Leasing Consultant

Overview

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years. 

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

Job Description

The Leasing Consultant is a service-oriented sales representative who presents the features and benefits of living in an HSL apartment community and strives to make current and prospective residents feel welcome and comfortable in their community. 

The ideal candidate for our Leasing Consultant position must be an equal parts friendly, forward-facing customer relations and problem-solving community representative with a positive attitude, great personality, and the ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment. 

• Are you a smart, savvy, and service-minded individual?
• Do you want to work for a respected local company?  
• Can you multitask and manage both people and multiple priorities?  
• Want to work in a fast-paced, dynamic growth industry?
• Are you organized, meticulous, and driven to succeed?  
• Enjoy working in a team environment with like-minded people who love what they do?

If you answered YES to these questions and are fun, friendly, and focused on ensuring our residents enjoy their experience while living in one of our communities - we want to talk to you!

What’s In It for You

• Bonus compensation: sign-on bonus, community performance-based bonus eligibility, referral bonuses, etc.
• Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)
• Comprehensive full-benefits package including:
  • Paid vacation, personal, and sick time that accrues from day one
  • Paid off-site and on-the-job training
  • Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability
  • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income
• Huge potential for career advancement: 
  • More than half of HSL’s current Assistant Community Directors, Community Directors, and Regional Asset Managers have been promoted from within 
• Why choose a career with HSL:
  • You will get the tools, training, and support needed to grow and get better
  • Owner/Operators who make the decisions, not a third party management company
  • HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity 
  • We strive to provide excellent service and living conditions for every resident
  • Continued growth and expansion in Arizona have made us the industry leader

Role & Responsibilities 

The apartment Leasing Consultant is responsible for ongoing resident satisfaction and stellar customer service and collaborates with prospective residents to help identify their needs, meet those needs, and match them with their ideal apartment. 

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed. 

Main duties for Leasing Consultants will include:

• Highlighting the community, answering questions, and guiding residents to view various apartments and amenities
• Responding to potential resident rental interest in-person and via digital platforms
• Maintaining a professional, yet friendly atmosphere in the leasing office and other areas
• Physically inspecting the community when showing apartments and reporting to maintenance any service needed 
• Presenting new rental offers and existing resident lease renewals 
• Addressing resident-related issues and managing resident communication
• Inspecting all units prior to move-in, at move-out, and throughout vacancy  
• Maintaining awareness of local market conditions, competitors, and current trends
• Answering and addressing any community-related questions or concerns as a front-line representative of HSL and a community expert 
• Preparing potential resident background checks, including reference letters, rental history, income verification and lease application
• Properly executing all terms of a lease and taking needed steps in the case of a defaulting resident
• Completing any additional duties assigned by their supervisor
• Attending meetings and assisting the team in preparation of all reports, resident communications, move-out inventory, market surveys, etc.

Skills & Qualifications 

• Ability to communicate over the telephone and in-person with prospects, residents, vendors, corporate and resident staff, etc.
• People skills for developing personal connections with prospective renters, keeping current renters happy and reducing turnover
• Communication, including verbal and written skills, including:
  • Ability to function effectively in a sales/marketing and customer service environment
  • Ability to answer questions and address concerns in a professional manner 
  • Ability to read and write short correspondence and memos  
  • Ability to compute rates, discounts, and bonuses
  • Ability to translate financial and legal real estate terminology into common language  
  • Ability to effectively present information to customers, clients, and other employees of the organization  
• Ability to apply common sense understanding to conduct both detailed written and
  oral instructions  
• Ability to deal with problems involving few variables in standardized situations
• Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures, and financial transactions
• Basic computer, internet and typing skills
• Bilingual language skills (i.e., Spanish) not required, but is a plus 

Job Requirements

• 40-hour flexible work week
  • Employee will be required to work a flexible work week  
  • Weekly schedule - Weekends are required
• High school diploma or GED equivalent
• One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field is preferred
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.