Chicago, Illinois, United States · On-site
Location: Chicago, Suburban, IL, United States Job ID: 88958 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across t…
Skills: Operational Budgeting, P&L Management, People Management, Customer Relationship Management, Labor Relations
Irvine, California, United States · On-site
$90k–$113k/yr
Location: Irvine, CA, United States Job ID: 89227 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportati…
Skills: Project Management, Code Compliance, Scheduling, Customer Relationship Management, Regulatory Documentation
Santos, São Paulo, Brazil · On-site
Localização: Santos, São Paulo, Brazil ID da Requisição: 89121 Nós Elevamos... Qualidade de vida urbana Os nossos elevadores, escadas e esteiras rolantes transportam com segurança mais de dois bilhões de pessoas em edifí…
Skills: Quality Inspection, Safety Inspection, Equipment Performance Testing, Mechanical Maintenance, Electrical Maintenance
Naucalpan, México, Mexico · On-site
Localización: Naucalpan de Juárez, Estado de México, Mexico ID de la solicitud: 89231 Elevamos… Calidad de vida urbana Nuestros ascensores, escaleras eléctricas y rampas móviles transportan cada día a más de 2000 millone…
Skills: Preventive Maintenance, Electronics, Electricity, Mechanics, Lubrication
Ebikon, Lucerne, Switzerland · On-site
Über zwei Milliarden Menschen vertrauen täglich auf Schindler. Unsere langjährige Erfahrung und Innovationskraft machen uns zur Nummer eins im Schweizer Aufzugs- und Fahrtreppengeschäft. Als Teil der Schindler Familie ge…
Skills: Adobe InDesign, Adobe Photoshop, Adobe Premiere Pro, Adobe After Effects, Video Production
Dallas, Texas, United States · On-site
Location: Dallas, TX, United States Job ID: 89328 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportati…
Skills: Forklift Operation, Inventory Management, Shipping and Receiving, SAP, Lotus Notes
Madrid, Madrid Community, Spain · On-site
Localización: Madrid Norte, Madrid, España ID de la solicitud: 89310 Elevamos… Calidad de vida urbana Nuestros ascensores, escaleras mecánicas y rampas móviles transportan cada día a más de 2.000 millones de personas de …
Skills: Administration, Customer Advisory, Document Management, Public Administration Procedures, Order Management
Münster, North Rhine-Westphalia, Germany · Hybrid
Standort: Münster/Osnabrück ID: 89282 Haushahn – Wir sind der Aufzugpartner für Industrie, Bau- und Wohnwirtschaft in Deutschland. Mit unserem Ursprung im regionalen Mittelstand vor mehr als 125 Jahren sind wir heute ein…
Skills: Sales Planning, Market Analysis, Quotation and Calculation, Technical Assessment, Negotiation Skills
Münster, North Rhine-Westphalia, Germany · Hybrid
Standort: Münster/Osnabrück ID: 89282 Haushahn – Wir sind der Aufzugpartner für Industrie, Bau- und Wohnwirtschaft in Deutschland. Mit unserem Ursprung im regionalen Mittelstand vor mehr als 125 Jahren sind wir heute ein…
Skills: New Customer Acquisition, Sales Negotiation, Customer Orientation, CRM Management, Complaint Management
Münster, North Rhine-Westphalia, Germany · Hybrid
Standort: Münster/Osnabrück ID: 89281 Haushahn – Wir sind der Aufzugpartner für Industrie, Bau- und Wohnwirtschaft in Deutschland. Mit unserem Ursprung im regionalen Mittelstand vor mehr als 125 Jahren sind wir heute ein…
Skills: Sales, Customer Acquisition, Market Analysis, Negotiation, Technical Sales
Patna, Bihar, India · On-site
Location: Patna, Bihar, India Job ID: 89213 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hub…
Skills: Installation Planning, Commissioning, Project Management, Supervision, Troubleshooting
England, United Kingdom · On-site
Location: East Midlands, England, United Kingdom Job ID: 89296 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across…
Skills: Lift Servicing, Preventative Maintenance, Fault Finding, Diagnostics, Electrical Knowledge
Maha, Madhya Pradesh, India · On-site
Location: Mumbai, Maharashtra, India Job ID: 89239 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportat…
Skills: Modernization Sales, Business Development, Team Management, Sales Strategy, Coaching
Wettswil, Zurich, Switzerland · On-site
Wir sind AS Aufzüge AS Aufzüge ist schweizweiter Partner für die Montage, Modernisierung und den Unterhalt von Aufzügen. Die Vielfältigkeit und Individualisierung unserer Produkte zeichnet uns aus. Sei auch du so einziga…
Skills: Final Inspection, Elevator Installation, Technical Troubleshooting, Coaching, Reading Circuit Diagrams
Berlin, Germany · On-site
Standort: Berlin, Berlin, Deutschland ID: 89283 We Elevate... Lebensqualität Unsere Aufzüge, Fahrtreppen und Fahrsteige transportieren täglich mehr als zwei Milliarden Menschen sicher in Gebäuden und an Verkehrsknotenpun…
Skills: Technical Understanding, Customer Service, Remote Monitoring, Problem Solving, Team Collaboration
Edmonton, Alberta, Canada · On-site
$95k–$115k/yr
Location: Edmonton, Canada Job ID: 86098 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs e…
Skills: Customer Relationship Management, Sales Strategy, People Management, Financial Budgeting, Technical Support
Nuremberg, Bavaria, Germany · Hybrid
Standort: Ober-/Mittelfranken, Bayern, Deutschland ID: 86777 Haushahn – Wir sind der Aufzugpartner für Industrie, Bau- und Wohnwirtschaft in Deutschland. Mit unserem Ursprung im regionalen Mittelstand vor mehr als 125 Ja…
Skills: Sales Planning, Market Analysis, Offer Creation, Calculation, Technical Assessment
Birmingham, Alabama, United States · On-site
Location: Birmingham, AL, United States Job ID: 87434 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transpor…
Skills: Project Management, Financial Acumen, Customer Relationship Management, Budget Planning, Blueprint Reading
Calgary, Alberta, Canada · On-site
Location: Calgary, AB, Canada Job ID: 89261 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hub…
Skills: Project Coordination, Process Management, Customer Interaction, MS Office, Technical Proficiency
Leipzig, Saxony, Germany · Hybrid
Standort: Leipzig, Sachsen, Deutschland ID: 89244 We Elevate... Lebensqualität Unsere Aufzüge, Fahrtreppen und Fahrsteige transportieren täglich mehr als zwei Milliarden Menschen sicher in Gebäuden und an Verkehrsknotenp…
Skills: Sales, Customer Acquisition, Market Analysis, Negotiation, Calculation
Chicago, Illinois, United States • On-site
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Manage the repair, maintenance, and retention of the product portfolio while executing the territory operations business plan to meet financial and customer satisfaction goals. Lead and mentor a team of Field Superintendents and Project Managers to ensure high-quality service delivery and operational efficiency.
Requires a BA/BS in Business, Management, or Engineering with multiple years of experience in the elevator industry or a service-oriented business. Must have proven experience in people management and P&L management for an industrial company.
Location: Chicago, Suburban, IL, United States
Job ID: 88958
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
The Service Operations Manager should provide management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the General Manager - Service to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.
• Execute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives.
• Develop a recommended operational budget in partnership with the General Manager – Service and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.
• Develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.
• Responsible for managing operational budget via appropriate asset management measures and proper billing procedures.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
• Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Responsible for the hire and onboarding of new Service Superintendents and Project Managers.
• Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
• Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.
• Advise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics.
• Ensure all required service operations meetings are effective. Lead meetings where appropriate.
• Provide expert technical knowledge for any project that needs additional oversight or intervention.
• Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment.
• Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.
Education:
• BA/BS Business / Management / Engineering
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience:
• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• People management experience
• P&L management experience for an industrial company.
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
At Schindler, our mission is to keep cities around the world moving.
Founded in 1974, Jardine Schindler Group (JSG) is a Joint Venture between Jardine Matheson in Hong Kong and Schindler Group located Switzerland, who between them bring over 300 years of experience in business management, regional specialization and engineering excellence. Headquartered in Hong Kong, JSG designs, engineers, installs, maintain and modernizes elevators, escalators and moving walkways in Brunei, Cambodia, Hong Kong, Macau, Malaysia, Myanmar, Indonesia, the Philippines, Singapore, Thailand and Vietnam.
Offices: 29 Floor Devon House, Taikoo Place, 979 Kings Road, Quarry Bay, Hong Kong, Hong Kong N/A, HK · 20F, Times Square Building, 246 Sukhumvit Road, Klongtoey, Thailand, Bangkok, Thailand 10110, TH · 8th Floor, President Place 8/F, President Place, Street, Ward Vietnam, 93 Nguyễn Du, Hồ Chí Minh, Vietnam, Ho Chi Minh City, Vietnam 00084, VN · Jalan Puri Lingkar Luar Blok P, RT.1/RW.1, Kembangan Sel., Kembangan, Kota Jakarta Barat, Jakarta 11610, ID · 8/F Bangunan TH Uptown 3, No 3. Jalan SS 21/39, Damansara Uptown, Petaling Jaya, Selangor D Ehsan 47400, MY
At Schindler, our mission is to keep cities around the world moving.
Founded in 1974, Jardine Schindler Group (JSG) is a Joint Venture between Jardine Matheson in Hong Kong and Schindler Group located Switzerland, who between them bring over 300 years of experience in business management, regional specialization and engineering excellence. Headquartered in Hong Kong, JSG designs, engineers, installs, maintain and modernizes elevators, escalators and moving walkways in Brunei, Cambodia, Hong Kong, Macau, Malaysia, Myanmar, Indonesia, the Philippines, Singapore, Thailand and Vietnam.
Offices: 29 Floor Devon House, Taikoo Place, 979 Kings Road, Quarry Bay, Hong Kong, Hong Kong N/A, HK · 20F, Times Square Building, 246 Sukhumvit Road, Klongtoey, Thailand, Bangkok, Thailand 10110, TH · 8th Floor, President Place 8/F, President Place, Street, Ward Vietnam, 93 Nguyễn Du, Hồ Chí Minh, Vietnam, Ho Chi Minh City, Vietnam 00084, VN · Jalan Puri Lingkar Luar Blok P, RT.1/RW.1, Kembangan Sel., Kembangan, Kota Jakarta Barat, Jakarta 11610, ID · 8/F Bangunan TH Uptown 3, No 3. Jalan SS 21/39, Damansara Uptown, Petaling Jaya, Selangor D Ehsan 47400, MY
