Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Digital Transformation, Product Management, AI/GenAI, Data Analytics, RPA
Cambridge, Massachusetts, United States · Hybrid
$77k–$108k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Signal Processing, AI/ML, Digital Biomarkers, Time-series Modeling, Python
Irvine, California, United States · On-site
$114k–$175k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Business Development, Business Savvy, Customer Centricity, Healthcare Trends, Interpersonal Influence
Warsaw, Masovian Voivodeship, Poland · Hybrid
$95k–$152k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Artwork Management, Regulatory Affairs, Labeling, Quality Check, Stakeholder Communication
Galway, Connacht, Ireland · Hybrid
$52k–$83k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Agility Jumps, Business Behavior, Coaching, Compliance Management, Continuous Improvement
Cincinnati, Ohio, United States · On-site
$50k–$81k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Preclinical Research, Laboratory Operations, GLP Compliance, Animal Welfare Regulations, Data Management
Bogota, RAP (Especial) Central, Colombia · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Advanced Analytics, Analytical Reasoning, Business Intelligence, Cross-Functional Collaboration, Data Analysis
Milan, Lombardy, Italy · On-site
$41k–$66k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Customer Centricity, Effective Communication, Teamwork, Business Acumen, Hematology
Hopewell Township, New Jersey, United States · Hybrid
$150k–$259k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Product Information Management, Business Process Transformation, Workflow Digitization, Systems Thinking, Data Governance
Issy-les-Moulineaux, Ile-de-France, France · On-site
$35k–$56k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Business Behavior, Collaboration, Cultural Competence, Customer Analytics
Beeston, England, United Kingdom · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Analytical Reasoning, Business Behavior, Collaboration, Cultural Competence
Madrid, Community of Madrid, Spain · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Thinking, Problem Solving, Data Analysis, Strategic Planning, Cross-functional Collaboration
Irving, Texas, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Administrative Support, Agile Manufacturing, Assembly Operations, Detail-Oriented, Execution Focus
Beerse, Flanders, Belgium · On-site
$55k–$64k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Cryopreservation, Formulation, CAR-T Therapy, Quality Control, Laboratory Technology
Selzach, Solothurn, Switzerland · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Collaboration, Communication, Continuous Improvement, Demand Forecasting, Detail-Oriented
Sassenheim, South Holland, Netherlands · On-site
$54k–$85k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Agile Manufacturing, Analytics Dashboards, CMC, Communication, Competitive Landscape Analysis
Santa Clara, California, United States · On-site
$134k–$231k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Embedded Software Development, C/C++ Programming, RTOS, Medical Device Design Control, IEC 62304
Shepherdsville, Kentucky, United States · Hybrid
$94k–$152k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting
Bangkok, Thailand · Hybrid
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Warehouse Management, 4PL Management, Distribution, Customer Service, Inventory Management
Issy-les-Moulineaux, Ile-de-France, France · On-site
$30k–$47k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Electrophysiology, Cardiac Mapping Systems, Clinical Support, Medical Training, Technical Sales
Bogota, Capital District, RAP (Especial) Central, Colombia • Hybrid
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Lead the digital transformation of Customer Service in LATAM by defining and executing a strategy focused on AI, automation, and data analytics. Act as a Product Owner to translate business needs into scalable digital solutions that improve operational efficiency and customer experience.
Requires a Bachelor's degree in Supply Chain, Engineering, Computer Science, or Statistics, with strong experience in digital transformation and technology leadership. Proficiency in English is required, with a proven track record of delivering AI-driven solutions in complex organizations.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceAt Johnson & Johnson, we are evolving Customer Service into a data-driven, intelligent, and digitally-enabled capability that plays a critical role in delivering value to our customers and patients.
We are looking for a Digital Capabilities Senior Lead to drive this transformation in LATAM—building and scaling the digital engine behind Customer Service, leveraging automation, data, analytics, and AI to unlock smarter, faster, and more scalable operations.
This is a unique opportunity to operate at the intersection of business, operations, and technology, leading high-impact initiatives that redefine how Customer Service creates value.
Key Responsibilities:
Own and Scale Digital Capabilities
Act as a Product & Capability Owner
Drive AI, Data & Automation Solutions
Lead Cross-Functional Transformation
Enable Business Impact at Scale
Qualifications
Education:
Qualifications & Experience
Leadership Profile
Preferred:
Other:
At Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
View all jobs at Johnson & Johnson Innovative MedicineAt Johnson & Johnson Innovative Medicine, we innovate with purpose, to lead where medicine is going. The experiences of patients around the world inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science with compassion, we confidently address the most complex diseases of our time and develop the potential medicines of tomorrow. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way. https://bit.ly/3reuMvK
View all jobs at Johnson & Johnson Innovative Medicine