cause analysis.

Requirements

Requires 2-5 years of experience in IAM/IGA production support with proficiency in Java, BeanShell, and directory services. Candidates must be flexible to work rotational shifts aligned with US business hours.

Full job description

Work Arrangement: 100% Onsite – Pasay City, Metro Manila
Work Schedule: Must be flexible to support evenings, weekends, and rotational shifts (US Time)

Job Summary

We are seeking experienced Identity Governance & Administration (IGA) Support Engineers to provide operational support for enterprise identity and privileged access management platforms. This role is responsible for monitoring critical IAM systems, resolving production incidents, and ensuring the availability and reliability of identity governance services in a 24/7 support environment.

This is a hands-on support role requiring strong troubleshooting skills, technical expertise, and the ability to collaborate across engineering, infrastructure, and application teams. The ideal candidate is analytical, proactive, and comfortable working in a fast-paced environment supporting business-critical systems.

Key Responsibilities

  • Provide operational support for Identity Governance & Administration platforms, including SailPoint, CyberArk, and secrets management solutions
  • Monitor production environments and proactively identify potential issues or service disruptions
  • Manage, investigate, and resolve incident tickets in accordance with established SLAs
  • Perform troubleshooting and root cause analysis for system incidents and recurring issues
  • Collaborate with engineering, infrastructure, and application teams to resolve complex technical problems
  • Support identity lifecycle processes, access requests, and privileged access management workflows
  • Participate in problem management, change activities, and continuous service improvements
  • Participate in evening, weekend, and rotational on-call support aligned with US business hours
  • Maintain accurate documentation, incident records, and operational procedures

Experience Requirements (Required)

  • 2–5 years of experience supporting Identity and Access Management (IAM) or Identity Governance & Administration (IGA) platforms
  • Experience working in production support or 24/7 operations environments
  • Familiarity with ITIL processes, including incident, problem, and change management
  • Experience troubleshooting enterprise identity systems and access-related issues
  • Strong written and verbal English communication skills

Technical Skills (Required)

  • Solid understanding of Identity and Access Management (IAM) principles and best practices
  • Proficiency in Java and BeanShell scripting for debugging and issue resolution
  • Experience with Active Directory, LDAP, Microsoft Entra ID (Azure AD), and REST APIs
  • Familiarity with identity lifecycle management and access request workflows
  • Strong troubleshooting, analytical, and problem-solving capabilities

Nice-to-Have:

  • Experience with SailPoint IdentityIQ, CyberArk, and secrets management platforms
  • Exposure to PKI, certificates, or HashiCorp Vault
  • Experience supporting large-scale enterprise IAM environments
  • Familiarity with automation, monitoring, and operational tooling

Abilities

  • Strong analytical thinking with the ability to diagnose and resolve complex technical issues
  • Ownership and accountability for incident resolution and service reliability
  • Ability to work effectively under pressure in a 24/7 support environment
  • Excellent communication and collaboration skills with cross-functional teams
  • Proactive mindset with a focus on continuous improvement and operational excellence
  • Ability to prioritize multiple incidents while maintaining service quality and SLA commitments

Application Process

If you are passionate about Identity and Access Management and thrive in a fast-paced production support environment, we encourage you to apply. Please note that only qualified candidates will be contacted.

JWay Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and supportive workplace for all.

Related keywords

Identity Governance & AdministrationIAMIGASailPoint IdentityIQCyberArkSecrets ManagementHashiCorp VaultActive DirectoryLDAPMicrosoft Entra IDAzure ADREST APIsJavaBeanShellITILIncident Management

About JWay Group, Inc.

LinkedInVisit site

100+ projects, 10M+ talent reach across multiple industries and professions, 12k+ prequalified talent database

Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
1994
Headquarters
Milpitas, California
LinkedIn followers
1,228

For more than 25 years, JWay Group has helped organizations navigate change, unlock growth, and lead with technology. We push boundaries and challenge convention, guided by a clear mission to anticipate what is next and build solutions that stand the test of time. Digital Services transform bold ideas into practical, high impact solutions. From product strategy and experience design to cloud engineering and intelligent automation, we help businesses modernize operations and create meaningful digital experiences that drive revenue and efficiency. Enterprise Services strengthen the core of the organization. Through application development, system integration, platform modernization, and ongoing support, we build secure and scalable systems that improve performance and enable long term growth. Mobile Services bring brands closer to their users. High performance applications across iOS, Android, and cross platform technologies are designed for speed, usability, and reliability. Every release is built to engage, retain, and evolve with customer expectations. Staffing Solutions connect companies with exceptional talent across engineering, product, design, data, and operations. From sourcing and vetting to onboarding and HR management, we make it easier to scale teams quickly while maintaining quality and alignment. At JWay Group, technology is not just implemented. It is aligned with business goals, executed with discipline, and measured by results. We build partnerships that move organizations forward and prepare them for the future of the digital world.

Offices: 691 S Milpitas Blvd, Milpitas, California 95035, US · 30F One Corporate Center, Ortigas Center, Pasig City, PH

EnterpriseMobileWebDigitalHR ServicesStaff AugmentationOffshoringOutsourcing in the PhilippinesGlobal RecruitmentProduct Development for Startups
View all jobs at JWay Group, Inc.

About JWay Group, Inc.

LinkedInVisit site

100+ projects, 10M+ talent reach across multiple industries and professions, 12k+ prequalified talent database

Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
1994
Headquarters
Milpitas, California
LinkedIn followers
1,228

For more than 25 years, JWay Group has helped organizations navigate change, unlock growth, and lead with technology. We push boundaries and challenge convention, guided by a clear mission to anticipate what is next and build solutions that stand the test of time. Digital Services transform bold ideas into practical, high impact solutions. From product strategy and experience design to cloud engineering and intelligent automation, we help businesses modernize operations and create meaningful digital experiences that drive revenue and efficiency. Enterprise Services strengthen the core of the organization. Through application development, system integration, platform modernization, and ongoing support, we build secure and scalable systems that improve performance and enable long term growth. Mobile Services bring brands closer to their users. High performance applications across iOS, Android, and cross platform technologies are designed for speed, usability, and reliability. Every release is built to engage, retain, and evolve with customer expectations. Staffing Solutions connect companies with exceptional talent across engineering, product, design, data, and operations. From sourcing and vetting to onboarding and HR management, we make it easier to scale teams quickly while maintaining quality and alignment. At JWay Group, technology is not just implemented. It is aligned with business goals, executed with discipline, and measured by results. We build partnerships that move organizations forward and prepare them for the future of the digital world.

Offices: 691 S Milpitas Blvd, Milpitas, California 95035, US · 30F One Corporate Center, Ortigas Center, Pasig City, PH

EnterpriseMobileWebDigitalHR ServicesStaff AugmentationOffshoringOutsourcing in the PhilippinesGlobal RecruitmentProduct Development for Startups
View all jobs at JWay Group, Inc.

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