Délicieusement parisien, l’hôtel The Peninsula Paris est idéalement situé au cœur de la capitale, à deux pas de quelques-uns des monuments, musées et boutiques de luxe les plus célèbres au monde. Le bâtiment iconique hau…
Skills: Hotel management, Team leadership, Customer service, Concierge operations, Front office management
The Peninsula Chicago is seeking an Overnight Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue,…
We are looking for a highly passionate and personable individual responsible for curating exceptional guest experiences through deep destination expertise, strong industry networks, and the development of a highly motiva…
Carmel-by-the-Sea, California, United States · On-site
Mid level
Working alongside the amazing team at The Quail, we are seeking a Full-Time & Part-Time Guest Service Agent to support our Front Office Department. Work for a highly prestigious hotel located in sunny Carmel Valley, Cali…
We are seeking an Assistant Manager, Operations Support and Adminstration to join the Group Operations team based in Hong Kong. This role provides comprehensive administrative support to the Senior Vice President, Operat…
Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Bar Back to join our bar team to achieve the company’s objectives and create a memorable guest experience. Work for a luxury Five-…
Working alongside a wonderful team at The Peninsula Chicago, we are seeking a Culinary Coordinator to join our Food & Beverage operations. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue…
Skills: Administrative support, MS Office, Excel, Word, PowerPoint
Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Restaurant Service Staff - Peter to achieve the company’s objectives and create a memorable guest experience. Work for a highly prestigious hote…
Skills: Customer Service, Teamwork, Multitasking, Information Management, English Proficiency
The Peninsula London is seeking to hire an experienced Housekeeping Supervisor. This role will also be responsible for ensuring efficient operations with a focus on maximising cleanliness, cost control and guest satisfac…
Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Receptionist - The Lobby to achieve the company’s objectives and create a memorable guest experience. Work for a highly prestigious hotel in Foo…
Skills: Customer Service, English Proficiency, Multitasking, Information Management, Cashiering
Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport. The hotel is com…
Skills: Sales management, Business development, Negotiation, Relationship management, Market analysis
The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli misafir odası ve göz kamaştırıcı terasları vardır. Aynı zamanda kruvazi…
We are looking for a passionate technology professional to provide technical support to both colleagues and guests in areas such as computers, TV services, internet and Wi-Fi connectivity, network services, various hotel…
Skills: Technical support, Troubleshooting, Network services, Wi-Fi connectivity, ELV systems
The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli misafir odası ve göz kamaştırıcı terasları vardır. Aynı zamanda kruvazi…
Skills: Sales, Customer Relationship Management, Market Analysis, Reporting, Communication
Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront…
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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
French
Responsibilities
Supervise front office, concierge, valet, and communications teams to ensure service excellence and adherence to brand standards. Coordinate across departments to provide a seamless guest experience while managing room availability and operational costs.
Requirements
Requires a higher education degree in hospitality management and at least 8 years of experience in luxury hotel operations. Candidates must possess strong leadership skills, a detail-oriented mindset, and fluency in both French and English.
Full job description
Délicieusement parisien, l’hôtel The Peninsula Paris est idéalement situé au cœur de la capitale, à deux pas de quelques-uns des monuments, musées et boutiques de luxe les plus célèbres au monde. Le bâtiment iconique haussmannien se compose de 200 chambres luxueuses, dont 93 suites qui comptent parmi les plus spectaculaires de la capitale. En collaboration avec la formidable équipe de l'hôtel The Peninsula Paris, nous recherchons un(e) Directeur/trice des services d’accueil.
Rejoignez un groupe qui prend soin de ses équipes autant que de ses clients
Venez partager nos valeurs d’excellence et de générosité
Développez-vous au sein d’un univers prestigieux et international
Principales responsabilités
Superviser les équipes Réception, Conciergerie, Voituriers-Bagagistes et Communications Téléphoniques afin de garantir l'excellence du service et le respect des standards The Peninsula.
Assurer la coordination entre les différents départements de l'hôtel pour offrir une expérience client fluide et personnalisée.
Veiller à la disponibilité des chambres en collaboration avec les équipes Housekeeping et Technique.
Identifier et mettre en œuvre des actions d'amélioration continue de la qualité de service et de maîtrise des coûts.
Participer au recrutement, à la formation et au développement des collaborateurs.
Assurer une veille des innovations et bonnes pratiques du secteur hôtelier de luxe.
Profil recherché
Formation supérieure en hôtellerie ou gestion hôtelière.
Minimum 8 ans d'expérience dans l'hébergement au sein d'établissements haut de gamme ou de luxe.
Leadership, sens du management et capacité à fédérer les équipes.
Forte orientation client et sens du détail.
Dynamisme, réactivité, autonomie et excellentes capacités organisationnelles.
Maîtrise du français, de l'anglais et des outils informatiques.
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates twelve of the world’s finest hotel properties under The Peninsula brand, located in exceptional city centre locations in Asia, US and Europe. The company’s portfolio also includes strategic commercial properties, clubs and services and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.
The Hongkong and Shanghai Hotels, Limited (HSH) is a luxury hospitality and real estate group incorporated in 1866 and listed on the Hong Kong Stock Exchange (00045). It owns and operates twelve of the world’s finest hotel properties under The Peninsula brand, located in exceptional city centre locations in Asia, US and Europe. The company’s portfolio also includes strategic commercial properties, clubs and services and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.