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Jobs at Jendco Safety Supply, Inc. (Now Hiring) — 2 open

Jendco Safety Supply, Inc. logoJendco Safety Supply, Inc.

Customer Support Specialist

Columbus, Ohio, United States · On-site

Mid level

About the Role Are you a customer focused professional who enjoys helping people, solving problems, and creating positive experiences? Jendco Safety Supply is looking for a Customer Support Specialist to provide exceptio…

Skills: Customer Service, Problem Solving, Order Processing, E-Commerce Support, Cross-Functional Collaboration

Jendco Safety Supply, Inc. logoJendco Safety Supply, Inc.

Fleet Lead

Columbus, Ohio, United States · On-site

Mid level

Position Summary The Fleet Lead is responsible for overseeing the daily operation, safety, and efficiency of the company's fleet vehicles and drivers. This role coordinates vehicle maintenance, inspections, scheduling, a…

Skills: Fleet Management, Route Optimization, Vehicle Maintenance Coordination, Driver Leadership, Safety Compliance

Jendco Safety Supply, Inc. logo

Customer Support Specialist

Jendco Safety Supply, Inc.

Columbus, Ohio, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Competitive Compensation, Career Growth And Development Opportunities, Employee Recognition And Appreciation Initiatives
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

The Customer Support Specialist serves as the primary point of contact for customers, handling inquiries, processing orders, and resolving issues. They collaborate with internal teams to ensure seamless service delivery and maintain accurate records of all customer interactions.

Requirements

Candidates should have a high school diploma and previous experience in customer service, inside sales, or account management. Proficiency in ERP systems, CRM platforms, and Microsoft Office is required along with strong interpersonal communication skills.

Full job description

About the Role

Are you a customer focused professional who enjoys helping people, solving problems, and creating positive experiences? Jendco Safety Supply is looking for a Customer Support Specialist to provide exceptional service, strengthen customer relationships, and support the day-to-day needs of our customers.

This role serves as a primary point of contact for customers and plays a critical role in delivering a seamless customer experience. The Customer Support Specialist will assist customers with inquiries, process orders, resolve issues, provide product information, and partner with internal teams to ensure customer needs are met accurately and efficiently.

The ideal candidate is organized, responsive, detail-oriented, and committed to delivering outstanding service. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

This position goes beyond answering questions-it is about building trust, supporting customer success, and helping create a service culture focused on responsiveness, accuracy, and continuous improvement.

What You'll Do

  • Customer Engagement: Deliver exceptional customer service through timely communication, responsiveness, problem-solving, and a commitment to meeting customer needs.
  • Issue Resolution: Investigate and resolve customer concerns, order discrepancies, shipping issues, returns, and product-related questions in a professional and solutions-focused manner.
  • Product Support: Assist customers with product information, availability, specifications, and recommendations to help meet their safety and operational needs.
  • E-Commerce Support: Support customers utilizing JendcoSafety.com by assisting with website navigation, online ordering, account inquiries, order tracking, and issue resolution while helping deliver a positive and efficient digital customer experience.
  • Cross-Functional Collaboration: Partner with sales, purchasing, warehouse, and other departments to ensure customer expectations are met and issues are resolved efficiently.
  • Communication Management: Provide customers with updates regarding order status, inventory availability, delivery timelines, and other relevant information.
  • Customer Retention: Support customer satisfaction and loyalty by delivering a consistently positive experience.
  • Process Improvement: Identify recurring customer concerns and recommend improvements to processes, communication, and service delivery.
  • Documentation: Maintain accurate records of customer interactions, order activity, issue resolution, and follow-up actions within company systems.
  • Department Support: Assist with customer service initiatives, special projects, and other departmental activities that support company goals and customer success.

Who You Are

  • Customer Focused: You genuinely enjoy helping customers and are committed to creating positive experiences with every interaction.
  • Problem Solver: You approach challenges with a solutions-oriented mindset and work diligently to resolve issues effectively.
  • Relationship Driven: You build trust through responsiveness, professionalism, and strong communication.
  • Detail Oriented: You understand the importance of accuracy and consistency in customer interactions, order processing, and documentation.
  • Organized: You effectively manage multiple priorities while maintaining a high level of service and follow-through.
  • Team Player: You collaborate well across departments and understand the importance of teamwork in supporting customers.
  • Adaptable: You remain calm and professional in a fast-paced environment while adjusting to changing priorities and customer needs.
  • Strong Communicator: You possess excellent verbal, written, and interpersonal communication skills.
  • Technology Savvy: You are proficient in using ERP systems, CRM platforms, Microsoft Office, and other business software to drive efficiency and support business operations.
  • Experienced: Previous experience in customer service, customer support, inside sales, account management, or a related customer-facing role preferred.
  • Education: High school diploma or equivalent required; additional education or training related to business, communications, or customer service preferred.

What We Offer

At Jendco Safety, we believe great people build great teams. We are committed to creating an environment where employees feel supported, challenged, and empowered to grow.

  • Competitive compensation and benefits package
  • Career growth and development opportunities
  • Ability to make a direct impact on company growth, and customer success
  • Collaborative and fast-paced team environment
  • Leadership that values accountability, communication, and innovation
  • Employee recognition and appreciation initiatives
  • A company culture built on teamwork, integrity, and doing what's right

Physical Requirements:

The following physical activities described are a representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands or arms. The noise level in the work environment is usually moderate.

Related keywords

Customer SupportE-CommerceERPCRMOrder TrackingCustomer RetentionSafety SupplyInside SalesAccount ManagementIssue ResolutionProcess ImprovementDigital Customer Experience

About Jendco Safety Supply, Inc.

LinkedInVisit site

Founded in 1989 Jendco Safety is a family owned safety and industrial supply company based in Columbus, Ohio.

Industry
Public Safety
Company size
11-50 employees
Founded
1989
Headquarters
Columbus, Ohio
LinkedIn followers
2,801

At Jendco Safety Supply, we believe the key to success for our business is to be different from those offering products similar to our own. In our opinion, success comes from creating and promoting distinguishing factors which show that we are different, we are progressive & we provide a multitude of products and services. As well as being Leaders in our Industry.We provide our customers with an excellent selection of products from top manufacturers in personal protective equipment and industrial supplies. Products, pricing and promotion are important elements of our business. The ultimate success of our company, however, depends on actively fulfilling the distinctive promises of our own Mission Statement: Jendco Safety Supply is committed to being a high performance global distributor offering not only safety products, but value-added services to our customers as well. We are dedicated to providing superior service, technical assistance, and broad product selection to meet the needs of our customers, now and in the future. Our success, as judged by our customers, employees, and manufacturing partners, will be measured by our customer satisfaction, our quality of service, our expanding product line, and our contributions to the communities we serve. This mission statement tells people who we are and what we stand for. It creates a distinguished place for Jendco Safety Supply in the minds of our customers, and sets us apart from our competition. It explains why, at Jendco Safety Supply, "We Provide a World of Safety”, Literally. Jendco has shipped product to over 25 countries and all 50 states, truly providing a "World of Safety" This statement is more than a slogan. For us, it's a commitment to our customers. It means our customers can look to us for quality and choice. It means we will respect our customers as individuals and treat them in a manner we would like to be treated. And it means we will do our jobs well.

Offices: 1303 Alum Creek Dr, Columbus, Ohio 43209, US

PPESafety SuppliesSafety EquipmentIndustrial Supplyand Personal Protective Equipment
View all jobs at Jendco Safety Supply, Inc.

About Jendco Safety Supply, Inc.

LinkedInVisit site

Founded in 1989 Jendco Safety is a family owned safety and industrial supply company based in Columbus, Ohio.

Industry
Public Safety
Company size
11-50 employees
Founded
1989
Headquarters
Columbus, Ohio
LinkedIn followers
2,801

At Jendco Safety Supply, we believe the key to success for our business is to be different from those offering products similar to our own. In our opinion, success comes from creating and promoting distinguishing factors which show that we are different, we are progressive & we provide a multitude of products and services. As well as being Leaders in our Industry.We provide our customers with an excellent selection of products from top manufacturers in personal protective equipment and industrial supplies. Products, pricing and promotion are important elements of our business. The ultimate success of our company, however, depends on actively fulfilling the distinctive promises of our own Mission Statement: Jendco Safety Supply is committed to being a high performance global distributor offering not only safety products, but value-added services to our customers as well. We are dedicated to providing superior service, technical assistance, and broad product selection to meet the needs of our customers, now and in the future. Our success, as judged by our customers, employees, and manufacturing partners, will be measured by our customer satisfaction, our quality of service, our expanding product line, and our contributions to the communities we serve. This mission statement tells people who we are and what we stand for. It creates a distinguished place for Jendco Safety Supply in the minds of our customers, and sets us apart from our competition. It explains why, at Jendco Safety Supply, "We Provide a World of Safety”, Literally. Jendco has shipped product to over 25 countries and all 50 states, truly providing a "World of Safety" This statement is more than a slogan. For us, it's a commitment to our customers. It means our customers can look to us for quality and choice. It means we will respect our customers as individuals and treat them in a manner we would like to be treated. And it means we will do our jobs well.

Offices: 1303 Alum Creek Dr, Columbus, Ohio 43209, US

PPESafety SuppliesSafety EquipmentIndustrial Supplyand Personal Protective Equipment
View all jobs at Jendco Safety Supply, Inc.

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