San Francisco, California, United States · Hybrid
$110k–$130k/yr
About InstaLILY InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a…
Skills: Customer success, Strategic account management, Consulting, Growth operations, Data analysis
San Francisco, California, United States • Hybrid
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You will coach Growth Analysts to deliver pilot programs and manage enterprise customer relationships post-pilot. Additionally, you will translate customer feedback into product improvements and drive strategic account health.
Candidates should have 3-5 years of experience in customer success, consulting, or operations with strong analytical and communication skills. You must be comfortable operating in ambiguous environments and possess a deep curiosity for AI-driven operational transformation.
InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a business works, builds the software it needs, and goes live in days. It does not leave when the work ships; it stays and keeps the software working as the business changes. Lily runs wherever the work happens, in the cloud, on-premise, or at the edge, through InstaLILY's Small Data Center, built with NVIDIA technology. Founded in 2023 by Amit Shah and Sumantro Das, InstaLILY has raised nearly $100 million from Energize Capital, Insight Partners, and Home Depot Ventures. Headquartered in New York, with offices in San Francisco, London, and Toronto, InstaLILY serves leading companies across construction, industrial distribution, logistics, healthcare, and other operationally intensive industries. Learn more at https://instalily.ai/.
Revenue grew 5x over the past year, and Lily has driven over $200M in new annual sales for a single customer. We serve some of the largest operators in our industries, including SRS Distribution (part of The Home Depot family), United Rentals, and Henry Schein, and we work closely with the Google DeepMind and NVIDIA ecosystems.
We work in small teams with real ownership: clear problems, direct access to the customers whose work you're changing, and room to ship. Your code runs in live production systems inside billion-dollar operations, so you see your impact directly. People who do well here want that proximity to the work. We're growing fast, and the people who join now shape what this company becomes. Everything runs on three principles: Customers, Culture, and Code.
You'll coach and develop our Growth Analysts, who own zero-to-one pilot delivery, while working alongside Strategic AI Partners on post-pilot enterprise engagement.
You'll report to a VP of Customer Success.
To ensure a focused, high-quality hiring experience, we kindly ask candidates to limit their applications to 3 open requisitions at any given time. Applying strategically to roles that best align with your skills and career goals gives you the highest chance of standing out. Have you interviewed with us in the past 12 months? We encourage you to reach out directly to your previous interviewer rather than submitting a new application.
InstaLILY is committed to providing an inclusive and barrier-free recruitment process. If you require an accommodation, please let us know, and we will work with you to meet your needs.
AI workers powered by your company’s own AI brain
Humans + InstaLILY = Superhuman Teams. AI teammates for complex sales, parts, and service workflows. Doing real work that demands judgment and domain expertise. InstaBrain™ is the intelligence layer: small, specialized language models that understand your parts, jobs, pricing rules, and workflows. InstaWorkers™ are the execution layer: AI teammates that use that intelligence to complete sales, service, and operations work directly inside your ERP, CRM, and service systems. Together, they form the AI-native infrastructure powering companies that move parts and run jobs.
Offices: 455 Broadway, 5th Floor, New York, NY 10012, US
AI workers powered by your company’s own AI brain
Humans + InstaLILY = Superhuman Teams. AI teammates for complex sales, parts, and service workflows. Doing real work that demands judgment and domain expertise. InstaBrain™ is the intelligence layer: small, specialized language models that understand your parts, jobs, pricing rules, and workflows. InstaWorkers™ are the execution layer: AI teammates that use that intelligence to complete sales, service, and operations work directly inside your ERP, CRM, and service systems. Together, they form the AI-native infrastructure powering companies that move parts and run jobs.
Offices: 455 Broadway, 5th Floor, New York, NY 10012, US