Timișoara, Romania · Hybrid
Customer Success Manager (Commercial) – High-Touch OnboardingAbout the Role: This is not a support role. This is a commercial Customer Success role. Your job isn't simply to make customers happy, it's to help them achiev…
Skills: Customer Success, Onboarding, Account Management, Commercial Strategy, ROI Analysis
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Lead high-touch onboarding and build adoption plans to ensure customers achieve rapid value. Drive revenue growth by identifying expansion opportunities and managing renewals and commercial conversations.
Requires 3+ years of experience in Customer Success or Account Management, preferably within the SaaS industry. Must be proficient with CRM and analytics tools and comfortable discussing business outcomes and ROI.
This is not a support role. This is a commercial Customer Success role. Your job isn't simply to make customers happy, it's to help them achieve results, expand their investment, and maximize lifetime value.
You'll own a portfolio of strategic customers with clear targets around activation, retention, expansion revenue, and customer satisfaction. We operate with high standards, high ownership, and high autonomy. We don't micromanage, but we expect people who can own outcomes.
Lead high-touch onboarding end-to-end, building adoption plans that get customers to value fast.
Own customer growth by identifying expansion opportunities, leading commercial conversations, and confidently closing additional products, services, or upgrades.
Build trusted-advisor relationships that survive tough conversations and pricing discussions.
Monitor adoption metrics and flag risk before it becomes churn. Every account is revenue on the line.
Work cross-functionally to remove blockers, and push until they're actually removed.
3+ years in Customer Success, Onboarding, or Account Management. SaaS strongly preferred.
Comfortable discussing business outcomes, ROI, and commercial strategy, not just product functionality.
Someone customers say yes to. You know how to handle objections and guide people toward a decision they feel good about.
You measure yourself in outcomes, not activity. Renewals kept, accounts grown, targets hit.
Experience with CRM and analytics tools (HubSpot, Intercom, Power BI or similar).
Experience in marketing analytics, ad tracking, or attribution tools.
A track record of turning customers into advocates and referrals.
Competitive salary with performance incentives tied directly to the results you drive.
Flexible work options.
Real growth. We promote people who deliver, fast.
Ad Tracking & AI Optimization Software for 3000+ Global Businesses with $3.5B Ad Spendings. Start Today at www.hyros.com
"Hyros promises to track and sync conversions across all of your marketing channels, and to accurately credit each touchpoint in the customer journey, all without using cookies or other third-party tracking." - Fast Company, August 2022 Welcome to the world of data-driven Digital Attribution And AI Optimization for Ads called #Hyros. We are the #1 data-driven AI ad-tracking solution with one goal - to make it simple for digital businesses to collect true sales data for profitable decisions. Founded by Alex Becker, an ad tracking and crypto gaming/NFTs expert, Hyros solution was built based on personal experience. For years Alex struggled to scale up his business online without an appropriate marketing tracking system. Becoming sick of blind guesses, Alex and his team built Hyros to make better marketing decisions and boost profitability in the digital space backed by digital attribution and AI ad solution. All we need to start is a 5-min intro call to start using our DEMO in 3 simple steps: 1. Hyros plugs your ads into our system 2. We track your performance and use data to improve decisions 3. You see higher ad ROI under 90 days Since 2019 Hyros team of digital experts have brought Ad and AI excellence to over 3000 international businesses with the mission to make any digital decisions easy for online businesses to scale up and make profitable decisions based on the data: "In just 6 months allowed us to scale our ad spend by 43% for Business Mastery and over 100% for Unleash The Power Within." - Tony Robbins Ad Team "Has made such a huge difference in the GC camp. Has Helped us really see what’s really going on." - Grant Cardone Ad Team 🌍 We will pick your ideal packages based on the business type and we offer you to start a FREE demo at www.hyros.com or by contacting us at [email protected] 🔍 You can learn from our past clients at our 4.8-star Trustpilot or at our customer Facebook group Just see the truth through data and operate upon it!
Offices: 13359 N Highway 183, Ste 406 # 2008, Austin, TX 78750, US
Ad Tracking & AI Optimization Software for 3000+ Global Businesses with $3.5B Ad Spendings. Start Today at www.hyros.com
"Hyros promises to track and sync conversions across all of your marketing channels, and to accurately credit each touchpoint in the customer journey, all without using cookies or other third-party tracking." - Fast Company, August 2022 Welcome to the world of data-driven Digital Attribution And AI Optimization for Ads called #Hyros. We are the #1 data-driven AI ad-tracking solution with one goal - to make it simple for digital businesses to collect true sales data for profitable decisions. Founded by Alex Becker, an ad tracking and crypto gaming/NFTs expert, Hyros solution was built based on personal experience. For years Alex struggled to scale up his business online without an appropriate marketing tracking system. Becoming sick of blind guesses, Alex and his team built Hyros to make better marketing decisions and boost profitability in the digital space backed by digital attribution and AI ad solution. All we need to start is a 5-min intro call to start using our DEMO in 3 simple steps: 1. Hyros plugs your ads into our system 2. We track your performance and use data to improve decisions 3. You see higher ad ROI under 90 days Since 2019 Hyros team of digital experts have brought Ad and AI excellence to over 3000 international businesses with the mission to make any digital decisions easy for online businesses to scale up and make profitable decisions based on the data: "In just 6 months allowed us to scale our ad spend by 43% for Business Mastery and over 100% for Unleash The Power Within." - Tony Robbins Ad Team "Has made such a huge difference in the GC camp. Has Helped us really see what’s really going on." - Grant Cardone Ad Team 🌍 We will pick your ideal packages based on the business type and we offer you to start a FREE demo at www.hyros.com or by contacting us at [email protected] 🔍 You can learn from our past clients at our 4.8-star Trustpilot or at our customer Facebook group Just see the truth through data and operate upon it!
Offices: 13359 N Highway 183, Ste 406 # 2008, Austin, TX 78750, US
