Barcelona, Catalonia, Spain · Hybrid
What would you do? Own the post-implementation relationship with Enterprise customers across the Italian market. Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform. L…
Skills: Customer Success, Enterprise Account Management, Strategic Account Management, Executive Stakeholder Management, Customer Adoption
Bogota, RAP (Especial) Central, Colombia · Hybrid
What would you do? Lead the technical vision, architecture, and execution of our Internal Tools platform. Design, build, and maintain scalable solutions using Angular, TypeScript, and Node.js. Act as the technical bridge…
Skills: Angular, TypeScript, Node.js, Software Architecture, Technical Leadership
Bogota, RAP (Especial) Central, Colombia · Hybrid
What would you do? Partner closely with our CEO, CFO, and Finance leadership to support high-impact strategic initiatives. Build and maintain financial models to support planning, forecasting, and business decision-makin…
Skills: Financial Modeling, Strategic Finance, FP&A, Corporate Finance, Corporate Development
Barcelona, Catalonia, Spain · Hybrid
A 360° role where you'll combine HR operations, recruitment, and day-to-day office management at our Barcelona office. Your mission You will be the go-to HR person at our Barcelona office: someone resourceful, approachab…
Skills: End-to-end Recruitment, Spanish Labor Law, Onboarding, Office Management, Employment Contracts
Bogota, RAP (Especial) Central, Colombia · Hybrid
Your mission You will be the strategic HR partner for key business units, aligning the people agenda with organizational goals. At the same time, you will lead cross-functional special projects with company-wide impact, …
Skills: Strategic HR Partnership, Organizational Design, Change Management, Performance Management, People Analytics
Bogota, RAP (Especial) Central, Colombia · Hybrid
¿Qué harás? Serás responsable de asegurar que la operación del equipo de soporte funcione de manera eficiente, liderando y gestionando al equipo de latam. Coordinarás y darás seguimiento a las actividades clave del equip…
Skills: Technical Support Management, People Management, SQL, APIs, Postman
Barcelona, Catalonia, Spain · Hybrid
What this is all about We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market …
Skills: Data Analysis, Excel, Communication Skills, Organizational Skills, English Proficiency
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Manage post-implementation relationships with Enterprise customers in the Italian market to maximize platform value. Drive adoption, retention, and growth through strategic business reviews and collaboration with internal product and sales teams.
Requires 4+ years of experience in Customer Success, SaaS, or Consulting with a proven track record of managing C-level stakeholders. Fluency in Italian and professional proficiency in English are mandatory.
Own the post-implementation relationship with Enterprise customers across the Italian market.
Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.
Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.
Drive customer adoption, retention, and long-term growth.
Identify upselling and cross-selling opportunities while ensuring customer success.
Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.
Advocate for customer needs internally and influence product improvements.
Build strong executive relationships with C-Level leaders across major retail organizations.
4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS.
Experience managing Enterprise or Strategic Accounts.
Proven experience working with executive stakeholders (Director, VP, C-Level).
Experience driving customer adoption, retention, and business growth.
Strong understanding of SaaS business models and customer lifecycle management.
Experience working cross-functionally with Product, Sales, and Operations teams.
Native or fluent Italian, professional English (C1+) and Spanish is a plus.
🚀 Your SuperPowers
Outstanding communication and relationship-building skills.
Strategic mindset with strong business acumen.
Customer-first mentality with a consultative approach.
Ability to influence stakeholders at different organizational levels.
Analytical thinking and problem-solving skills.
Proactive, autonomous, and comfortable in a fast-paced environment.
Passion for technology, innovation, and retail transformation.
Ability to prioritize, execute, and create impact in ambiguous environments.
🌎 Hybrid Work: Work together as a team.
👩🏿💻 Flexible hours: We trust your work and skills.
🏖️ Additional days off to vacations.
🎂 Half day off on your birthday.
📚 Access to Educational Budget.
💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
🏥Health insurance: Get the attention and care that you deserve. Available in some countries.
E-commerce and logistics solutions for profitable digital operations. Global presence in over 30 countries. 🌎
We offer the best technology for retailers to thrive in their eCommerce Operations - from storefront to delivery. Our suite of eCommerce, Fulfillment & Delivery software solutions empowers supermarkets, pharmacies and other retailers to increase online sales volume, optimize operational efficiency, deliver on time and retain clients. Trusted by +100 retailers in +30 countries.
Offices: 655 Montgomery St, San Francisco, California 94111, US · Bogota, Bogota 110111, CO · Cuidad de México, MX · Lisboa, PT · São Paulo, BR
E-commerce and logistics solutions for profitable digital operations. Global presence in over 30 countries. 🌎
We offer the best technology for retailers to thrive in their eCommerce Operations - from storefront to delivery. Our suite of eCommerce, Fulfillment & Delivery software solutions empowers supermarkets, pharmacies and other retailers to increase online sales volume, optimize operational efficiency, deliver on time and retain clients. Trusted by +100 retailers in +30 countries.
Offices: 655 Montgomery St, San Francisco, California 94111, US · Bogota, Bogota 110111, CO · Cuidad de México, MX · Lisboa, PT · São Paulo, BR
