Melbourne, Victoria, Australia · Remote OK
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Account management, People management, Sales, Business development, Marketing
Tokyo, Japan · Remote OK
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: B2B marketing, Lead generation, Marketing strategy, Team leadership, Performance management
San Francisco, California, United States · Remote OK
$240k–$359k/yr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financi…
Skills: SQL, Data Visualization, Statistical Judgment, Experiment Design, AI Tools
New York, New York, United States · Remote OK
$240k–$359k/yr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financi…
Skills: SQL, Data Visualization, Statistical Judgment, AI Tools, Experimentation
Seattle, Washington, United States · Remote OK
$240k–$359k/yr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financi…
Skills: SQL, Data Visualization, Statistical Judgment, Experiment Design, AI Tools
Tokyo, Japan · Remote OK
The Role The Account Management team is looking for a motivated account manager or sales professional to join our SMB team and help our merchants retain, grow, and get more from Square's platform. In this role, you'll ow…
Skills: Account Management, Sales, Churn Prevention, Upselling, Cross-selling
California, United States · Remote OK
$136k–$245k/yr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financi…
Skills: Regulatory Examination Management, Regulatory Affairs, FDIC Exam Management, OCC Oversight Frameworks, Stakeholder Coordination
California, United States · Remote OK
$185k–$327k/yr
The Role Block's US Regulatory Team sits at the intersection of financial services, licensing, and government relations, and is charged with ensuring that Block comply with the law and maintain strong relationships acros…
Skills: Consumer Lending Regulation, Commercial Lending Regulation, Bank Partnership Management, Reg Z, Reg B
London, England, United Kingdom · On-site
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infras…
Skills: Strategic Finance, Corporate Finance, Investment Banking, Private Equity, Management Consulting
Birmingham, England, United Kingdom · Hybrid
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Full Cycle Sales, Field Sales, Lead Generation, Business Development, Cold Calling
New York, New York, United States · Hybrid
$123k–$223k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Full-cycle Sales, Field Sales, Lead Generation, Cold Calling, Product Demonstrations
California, United States · Remote OK
$164k–$297k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Business Development, Partner Management, Payments Industry Expertise, API Integration, Go-To-Market Strategy
Toronto, Ontario, Canada · Remote OK
$164k–$272k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Sales Management, People Leadership, KPI Management, Pipeline Management, Sales Forecasting
Toronto, Ontario, Canada · Remote OK
$152k–$229k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Outbound Prospecting, B2B Sales, Consultative Selling, Pipeline Management, Negotiation
Toronto, Ontario, Canada · Remote OK
$86k–$129k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Full-cycle Closing, Outbound Prospecting, Consultative Selling, Pipeline Management, Salesforce
London, England, United Kingdom · Remote OK
The Role Square's mission is to power all the ways small businesses do business, helping merchants in the UK operate more efficiently, grow confidently, and unlock new opportunities. As we continue scaling across the UK,…
Skills: Channel Sales Management, Field Sales Leadership, Coaching, Strategic Planning, KPI Monitoring
San Francisco, California, United States · Remote OK
$245k–$368k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Enterprise Software Sales, Fintech, SaaS, Payments, Commercial Strategy
London, England, United Kingdom · Remote OK
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Business Development, Strategic Partnerships, Product Partnerships, Negotiation, Relationship Management
Melbourne, Victoria, Australia · Remote OK
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Enterprise Sales Strategy, People Leadership, Pipeline Management, Deal Coaching, Strategic Account Planning
California, United States · Remote OK
$224k–$395k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Enterprise Sales, Technical Sales, Pipeline Management, C-suite Communication, API Integrations
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Lead and develop a high-performing team of SMB Account Managers to drive revenue growth, software adoption, and merchant retention. Partner cross-functionally with Product, Operations, and Sales to improve the customer experience and execute team objectives.
Requires 8+ years of experience in Account Management, Sales, or Business Development with 3-5 years of direct people management. Candidates must have a proven track record of exceeding revenue goals and strong coaching capabilities.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Account Management organization is seeking a results-driven and people-focused leader to manage a team of SMB Account Managers. In this role, you will lead growth and retention efforts across a portfolio of Square’s SMB merchants, ensuring your team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of Account Management for APAC.
As a team leader, you will oversee a high-performing group of 8-10 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You’ll foster a data-driven, mission-aligned culture while prioritizing coaching and team development.
This is a cross-functional role where you will partner closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment.
Preferred locations: Sydney or Melbourne, Australia
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
See you in the neighborhood.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next-generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business and helping sellers worldwide do the same. Square is part of Block, Inc. (NYSE: SQ), a global technology company with a focus on financial services.
Offices: San Francisco, CA 94103, US · New York, NY 10012, US · Atlanta, Georgia 30329, US · St. Louis, MO 63110, US · London, England W1T 7QZ, GB
See you in the neighborhood.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next-generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business and helping sellers worldwide do the same. Square is part of Block, Inc. (NYSE: SQ), a global technology company with a focus on financial services.
Offices: San Francisco, CA 94103, US · New York, NY 10012, US · Atlanta, Georgia 30329, US · St. Louis, MO 63110, US · London, England W1T 7QZ, GB
