Operations Lead, Strategic Growth Initiatives
Department: Strategy
Employment Type: Permanent - Full Time
Location: Remote USA - In Tandem
Compensation: $150,000 - $170,000 / year
Description
At
In Tandem, we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods.
We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments.
If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter.
As an Operations Lead, Strategic Growth Initiatives, you will be a strategic operator who brings structure to ambiguity, aligns cross-functional teams, and moves high-priority growth initiatives from idea to execution. Reporting to the VP of Operations, you will work across Product, Go-To-Market, Operations, Partnerships, Finance, Legal, and leadership to strengthen how In Tandem executes. You will move fluidly between strategy and hands-on implementation, using AI as a practical tool to increase speed, quality, and operating leverage.
What you will accomplish:
- Run a tight executive operating cadence, including weekly leadership meetings, monthly business reviews, board preparation, leadership offsites, and the metrics and narratives that anchor decision-making.
- Turn company goals into clear operating frameworks such as OKRs and KPIs, surface risks early, and drive follow-through on decisions and commitments.
- Evaluate and execute partnership and business development opportunities through market mapping, research, opportunity sizing, diligence, outreach preparation, testing, and execution planning.
- Lead high-priority, cross-functional special projects that matter to company growth, from strategic analyses and process redesigns to product launches, commercial experiments, and new-market opportunities.
- Use AI tools daily to accelerate research, synthesis, planning, documentation, communication, and workflow design; build lightweight AI-enabled workflows, prompts, templates, and internal tools that help teams move faster.
- Create repeatable playbooks, dashboards, launch plans, operating metrics, and other systems that improve clarity, accountability, speed, and measurement as the company grows.
Who you are:
- A high-ownership operator who is energized by ambiguity and can create structure without waiting for perfectly defined responsibilities.
- A structured, analytical problem-solver with strong business judgment who can move from sizing an opportunity to making sure the right follow-ups actually happen.
- A trusted cross-functional partner who builds credibility across Product, GTM, Operations, Finance, Legal, Partnerships, and leadership.
- Action-oriented and comfortable getting into the details; you care as much about implementation and outcomes as you do about the quality of the strategy.
- Curious and pragmatic about AI, with a habit of actively using new tools to improve your own work and the way teams operate.
What you bring:
- 4+ years of experience across strategy, operations, product operations, business operations, growth, partnerships, consulting, investing, banking, or a similarly high-ownership environment.
- Ideally, a mix of strategy training and meaningful operating experience inside a company—for example, consulting or investing followed by 1–2 years in an operations, growth, product, partnerships, or business role.
- Experience in SaaS, consumer technology, marketplaces, healthcare technology, fintech, or another technology-enabled business.
- Proven ability to lead cross-functional initiatives in fast-moving environments while managing multiple workstreams, stakeholders, and deadlines.
- Experience supporting product launches, GTM initiatives, strategic partnerships, commercial experiments, or growth projects.
- High comfort with AI tools and genuine curiosity about how AI can improve business operations, productivity, and decision-making.
- Nice to have: experience working closely with Product and Engineering; partnerships, BD, channel strategy, or ecosystem development; automation/workflow platforms such as Claude, Notion AI, Airtable, or Zapier; and building dashboards, operating metrics, launch plans, internal playbooks, or executive reporting.
What we're not looking for:
- Someone who has only advised from the outside and has not owned execution inside a company.
- Someone who is purely a project manager without strong strategic, analytical, or commercial judgment.
- Someone who is interested in AI only conceptually, but does not actively use AI tools in their own work.
- Someone who needs highly defined responsibilities and struggles with ambiguity.
- Someone who produces strategy documents but does not enjoy driving implementation.
Why Join?
We’re redefining family technology.
In Tandem brings together a growing portfolio of trusted tools that support families, and the professionals who guide them, through the moments that matter most. We bring clarity to chaos and stability to daily family life, helping parents feel less stressed so kids can have healthier childhoods.
Scale meets startup energy.
With more than 20 years of impact and a strong market presence, we’re entering a bold new chapter of growth. We have the foundation, the momentum, and the ambition to go further: expanding our reach, deepening our impact, and elevating the tools families and professionals rely on every day.
Purpose-driven. Performance-focused. People-first.
Our culture is rooted in accountability, curiosity, and collaboration. We value diverse perspectives, thoughtful problem-solving, and teammates who care deeply about building something that matters.
How We Support You:
- Medical: In Tandem pays 100% of the premium for employees AND 99% for all additional family members
- 401k: Up to a 4% match with immediate vesting
- Paid leave for all new parents
- Learning & Development stipend for employees
- Paid Time Off: 11 Holidays + Winter Break (3 Days) + Volunteer Time Off (1 Day) + Floating Holiday (1 Day)
- Personal Time Off: 15 days for 0-1 years of employment + 20 days for 1-3 years of employment
- Supportive and flexible working environment – work from anywhere!
Come As You Are!
In Tandem provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
