Description The Hyatt Place Provo is looking for an outgoing, customer service focused individual to join out team as a part-time Front Desk Agent (primarly evening shifts). The Front Desk Agent serves as the first point…
Skills: Customer Service, Communication, Problem-solving, Multitasking, Property Management Systems
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Part-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-in and check-out procedures while ensuring a high standard of service. They also handle guest inquiries, resolve complaints, and coordinate with other departments to maintain hotel operations.
Requirements
Candidates must have a high school diploma or equivalent, with previous hospitality or customer service experience preferred. The role requires strong communication skills, computer proficiency, and the ability to work a flexible schedule including evenings and weekends.
Full job description
Description
The Hyatt Place Provo is looking for an outgoing, customer service focused individual to join out team as a part-time Front Desk Agent (primarly evening shifts). The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, F&B experience a plus and the ability to multitask in a fast-paced hospitality environment while upholding the Hyatt Place hotel and Hyatt Brand’s service standards.
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Perform accurate check-in and check-out procedures.
Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
Resolve guest complaints promptly and effectively, escalating issues when necessary.
Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
Maintain lobby and front desk area cleanliness and organization.
Follow security procedures, monitor guest access, and report any suspicious activity.
Assist with reservations, cancellations, and modifications.
Promote hotel services and amenities to enhance guest satisfaction.
Some properties may require driving hotel shuttle or guest cars to support valet service.
Serve guest in the Hyatt Place Placery Bisto & Bar - must be +21 years old.
Requirements
Requirements:
High school diploma or equivalent; hospitality or customer service training preferred.
Previous experience in a front desk, reception, or customer service role desirable.
Strong communication, problem-solving, and interpersonal skills.
Proficiency with computers and reservation/property management systems (PMS experience a plus).
Ability to remain calm and professional under pressure.
Flexible schedule availability, including evenings, weekends, and holidays.
Some locations may require a Drivers’ License and insurability to operate company vehicles
Bilingual skills are a plus.
Must be able and willing to work Sunday through Saturday schedules.
Physical Requirements:
Ability to stand for extended periods (up to 8 hours).
Frequent use of hands and arms for typing, phone handling, and guest interactions.
Occasionally lift or carry items up to 25 pounds (luggage or supplies).
Ability to bend, stoop, and reach as required.
Clear verbal communication and professional appearance at all times.
Related keywords
Front DeskHospitalityCustomer ServiceProperty Management SystemCheck-inCheck-outGuest RelationsBistroBarReservationsConciergeHotel OperationsSecurity ProceduresValetCommunication SkillsProblem-solving
Designed with one purpose in mind. Yours. Because you've come too far to settle for anything but the best.
Industry
Hospitality
Company size
11-50 employees
Founded
2018
Headquarters
Provo, UT
LinkedIn followers
84
Located 45 miles south of Salt Lake City, Provo is a charming town that packs a punch. Home to Brigham Young University and a handful of excellent museums, Provo offers gorgeous winding canyons and picturesque lakes, including Utah Lake right on its doorstep.
At Hyatt Place Provo hotel, we understand that every trip has a purpose, and every stay should be an opportunity to recharge and make the next day more successful than the one before. After all, you never settle. So neither do we.
Stay at Hyatt Place Provo to enjoy rooms or suites thoughtfully designed around you. With dedicated spaces to work, sleep, and play. Each Roomy Room features a comfy Cozy Corner sectional sleeper sofa, spacious desk, contemporary bathroom, and more. In the mood for a refreshing swim? Head to the outdoor pool at Hyatt Place Provo. If it's relaxation you're after, plop down on the chaise lounges lining the pool deck, or soak in the hot tub.
Ready for a workout... Then head to our fitness center, home to a variety of cardio equipment and strength training machines.
The lobby is too a perfect place to unwind, or mix and mingle following a day's work. No matter the time of day, the Bar serves your a.m. caffeine fix, and p.m. craft cocktail.
Work whenever and wherever you want with work spaces designed around you. Go from your room's spacious desk to the 24/7 Business Center to the Inspiring Lobby. Hosting a group? Our Hyatt Place Provo offers event spaces equipped with audiovisual, catering, customizable room setup, and a world class dedicated Sales Department to ensure a smooth process; and successful event. To book your group retreat, or training call us at 801-609-2060 extension: 5102 Carmen, Director of Sales
You've come too far to settle now. Call us today!!
Designed with one purpose in mind. Yours. Because you've come too far to settle for anything but the best.
Industry
Hospitality
Company size
11-50 employees
Founded
2018
Headquarters
Provo, UT
LinkedIn followers
84
Located 45 miles south of Salt Lake City, Provo is a charming town that packs a punch. Home to Brigham Young University and a handful of excellent museums, Provo offers gorgeous winding canyons and picturesque lakes, including Utah Lake right on its doorstep.
At Hyatt Place Provo hotel, we understand that every trip has a purpose, and every stay should be an opportunity to recharge and make the next day more successful than the one before. After all, you never settle. So neither do we.
Stay at Hyatt Place Provo to enjoy rooms or suites thoughtfully designed around you. With dedicated spaces to work, sleep, and play. Each Roomy Room features a comfy Cozy Corner sectional sleeper sofa, spacious desk, contemporary bathroom, and more. In the mood for a refreshing swim? Head to the outdoor pool at Hyatt Place Provo. If it's relaxation you're after, plop down on the chaise lounges lining the pool deck, or soak in the hot tub.
Ready for a workout... Then head to our fitness center, home to a variety of cardio equipment and strength training machines.
The lobby is too a perfect place to unwind, or mix and mingle following a day's work. No matter the time of day, the Bar serves your a.m. caffeine fix, and p.m. craft cocktail.
Work whenever and wherever you want with work spaces designed around you. Go from your room's spacious desk to the 24/7 Business Center to the Inspiring Lobby. Hosting a group? Our Hyatt Place Provo offers event spaces equipped with audiovisual, catering, customizable room setup, and a world class dedicated Sales Department to ensure a smooth process; and successful event. To book your group retreat, or training call us at 801-609-2060 extension: 5102 Carmen, Director of Sales
You've come too far to settle now. Call us today!!