Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled a…
Skills: Customer Service, Biometric Data Capture, Fingerprinting, Microsoft Office Suite, Identity Verification
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Master Data Governance, ERP Master Data Management, Data Quality Management, Data Migration, Stakeholder Management
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled a…
Skills: Technical Support, Salesforce, Microsoft Office, Troubleshooting, Customer Service
Uwchlan Township, Pennsylvania, United States · On-site
Senior$13M raised
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Supplier Quality Assurance, Quality Auditing, Root Cause Analysis, Statistical Data Analysis, ISO 9001
Uwchlan Township, Pennsylvania, United States · On-site
Senior$13M raised
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Quality Assurance, Data Analysis, Statistical Evidence, Problem Solving, P-FMEA
Uwchlan Township, Pennsylvania, United States · On-site
Senior$13M raised
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Quality Assurance, Data Analysis, Statistical Evidence, Problem Solving, P-FMEA
Uwchlan Township, Pennsylvania, United States · On-site
Mid level$13M raised
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Process Development, Root Cause Analysis, Manufacturing Engineering, Project Management, Quality Assurance
- Purpose This role develops the core technical platform, capabilities, and services that efficiently support business processes and data while optimizing cost in close collaboration with the solution or software archite…
Skills: IT Architecture, Infrastructure Design, Cost Estimation, Technical Leadership, System Integration
- Purpose This role is required to design, implement, integrate, develop and deliver sub-system or interfaces during development life cycle for large-scale, real time applications. You'll build end-to-end solutions from …
Skills: Java, Hibernate, Spring Framework, Angular, React
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: IT Infrastructure Deployment, Hardware Configuration, OS Installation, Virtualization, System Acceptance Testing
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Dynamics 365 F&O, AX 2009, X++, Azure, Visual Studio
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Production Management, Lean Methodology, Health and Safety, Inventory Management, Quality Control
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Overview IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled a…
Skills: Customer Service, Biometric Data Capture, Fingerprinting, Microsoft Office Suite, Identity Verification
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Java, Spring Boot, REST APIs, PostgreSQL, Git
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Business Development, New Logo Acquisition, Stakeholder Management, RFP Management, Commercial Structuring
At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. Internal mobility is a great way for you to energize your career a…
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$17/hr–$24/hr
Full-time
high school
Benefits
Posted 34d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
The Enrollment Agent is responsible for capturing high-quality biometric data, including fingerprints and photographs, while providing superior customer service. They also perform administrative duties, equipment maintenance, and ensure the security and confidentiality of applicant documents.
Requirements
Candidates must be US citizens at least 18 years old with a high school diploma and at least one year of applicable experience. Proficiency in Microsoft Office is required, and the ability to pass extensive background screenings is mandatory.
Full job description
Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
Perform Enrollment Center Sustainment responsibilities on a daily basis
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
Represent the company and the programs that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities as necessary
Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
Occasional overnight travel as required. Should not exceed 25% of the time.
Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications
Must be a US citizen
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials is a plus
Previous sales experience preferred
Evening and weekend work may be required
Must be at least 18 years old
Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
The US base hourly range for this position is $17.75- $24.13/hr + benefits. While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location.
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
Offices: 2 place Samuel Champlain, Courbevoie, Ile de France 92400, FR · 11911 Freedom Dr, Reston, Virginia 20190, US · Plot No 1-A, Sec 73, Noida, Uttar Pradesh, India 201305, IN · 21 Media Circle, #06-08 Infinite Studios, SINGAPORE, Singapore 138562 , SG
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.
IST is a division of IDEMIA Group.
IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe.
Follow them here: https://www.linkedin.com/company/idemia-public-security/
Offices: 2 place Samuel Champlain, Courbevoie, Ile de France 92400, FR · 11911 Freedom Dr, Reston, Virginia 20190, US · Plot No 1-A, Sec 73, Noida, Uttar Pradesh, India 201305, IN · 21 Media Circle, #06-08 Infinite Studios, SINGAPORE, Singapore 138562 , SG