Bangkok, Thailand · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management
Xi'an, Shaanxi, China · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: GMP, Production Management, Quality Control, Process Optimization, Lean Concepts
Grecia, Alajuela Province, Costa Rica · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Accountability, Agile Manufacturing, Communication, Data Savvy, Good Manufacturing Practices (GMP)
Xi'an, Shaanxi, China · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Centricity
Phoenix, Arizona, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Analytical Reasoning, Business Behavior, Collaboration, Cultural Competence
Issy-les-Moulineaux, Ile-de-France, France · Hybrid
$87k–$142k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Health Economics, Market Access, HTA, Strategic Planning, Project Management
Hopewell Township, New Jersey, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Market Access Reimbursement, Cross-Functional Collaboration, Compliance Management, Strategic Thinking
Issy-les-Moulineaux, Ile-de-France, France · Hybrid
$59k–$96k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Business Savvy, Coaching, Communication, Competitive Landscape Analysis, Cross-Functional Collaboration
Seoul, South Korea · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Sales Data Management, Incentive Administration, CRM Operations, Reporting, Project Support
Boston, Massachusetts, United States · Hybrid
$137k–$236k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Verification & Validation, Systems Engineering, People Leadership, Medical Device Regulations, Risk Management
Chiyoda, Japan · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Strategic Thinking, Project Management, Stakeholder Management, Orthopaedics Knowledge, Healthcare Compliance
Irving, Texas, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Manufacturing, Windows Applications, Assembly, Quality Control, cGMP
Warsaw, Masovian Voivodeship, Poland · On-site
$156k–$248k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Business Development, Compliance Management, Customer Centricity, Customer Training, Data Savvy
Warsaw, Indiana, United States · Hybrid
$79k–$142k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Lease Administration, Documentation, Data Tracking, Financial Summaries, Trend Analysis
Hopewell Township, New Jersey, United States · Hybrid
$117k–$201k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Brand Positioning Strategy, Collaboration, Content Management, Content Marketing, Customer Analytics
Warsaw, Indiana, United States · Hybrid
$79k–$142k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Space Planning, Facilities Management, Workplace Planning, Data Analysis, Collaboration
San Diego, California, United States · Hybrid
$173k–$299k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Clinical Operations, Critical Thinking, Data Governance, Developing Others, Drug Discovery Development
Raritan, New Jersey, United States · Hybrid
$122k–$211k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Product Lifecycle Management, PTC Windchill, ThingWorx, Scaled Agile Framework, Vendor Management
Raritan, New Jersey, United States · Hybrid
$94k–$152k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Supply Chain Planning, Transportation Modeling, Flow Optimization, Lane Planning, Scenario Modeling
Fuzhou, Fujian, China · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Clinical Experience, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Retentions
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The Field Service Engineer is responsible for providing technical support and ensuring service excellence for DePuy Synthes equipment in Thailand. This includes managing field service operations, ensuring compliance with quality standards, and driving continuous improvement initiatives.
Candidates must have a bachelor's degree in Engineering and at least 3 years of experience in Field Service Engineering or related fields within MedTech. A strong understanding of medical device servicing and excellent stakeholder management skills are also required.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringDePuy Synthes is recruiting for a Field Service Engineer, located in Thailand
This role is responsible for providing technical support on field service engineering for DePuy Synthes in Thailand. The incumbent will develop and drive a high value customer centric field service strategies to ensure service excellence for capital and systems.
Responsibilities
Field Service Operations & Execution
Meets key performance measures, targets, and objectives to produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition.
Ensure timely, effective installation, maintenance, repair, and support of DePuy Synthes equipment.
Manages assigned Field Service Engineering tasks to support ongoing business growth and expansion.
Ensures service performance (e.g. responsiveness, quality, cost efficiency, customer satisfaction)
Quality, Compliance & Risk Management
Consistently applies protocols to ensure adherence to safety and regulatory compliance, company standards, operational requirements, and customer-specific business needs.
Ensure full compliance with Quality Management System, local regulations, safety standards, and customer requirements.
Support investigations, audits, inspections, and continuous improvement initiatives related to field service activities.
Operational Excellence & Continuous Improvement
Drive improvements in field service processes, productivity, asset utilization, inventory, and cost management.
Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements
Ensure renewal of all mandatory license and certificates in a timely manner
Stakeholder & Business Partnership
Support key customer engagements and escalations reinforcing DePuy Synthes’ reputation for service excellence and technical expertise
Job Requirements
Bachelor’s degree in Engineering (Biomedical, Mechanical, Electrical, Electronics, or equivalent) required.
3+ years of experience in Field Service Engineering, Technical Service, or Operations within MedTech / Medical Devices.
Proven experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related.
Good understanding of medical device servicing, lifecycle management, and quality requirements.
Strong stakeholder management and communication skills.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
