Support Team Operator - Part-Time The Support Team Operator II will report to a manager or shift supervisor and provide a basic level of customer support to potential recruits interested in joining the U.S. NAVY. Respons…
Skills: Customer service, Communication, Typing, Multitasking, Data entry
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
associate degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Support Team Operator will interact with potential U.S. Navy recruits to answer questions, determine eligibility, and manage lead follow-ups. They are also responsible for administrative tasks, maintaining portal records, and adhering to recruitment regulations.
Requirements
Candidates must possess strong verbal and written communication skills, the ability to type 40 wpm, and a patient demeanor. An associate degree is preferred, and the role requires the ability to obtain a government security clearance and U.S. citizenship.
Full job description
Support Team Operator - Part-Time
The Support Team Operator II will report to a manager or shift supervisor and provide a basic level of customer support to potential recruits interested in joining the U.S. NAVY.
Responsibilities
Interact with potential recruits to answer any questions they may have about the U.S. NAVY and work to prequalify these individuals
Communicate with Applicants by providing customer service to them in accordance with enlistment standards
Determine enlistment eligibility according to NAVY enlistment criteria
Make and receive phone calls with the intent of promoting or selling company products and/or services
Respond to client Leads in a timely manner in order to increase the number of Leads turned into Applicants, while decreasing the amount of time spent by field representatives working Leads
Learn a thorough knowledge of recruiting regulations and related resource materials, while being able to explain them in simple terms
Work well under immediate supervision and follow processes and protocol as outlined
Promptly complete all projects and administrative tasks as assigned
Communicate effectively and maintain the flow of information while keeping supervisors informed of any issues that may occur
Accomplish other duties as assigned by management
Gain functioning knowledge of the portal software used to process applications
Work effectively with other team members tomaintainpositive morale and a sense of teamwork
Learn and abide by the operating policies and procedures of iostudio
Represent iostudio in a professional manner with all client leadership,vendors and staff
Complete and submit daily time reports
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Qualifications
Ability to multitask with multiple communication tools in order to provide an exceptional level of customer service
Patient and pleasant demeanor is required, as the main goal of this position is to provide positive communication to potential Applicants
Familiarity with a variety of the recruitment field’s concepts, practices and procedures is a plus
Ability to type 40 wpm
Professional verbal and written communication skills a MUST; a clear speaking voice isrequired
Honorable military experience is a plus
If position is under government contract:
Ability to qualify for a government security clearance, as required by government contract
Citizen of the United States of America, as required by government contract
Education and Experience
Associate degree a plus; may be substituted based on experience
Supervisory or specialty experience within a Call Center environment preferred
An award-winning marketing agency based in Nashville, TN, serving businesses who drive positive change in the World.
Industry
Advertising Services
Company size
51-200 employees
Founded
1997
Headquarters
Nashville, Tennessee
LinkedIn followers
2,517
iostudio is an award-winning marketing communications agency in Nashville, TN that combines tech and creativity to capture, convert and create positive change
Offices: 1909 21st Ave. S, Nashville, Tennessee 37212, US
advertisinginteractivevideo productionphotographysocial mediapublicationscontent developmentanalyticsemail marketingcontact center
An award-winning marketing agency based in Nashville, TN, serving businesses who drive positive change in the World.
Industry
Advertising Services
Company size
51-200 employees
Founded
1997
Headquarters
Nashville, Tennessee
LinkedIn followers
2,517
iostudio is an award-winning marketing communications agency in Nashville, TN that combines tech and creativity to capture, convert and create positive change
Offices: 1909 21st Ave. S, Nashville, Tennessee 37212, US
advertisinginteractivevideo productionphotographysocial mediapublicationscontent developmentanalyticsemail marketingcontact center
