Clera home
·Dashboard

Jobs at Island Bargains (Now Hiring) — 1 open

Island Bargains logoIsland Bargains

Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp

Fort Lauderdale, Florida, United States · On-site

Entry level

About the Role We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items…

Skills: Customer outreach, WhatsApp communication, Phone communication, Documentation retrieval, Logistics

Island Bargains logo

Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp

Island Bargains

Fort Lauderdale, Florida, United States • On-site

Apply
Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Paid holidays, PTO
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The specialist will contact customers via phone and WhatsApp to retrieve purchase invoices and documentation for shipments. They will maintain accurate communication logs and coordinate with internal operations teams to ensure timely processing.

Requirements

The ideal candidate has experience in call centers, telemarketing, or customer service and possesses strong communication skills. Proficiency in basic computer systems and a detail-oriented approach to repetitive tasks are required.

Full job description

About the Role

We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.

This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.

Key Responsibilities

  • Contact customers via WhatsApp and phone calls to request purchase invoices for shipments
  • Use tracking numbers to identify shipments and explain documentation requirements clearly
  • Send and receive invoices and receipts through WhatsApp
  • Follow up consistently and professionally until all required documentation is received
  • Maintain accurate notes on communication attempts and document status
  • Coordinate with internal shipping and operations teams to ensure timely processing
  • Provide clear, courteous, and professional customer communication at all times
What This Role Is Not

  • No sales or selling
  • No cold calling for products or services
  • No revenue quotas or commissions
Ideal Candidate Profile

  • Comfortable spending most of the workday communicating via WhatsApp and phone
  • Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
  • Strong written communication skills for WhatsApp messaging
  • Confident, polite, and persistent in customer follow-ups
  • Organized and detail-oriented
  • Able to manage repetitive outreach tasks efficiently
  • Basic computer skills (email, CRM/tracking systems, document handling)
  • Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required
Why Join Us

  • Stable, non-sales communication role
  • Clear daily responsibilities and expectations
  • Work with customers across multiple Caribbean countries
  • Structured processes and training provided
  • Supportive team environment
Compensation & Benefits

  • Competitive pay based on experience
  • [Paid holidays and PTO]
How to Apply

Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.

Related keywords

Customer InvoiceDocumentation RetrievalFreight ForwarderShipperWhatsAppTelemarketingCall CenterCustomer OutreachLogisticsShippingTracking NumbersCRMData EntryCommunicationFollow-up

About Island Bargains

LinkedInVisit site
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
11-50 employees
Founded
2009
LinkedIn followers
75

Island Bargains is for the People! Our mission began with the purpose of providing customers with low cost online grocery shopping & all inclusive shipping for the Caribbean. However, our customers needed more and we decided to fulfill their needs. We now provide all inclusive low cost Third Party Logistics, shipping, freight forwarding & clearing services via boat and air to the Caribbean & South America weekly. We also provide shipping containers, container purchasing & fulfillment services internationally. For your convenience we have warehouse space, & warehousing services along with low cost online groceries & household goods available for sale online at www.islandbargains.com. Don't forget we do Personal Shopping too! NVOCC licensed and bonded. We have a 20,000 sq. ft. clean, safe, secure and fully staffed warehouse located in Fort Lauderdale, FL-our main location. We also provide agents located on the islands for local customer attention with the highest standard of service while providing timely and safe shipment of their cargo. For more information visit us at: www.islandbargains.com. Contact us at: 954-381-6229 or [email protected]. Specialties: LOW COST SHIPPING ALL INCLUSIVE SHIPPING THIRD PARTY LOGISTICS FREIGHT FORWARDING CLEARING SERVICES FULFILLMENT SERVICES CONTAINER SERVICES WAREHOUSING SERVICES & SPACE LOW COST ONLINE GROCERY & HOUSEHOLD GOODS SHOPPING PERSONAL SHOPPING SERVICES BOAT SHIPPING AIR SHIPPING WEEKLY SHIPPING VEHICLE/ MOTORCYCLE/ BOAT SHIPPING We are a great team and can handle all you cargo needs. No job is too big or too small!

Low Cost All Inclusive 3PL- Third Party Logistics & ShippingFulfillment ServicesClearingWarehouse ServicesWarehouse ServicesFreight ForwardingNVOCC Licenced & BondedContainer ServicesPersonal ShoppingGrocery Online Shopping
View all jobs at Island Bargains

About Island Bargains

LinkedInVisit site
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
11-50 employees
Founded
2009
LinkedIn followers
75

Island Bargains is for the People! Our mission began with the purpose of providing customers with low cost online grocery shopping & all inclusive shipping for the Caribbean. However, our customers needed more and we decided to fulfill their needs. We now provide all inclusive low cost Third Party Logistics, shipping, freight forwarding & clearing services via boat and air to the Caribbean & South America weekly. We also provide shipping containers, container purchasing & fulfillment services internationally. For your convenience we have warehouse space, & warehousing services along with low cost online groceries & household goods available for sale online at www.islandbargains.com. Don't forget we do Personal Shopping too! NVOCC licensed and bonded. We have a 20,000 sq. ft. clean, safe, secure and fully staffed warehouse located in Fort Lauderdale, FL-our main location. We also provide agents located on the islands for local customer attention with the highest standard of service while providing timely and safe shipment of their cargo. For more information visit us at: www.islandbargains.com. Contact us at: 954-381-6229 or [email protected]. Specialties: LOW COST SHIPPING ALL INCLUSIVE SHIPPING THIRD PARTY LOGISTICS FREIGHT FORWARDING CLEARING SERVICES FULFILLMENT SERVICES CONTAINER SERVICES WAREHOUSING SERVICES & SPACE LOW COST ONLINE GROCERY & HOUSEHOLD GOODS SHOPPING PERSONAL SHOPPING SERVICES BOAT SHIPPING AIR SHIPPING WEEKLY SHIPPING VEHICLE/ MOTORCYCLE/ BOAT SHIPPING We are a great team and can handle all you cargo needs. No job is too big or too small!

Low Cost All Inclusive 3PL- Third Party Logistics & ShippingFulfillment ServicesClearingWarehouse ServicesWarehouse ServicesFreight ForwardingNVOCC Licenced & BondedContainer ServicesPersonal ShoppingGrocery Online Shopping
View all jobs at Island Bargains

Similar companies hiring

DSV - Global Transport and Logistics (1616)A.P. Moller - Maersk (1488)Ryder System, Inc. (1461)Penske Truck Leasing (1342)CMA CGM (1056)Footprint Solutions (704)DHL (692)SpartanNash (591)DHL Global Forwarding (580)Capstone Logistics, LLC (516)Brink’s Inc (492)Ryder Supply Chain Solutions (476)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Case Studies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Case Studies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty