Winchester, England, United Kingdom · Remote OK
With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest fil…
Skills: Technical support, Preventative maintenance, Troubleshooting, Digital projection systems, Audio systems
Los Angeles, California, United States · On-site
$65k–$93k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Workplace operations, Facilities management, Office management, Customer service, Emergency preparedness
Mississauga, Ontario, Canada · On-site
$50k–$62k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Inventory management, Warehouse operations, Logistics, Supply chain, SAP
Mississauga, Ontario, Canada · On-site
$57k–$72k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Procurement, Supply Chain Management, MRP/ERP, SAP, Negotiation
Mississauga, Ontario, Canada · On-site
$88k–$110k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Supply chain engineering, Systems architecture, Digital transformation, Process automation, AI orchestration
Mississauga, Ontario, Canada · On-site
$50k–$62k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Accounts Payable, SAP, Concur, Invoice Processing, Expense Reporting
Mississauga, Ontario, Canada · On-site
$57k–$72k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Financial Analysis, Corporate Accounting, Revenue Recognition, Financial Reporting, Box Office Reporting
Mississauga, Ontario, Canada · On-site
$43k–$54k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Business Operations, Sales Operations, Financial Modeling, Revenue Forecasting, CRM Management
Mississauga, Ontario, Canada · On-site
$66k–$83k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Financial Planning & Analysis, Budgeting, Forecasting, Financial Modeling, Variance Analysis
Mississauga, Ontario, Canada · On-site
$101k–$126k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Technical Program Management, Cross-functional Leadership, Hardware-Software Integration, Lifecycle Management, Roadmap Planning
Los Angeles, California, United States · On-site
$65k–$93k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Full-cycle Recruitment, Sourcing Strategies, Candidate Relationship Management, Stakeholder Management, Competency-based Interviewing
Los Angeles, California, United States · On-site
$20/hr–$28/hr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Calendar Management, Executive Support, Project Coordination, Travel Coordination, Expense Reporting
Shanghai, Shanghai, China · On-site
With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest fil…
Skills: Accounts Receivable, SAP, Golden Tax System, Contract Interpretation, PRC Tax Regulations
Mississauga, Ontario, Canada · On-site
$76k–$95k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Financial Reporting, Consolidations, Technical Accounting, U.S. GAAP, SEC Reporting
Mississauga, Ontario, Canada · On-site
$66k–$83k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Financial Reporting, Consolidations, Technical Accounting, U.S. GAAP, SEC Reporting
Mississauga, Ontario, Canada · On-site
$84k–$105k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Optoelectronics, Optical Engineering, Color Science, Systems Engineering, Root Cause Analysis
Tokyo, Japan · On-site
With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest fil…
Skills: Office Administration, Accounting, Finance, Payroll Administration, Human Resources
Minneapolis, Minnesota, United States · Remote OK
$65k–$93k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Technical Troubleshooting, Electrical Systems, Audio Testing, Reading Electrical Schematics, Electronics Repair
Los Angeles, California, United States · On-site
$65k–$93k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Digital Projection, Audio Systems, Electronics Troubleshooting, Electrical Schematics, Network Troubleshooting
Mississauga, Ontario, Canada · On-site
$66k–$83k/yr
Be Part of the IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-insp…
Skills: Operations Coordination, Technology Deployment, Installation Management, Resource Planning, Budgeting
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The Technical Services Specialist is responsible for performing preventative maintenance, repairs, and upgrades on IMAX digital projection and audio systems. They must ensure theatre uptime through rapid issue resolution and provide exceptional customer support across the UK and Europe.
Candidates must possess a diploma or degree in Engineering, Electronics, or Computer Technology, along with relevant field service experience. Strong technical knowledge of electrical systems, networking, and diagnostic equipment is required, as well as the ability to travel extensively.
With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest filmmakers and creators — giving them the tools to realize their visions to the fullest.
As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation.
Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary.
IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.
The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical issues, and supporting customers in a fast-paced, mission-critical environment where every show matters. This position requires extensive travel, technical expertise, and a strong commitment to customer service and operational excellence.
Responsibilities
Technical Service & Support
Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment
Plan, schedule, and execute service visits, including hardware and software installations
Diagnose and resolve equipment failures to minimize downtime and reduce lost shows
Respond to customer alerts, emails, and phone calls within established service level expectations
Support emergency service dispatches and recover systems to normal operation as quickly as possible
Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations
Reporting & Operational Excellence
Prepare detailed service reports following customer visits
Maintain accurate service records and complete reporting through CRM systems and internal databases
Track replacement parts and ensure compliance with warranty return requirements
Maintain accurate theatre information and technical records
Support continuous improvement by identifying opportunities to enhance service quality and operational efficiency
Qualifications
Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience
Experience in electronics, computer repair, field service, or technical support environments
Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment
Ability to read and interpret electrical schematics and technical documentation
Experience handling and installing electronic components using proper anti-static procedures
Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
Strong troubleshooting, analytical, and problem-solving skills
Excellent customer service, interpersonal, and communication skills
Experience with Microsoft Office Suite, Outlook, and common PC hardware and software
Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications
Working knowledge of FTP protocols, Telnet, and related utilities
Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe
Nice to Haves
Experience supporting commercial cinema, audiovisual, or projection systems
Background in field service, help desk, repair bench, or network support
Experience with Windows operating systems, networking, and troubleshooting
Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure
Working Conditions
Home-based role located in the UK
Service work is frequently performed outside normal business hours
Extensive travel (up to 75%) throughout the UK and Europe, including occasional short-notice travel
Ability to work evenings, weekends, and holidays as business needs require
Ability to lift up to 50 lbs. and work at heights as required
At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.
For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.
IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
The World's Most Innovative Movie-Going Experience
IMAX (NYSE: IMAX) is a global leader in entertainment technology, delivering immersive cinematic experiences through proprietary software, architecture, and projection systems. Filmmakers, studios, and artists worldwide use IMAX to connect with audiences at scale, making its network one of the most powerful platforms for blockbuster events and entertainment.
Offices: 2525 Speakman Drive, Mississauga, Ontario L5K 1B1, CA · 12582 West Millennium Drive, Los Angeles, CA 90094, US · 902 Broadway, 20th floor, New York City, NY 10010, US · 7F, Verdant Place, No.128 West Nanjing Rd., Hangpu District, Shanghai 200003, CN · 7 Stratford Place, London, UK W1C1AY, GB
The World's Most Innovative Movie-Going Experience
IMAX (NYSE: IMAX) is a global leader in entertainment technology, delivering immersive cinematic experiences through proprietary software, architecture, and projection systems. Filmmakers, studios, and artists worldwide use IMAX to connect with audiences at scale, making its network one of the most powerful platforms for blockbuster events and entertainment.
Offices: 2525 Speakman Drive, Mississauga, Ontario L5K 1B1, CA · 12582 West Millennium Drive, Los Angeles, CA 90094, US · 902 Broadway, 20th floor, New York City, NY 10010, US · 7F, Verdant Place, No.128 West Nanjing Rd., Hangpu District, Shanghai 200003, CN · 7 Stratford Place, London, UK W1C1AY, GB
