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San Pedro Garza García, Nuevo León, Mexico · On-site
Mid level
Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and R…
Skills: Analytical skills, Problem solving, Root cause analysis, Testing, Communication skills
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Coppell, Texas, United States · Remote OK
$137k–$173k/yr
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Dallas, Texas, United States · Remote OK
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Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation
Bengaluru, Karnataka, India · On-site
Mid level
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Full-time
Posted 6d ago
~40 hrs/week
Responsibilities
The Support Engineer will act as a liaison between various internal teams to provide rapid deployment and onboarding support for customers. They are responsible for monitoring SaaS solutions, resolving complex technical issues, and mentoring team members on product knowledge.
Requirements
Candidates must have strong analytical and problem-solving skills with experience in retail domain and order management systems. Proficiency in cloud services like Azure and GCP, database technologies such as Cassandra and MongoDB, and scripting tools like JMeter and Selenium is required.
Full job description
Job Profile - Support Engineer II
Overview
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you´ll do:
Acts as a liaison between Support Services, PMG, Consulting Services across products.
Available on call (on shift basis) for extreme emergencies / critical site down issues.
Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
Ensures quantity and quality content in the knowledge base.
Add value by developing knowledge article as well as working on operational improvements
Escalates issues that may have a negative financial or relationship impact.
Mentors team associates in product knowledge and triage techniques.
Performs customer performance reviews and Health Checks.
Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
Provides functional and/or technical support during a customers product implementation and "go-live" periods.
Understands the business features and functionality to be provided by the product.
Works in a cross-functional capacity to support quality design, development and testing.
Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
Monitors and actions Blue Yonder solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
What we're looking for:
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
Familiarity with retail domain and order management systems is a must
Experience with scripting tools like JMeter and selenium
Experience with Azure and GCP cloud services around deployments and monitoring
Experience with tuning, extracting data from Cassandra and/ Mongo DB
Use of Kafka
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Related keywords
Support EngineerSupply ChainWMS3PLRetailSaaSJMeterSeleniumAzureGCPCassandraMongoDBKafkaRoot cause analysisKnowledge baseOrder management
Blue Yonder provides seamless, friction-free commerce, empowering every organization to fulfill their potential.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Scottsdale, AZ
LinkedIn followers
96,896
Blue Yonder (formerly JDA Software, Inc.) provides seamless, friction-free commerce please go to our updated company page as this page will no longer be active forthcoming.
Follow our brand new LinkedIn account to learn where we are headed next: www.linkedin.com/company/BlueYonder
Offices: JDA Software Group, Inc., 15059 N. Scottsdale Rd, Ste 400, Scottsdale, AZ 85260-3649, US · 20700 Swenson Dr, Waukesha, WI 53186, US · Calzada General Mariano Escobedo 476, Miguel Hidalgo, CDMX 11320, MX · 500 E John Carpenter Fwy, Irving, TX 75062, US
Blue Yonder provides seamless, friction-free commerce, empowering every organization to fulfill their potential.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Scottsdale, AZ
LinkedIn followers
96,896
Blue Yonder (formerly JDA Software, Inc.) provides seamless, friction-free commerce please go to our updated company page as this page will no longer be active forthcoming.
Follow our brand new LinkedIn account to learn where we are headed next: www.linkedin.com/company/BlueYonder
Offices: JDA Software Group, Inc., 15059 N. Scottsdale Rd, Ste 400, Scottsdale, AZ 85260-3649, US · 20700 Swenson Dr, Waukesha, WI 53186, US · Calzada General Mariano Escobedo 476, Miguel Hidalgo, CDMX 11320, MX · 500 E John Carpenter Fwy, Irving, TX 75062, US