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Journey Center for Safety and Healing

Shelter Advocate

Cleveland, Ohio, United States · On-site

Mid level

The Shelter Advocate works to ensure that clients at Journey Center’s Emergency Shelter have a safe, clean, and welcoming environment for them to process their experiences and develop skills to a life free from dom…

Skills: Crisis Intervention, Safety Planning, Case Management, Intake Assessment, Trauma-Informed Care

Shelter Advocate

Journey Center for Safety and Healing

Cleveland, Ohio, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 45d ago
  • ~40 hrs/week

Responsibilities

The Shelter Advocate provides 24-hour support, crisis intervention, and general oversight for clients in an emergency shelter for domestic violence survivors. Responsibilities include conducting intakes, maintaining case records, and ensuring a safe, clean environment through general housekeeping and facility monitoring.

Requirements

Candidates must have a Bachelor's degree or equivalent experience in domestic violence and child abuse, along with a valid Ohio driver's license. The role requires the ability to work non-traditional hours and possess strong knowledge of the civil/criminal court systems and victim's rights.

Full job description

The Shelter Advocate works to ensure that clients at Journey Center’s Emergency Shelter have a safe, clean, and welcoming environment for them to process their experiences and develop skills to a life free from domestic violence. Under the general supervision of shelter leadership, the Shelter Advocate provides support, advocacy, and general oversight of shelter operations and client wellbeing while clients are residing at shelter.

ESSENTIAL JOB FUNCTIONS: 

  1. Providing 24-hour coverage of shelter to ensure clients have access to emergency assistance and supportive services while residing in shelter
  2. Answer the 24/7 helpline, conduct intakes and assessments with potential clients, and/or provide linkage to internal and external services as needed
    1. Provide crisis intervention, safety planning, and resources to helpline callers
    2. Maintain accurate documentation of each helpline call
    3. Report known/suspected child abuse and complete necessary documentation
  3. Facilitate intake process for new clients entering shelter and ensure completion of preliminary intake paperwork within 48 hours of arrival to shelter
  4. Prepare all needed items for new clients coming into shelter (scrubs, blankets, sheets, toiletries, infant/child needs, etc.), ensure proper hotbox treatment of all client items and ensure unoccupied bedrooms are clean and ready for new intake
  5. Carry out general operations of the shelter and ensure that services are provided to clients in compliance with the policies, procedures, and requirements of operation set forth by Journey Center and its funders
  6. Provide a supportive environment for clients and listen to clients with a non-judgmental attitude
  7. Respond to any crisis situations that arise during the shift and when necessary, notify the appropriate staff members
  8. Develop and maintain case records in agency database that document services provided to clients in accordance with agency standards and funders
  9. Review and document in Shelter Daily Log during every shift and address pertinent client issues during shift change
  10. Assist with closure of shelter client records in collaboration with shelter leadership
  11. Provide coverage of the advocate office, including answering the business phone number and monitoring individuals entering and exiting shelter
  12. Review safety and risk management planning and participation in information sharing during weekly team meetings
  13. Participate in staff meetings and other meetings as needed
  14. Facilitate/co-facilitate support and/or education groups as assigned
  15. Performs general housekeeping responsibilities, as needed, including sweeping floors, taking out garbage, stocking supplies for residents, washing linens, sorting donations and putting them away

ADDITIONAL DUTIES AND RESPONSIBILITIES

  1. Respect, understand, and promote Journey Center’s mission, vision, values, and goals
  2. Complete agency orientation and training to meet job requirements
  3. Assumes other responsibilities and duties as directed or assigned

QUALIFICATIONS

  1. Bachelor’s Degree or equivalent experience working in the areas of domestic violence and child abuse
  2. Must have and maintain a valid Ohio driver’s license with appropriate insurance coverage; Must maintain appropriate driving record 
  3. Must be available to work extended and non-traditional work hours; Have the ability to tailor work hours to the needs of families

Knowledge, Skills, Abilities and Personal Characteristics

  1. Ability to make sensitive and insightful observations of individuals and to determine a course of intervention
  2. Knowledge and compassion towards working with adults who have experienced domestic violence and/or child abuse
  3. Knowledge of civil and criminal court system, crisis intervention practices, interviewing, community referrals and resources, crime victimization, victim’s rights, and advocacy techniques; Show competent knowledge of agency and services provided
  4. Knowledge regarding domestic violence safety issues
  5. Knowledge of social, emotional, and personal aspects of domestic violence
  6. Sensitivity to working with diverse cultures and language abilities
  7. Computer skills with word processing, database management, e-mail, fax, Windows applications capabilities
  8. Ability to address crisis situations which require prompt decision and action
  9. Working knowledge of community resources available for adult/child victims of domestic violence
  10. Ability to perform job duties with a high degree of initiative and independent judgment
  11. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing
  12. Ability to analyze problems and develop a plan of action/correction
  13. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines
  14. Demonstrated sound judgment and outstanding interpersonal skills
  15. Good written and verbal communication
  16. Commitment to child abuse and domestic violence prevention
  17. Experience in and commitment to building and supporting trauma informed organizations 
  18. Maintain a positive attitude
  19. Ability to incorporate Journey Center’s Values into assigned duties

PHYSICAL AND MENTAL DEMANDS

  1. Ability to perform job responsibilities in a facility with multiple levels and without elevators
  2. Must be able to provide services at various locations and provide client transportation using agency vehicles if needed
  3. Communicate with others in person, electronically, or by phone on a consistent basis
  4. Regular and predictable attendance

 

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Journey Center for Safety and Healing. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

Related keywords

Domestic ViolenceChild AbuseEmergency ShelterCrisis InterventionSafety PlanningTrauma Informed CareVictim RightsCase RecordsIntake ProcessCommunity ResourcesAdvocacyOhio Driver's LicenseSocial ServicesNon-judgmental SupportRisk Management

About Journey Center for Safety and Healing

LinkedInVisit site

Supporting those impacted by domestic violence and child abuse.

Industry
Individual and Family Services
Company size
51-200 employees
Founded
1976
Headquarters
Cleveland, OH
LinkedIn followers
2,282

Journey Center for Safety and Healing provides services that foster safety and healing to those affected by domestic violence and child abuse and prevents abuse through education, advocacy, and systemic change.   We envision a community where safety and well-being are achieved by empowering people to find a path toward healthy, thriving relationships.

Offices: P.O. Box 5466, Cleveland, OH 44114, US

Trauma Therapy ServicesEmergency Shelter24/7 HelplineJustice Systems AdvocaySafe & Sound Visitation Center Culturally Specific Survivor SupportDomestic Violence Support GroupCommunity Educationand Prevention
View all jobs at Journey Center for Safety and Healing

About Journey Center for Safety and Healing

LinkedInVisit site

Supporting those impacted by domestic violence and child abuse.

Industry
Individual and Family Services
Company size
51-200 employees
Founded
1976
Headquarters
Cleveland, OH
LinkedIn followers
2,282

Journey Center for Safety and Healing provides services that foster safety and healing to those affected by domestic violence and child abuse and prevents abuse through education, advocacy, and systemic change.   We envision a community where safety and well-being are achieved by empowering people to find a path toward healthy, thriving relationships.

Offices: P.O. Box 5466, Cleveland, OH 44114, US

Trauma Therapy ServicesEmergency Shelter24/7 HelplineJustice Systems AdvocaySafe & Sound Visitation Center Culturally Specific Survivor SupportDomestic Violence Support GroupCommunity Educationand Prevention
View all jobs at Journey Center for Safety and Healing

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