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Jobs at Jonas Energy Solutions (Now Hiring) — 2 open

Jonas Energy Solutions logoJonas Energy Solutions

Service Dispatcher/CSR

Placerville, California, United States · On-site

$20/hr–$36/hr

Mid level

Benefits: Free uniforms Health insurance Opportunity for advancement Training & development 401(k) 401(k) matching Competitive salary Dental insurance The Service Dispatcher reports to the Service Manager, and is respons…

Skills: Customer service, Service dispatching, HVACR technology, Scheduling, Negotiation

Jonas Energy Solutions logoJonas Energy Solutions

Installation Technician Helper

Placerville, California, United States · On-site

$22/hr–$36/hr

Entry level

Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance 401(k) 401(k) matching Company parties Competitive salary The Installation Technic…

Skills: HVACR installation, Sheet metal fabrication, Soldering, Brazing, Power wiring

Jonas Energy Solutions logo

Service Dispatcher/CSR

Jonas Energy Solutions

Placerville, California, United States • On-site

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Mid level

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  • $20/hr–$36/hr
  • Full-time
  • Free uniforms, Health insurance, Opportunity for advancement, Training & development, 401(k), 401(k) matching
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Service Dispatcher is responsible for coordinating department resources, scheduling service jobs, and training technicians in customer service and sales techniques. They also manage customer complaints, oversee parts procurement, and assist the Service Manager in achieving departmental goals.

Requirements

Candidates must have proven experience in customer service, preferably within the HVACR or building services industry. Strong communication, negotiation, and organizational skills are required, along with a basic knowledge of HVACR technology and a valid driver's license.

Full job description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Jonas Energy Solutions service technicians, suppliers, and service customers. Representative duties include:
  • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
  • Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
  • Proven experience in a customer service environment, preferably in HVACR contracting or building services industry.
  • Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
  • Knowledge of HVACR-related terms, training, job-costing, marketing, and sales.
  • Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing-impaired customers.
  • Ability to serve as the Service Manager in the absence of the incumbent.
  • Commitment to superior customer service and concern for its clients.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current driver’s license.

Related keywords

Service DispatcherCSRHVACRCustomer ServiceSchedulingTechnician SupportParts ProcurementSalesMarketingJob CostingRegulatory ComplianceAccounts ReceivableField ProductivityService ManagementEmergency ServiceContracting

About Jonas Energy Solutions

LinkedInVisit site
Industry
Construction
Company size
11-50 employees
LinkedIn followers
49

Jonas Energy Solutions is a full service provider and distributor of a wide variety of Clean, Renewable energy systems. We've been providing our customers with excellent service for over 50 years. Call or stop by our showroom today to discuss your energy needs. We specialize in both Residential and Commercial applications.

View all jobs at Jonas Energy Solutions

About Jonas Energy Solutions

LinkedInVisit site
Industry
Construction
Company size
11-50 employees
LinkedIn followers
49

Jonas Energy Solutions is a full service provider and distributor of a wide variety of Clean, Renewable energy systems. We've been providing our customers with excellent service for over 50 years. Call or stop by our showroom today to discuss your energy needs. We specialize in both Residential and Commercial applications.

View all jobs at Jonas Energy Solutions

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