Pavia, Lombardy, Italy · On-site
$37k–$47k/yr
Total cash: €36,830 - €46,835 The Position At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission. As a Merchant Care Associate On the …
Skills: Operations Management, Customer Support, Logistics, Third-party Fulfillment, Zendesk
Berlin, Germany · On-site
$44k–$59k/yr
OTE: €43,820 – €58,650 depending on level (70/30 base/variable split) Die Position Bereit, deine Sales-Karriere bei einem der führenden Start-ups Europas zu starten? Bei Hive bauen wir die Zukunft des E-Commerce-Betriebs…
Skills: B2B Sales, SaaS Sales, Cold Calling, Lead Generation, German Language Proficiency
Berlin, Germany · On-site
Die Position Bereit, deine Sales-Karriere bei einem der spannendsten Start-ups Europas zu starten? Bei Hive bauen wir die Zukunft des E-Commerce auf und suchen ambitionierte, motivierte Talente, die mit uns wachsen wolle…
Skills: Sales Prospecting, Outbound Sales, Inbound Sales, Event Prospecting, Communication Skills
Słubice, Lubusz Voivodeship, Poland · On-site
$29k–$40k/yr
Total compensation range: €28,968 - €39,952 The Position At Hive, we're building the most customer-centric operations platform in Europe — and our Merchant Care team is at the heart of that mission. As a Merchant Care As…
Skills: Operations, Customer support, Logistics, Third-party fulfillment, Zendesk
Marly-la-Ville, Ile-de-France, France · On-site
$35k–$49k/yr
Total compensation range: €35,486 - €48,941 The Position At Hive, we're building the most customer-centric operations platform in Europe — and our Merchant Care team is at the heart of that mission. As a Merchant Care As…
Skills: Operations, Customer support, Logistics, Third-party fulfillment, Zendesk
Berlin, Germany · Hybrid
$54k–$74k/yr
OTE: €54,000 – €74,000 depending on level (70/30 base/variable split) The position If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply! Consult our customers on the…
Skills: Account management, B2B sales, Business development, Analytical skills, Communication
Berlin, Germany · On-site
$43k–$73k/yr
OTE: €43,000 – €73,000 depending on level (70/30 base/variable split) The position If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply! Consult our customers on the…
Skills: B2B Account Management, Sales, Business Development, Analytical Skills, Empathetic Communication
Berlin, Germany · On-site
$69k–$90k/yr
Total Compensation Range: €69,380 – €89,760 The position If you're excited about working in a fast-paced, high-growth environment and passionate about Finance, this opportunity is for you! We're looking for a highly moti…
Skills: Group Accounting, Financial Reporting, Group Consolidation, German GAAP (HGB), Lucanet
Berlin, Germany · On-site
$45k–$65k/yr
Total Compensation Range: €45,000 – €65,000 The position If you're excited about working in a fast-paced, high-growth environment and passionate about Finance, this opportunity is for you! We're looking for a motivated a…
Skills: Group Consolidation, Financial Reporting, Bookkeeping, Intercompany Invoicing, Revenue Bookkeeping
Berlin, Germany · On-site
OTE: €28,920 – €40,800 (70/30 base/variable split) The Position Ready to launch your sales career at one of Europe’s top start-ups, starting from September 2026? At Hive, we’re building the future of e-commerce operation…
Skills: Outbound Sales, Inbound Sales, Prospecting, French Fluency, English Fluency
Berlin, Germany · On-site
The Position Hive is scaling to become Europe’s default operating system for commerce, and our Growth engine is at the heart of that ambition. We’re looking for an exceptional Founder Associate / Strategy Associate to ou…
Skills: Strategic Planning, Financial Modeling, Unit Economics, Market Analysis, Go-To-Market Strategy
Amsterdam, North Holland, Netherlands · On-site
Junior Sales Development Representative – Nederlandstalig (v/m/d) Tijdelijk contract | 3 maanden, met kans op verlenging OTE: €53.042 – €70.950 afhankelijk van niveau (70/30 vast/variabele verdeling) De functie Lanceer j…
Skills: Sales Development, Dutch Language
Amsterdam, North Holland, Netherlands · On-site
$53k–$71k/yr
OTE: €53,042 – €70,950 depending on level (70/30 base/variable split) The Position Kick-start your sales career at one of Europe’s top start-ups! At Hive, we’re building the future of e-commerce operations, and we want a…
Skills: B2B Sales, SaaS Sales, Outreach, Dutch Proficiency, English Proficiency
Amsterdam, North Holland, Netherlands · On-site
$69k–$94k/yr
OTE: €69.036 – €93.588 afhankelijk van niveau (70/30 vast/variabele verdeling) De functie Geef je salescarrière een boost bij een van Europa's beste start-ups! Bij Hive bouwen we de toekomst van e-commerce operations – e…
Skills: B2B Sales, SaaS Sales, Lead Generation, Cold Calling, Written Communication
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Act as the primary on-site contact at the fulfillment center to resolve operational issues and manage support tickets via Zendesk. Bridge the gap between warehouse floor operations, office-based specialists, and merchants to improve processes.
Requires 1-3 years of experience in operations, customer support, or logistics, ideally with warehouse exposure. Must be fluent in both English and Italian (C2 or Native level) with a solution-oriented mindset.
Total cash: €36,830 - €46,835
At Hive, we're building the most customer-centric operations platform in Europe, and our Merchant Care team is at the heart of that mission.
As a Merchant Care Associate On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.
You'll be on-site in Pavia, Italy part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.
We are looking for someone with:
We know, sometimes you won't tick every box. We'd still love to hear from you if you think you're a good fit.
About us
We're revolutionizing e-commerce operations.
At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.
Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.
Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.
The operations engine behind unstoppable brands.
Hive is the international end-to-end operations platform that powers your D2C and B2B growth — from the supplier’s factory to your customer’s doorstep and beyond.
Offices: Berlin, 10178, DE · Paris, FR · Milan, IT · Madrid, Community of Madrid 28002, ES · London, GB
The operations engine behind unstoppable brands.
Hive is the international end-to-end operations platform that powers your D2C and B2B growth — from the supplier’s factory to your customer’s doorstep and beyond.
Offices: Berlin, 10178, DE · Paris, FR · Milan, IT · Madrid, Community of Madrid 28002, ES · London, GB
