Milwaukee, Wisconsin, United States · Remote OK
$115k–$120k/yr
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-mak…
Skills: UX Research, Product Discovery, Interaction Design, Information Architecture, Usability Testing
Milwaukee, Wisconsin, United States · Remote OK
$115k–$120k/yr
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-mak…
Skills: UI Design, Visual Design, Figma, Responsive Design, Design Systems
Milwaukee, Wisconsin, United States · Remote Solely
$57k–$59k/yr
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-mak…
Skills: Project Management, EDI File Testing, Data Integration, Consultative Support, Client Onboarding
Minnesota, United States · Remote OK
$55k–$60k/yr
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-mak…
Skills: Account Management, Relationship Management, Strategic Planning, Salesforce, Problem Solving
Milwaukee, Wisconsin, United States • Remote OK
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Lead user research, product discovery, and interaction design to create intuitive user-centered experiences for web and mobile applications. Collaborate with cross-functional teams to translate customer insights into actionable design recommendations and polished visual solutions.
Requires a Bachelor's degree in HCI, Psychology, or a related field and 5-7 years of professional experience in UX research and interaction design. Must be proficient in Figma and have a strong portfolio demonstrating end-to-end UX activities and accessibility compliance.
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation.
Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements.
Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements.
Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations.
Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications.
Create user flows, wireframes, storyboards, and low- to mid-fidelity prototypes using Figma and other UX tools.
Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross-functional teams.
Apply user-centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities.
Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences.
Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes.
Advocate for accessibility, usability, and customer-centered decision making throughout the product development lifecycle.
Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs.
Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership.
Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices.
Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wireframing, prototyping, and usability testing across web and mobile applications.
Deep understanding of user-centered design principles, design thinking methodologies, interaction design, and experience design best practices.
Experience planning, facilitating, and synthesizing qualitative and quantitative user research.
Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data.
Proficiency with Figma and modern UX design and prototyping tools.
Ability to translate complex business requirements into intuitive and effective user experiences.
Experience creating personas, journey maps, workflows, user flows, wireframes, and validation prototypes.
Understanding of responsive design principles, accessibility standards (WCAG), and inclusive design practices.
Ability to influence product strategy and decision-making through customer insights and evidence-based recommendations.
Excellent communication, facilitation, presentation, and stakeholder management skills.
Strong collaboration skills and the ability to work effectively in cross-functional Agile teams.
Self-directed, proactive, and comfortable working in fast-paced, iterative environments with evolving priorities.
Bachelor's Degree (BA/BS) in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Psychology, Cognitive Science, Information Science, Interaction Design, Graphic Design, or a related field required.
5–7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design required.
Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations required.
Experience leading end-to-end UX activities from discovery and research through validation and delivery required.
Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products required.
Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices required.
Experience partnering with product management, technology teams, and business stakeholders in Agile development environments required.
Experience building or contributing to enterprise design systems and reusable interaction patterns preferred.
Experience delivering solutions for complex business workflows and enterprise applications preferred.
Experience in financial services, insurance, healthcare, or other regulated industries preferred.
Experience with accessibility standards and WCAG compliance required.
The estimated salary range for this position is $115,000USD to $120,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. By delivering personalized insights, experiences and solutions, we make it simple for our over 3 million members nationwide to drive value and tangible outcomes. As a leader in benefit accounts (HSAs, FSAs, HRAs and more) for over two decades, we have the depth and breadth of expertise that matters most. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access and assist with decision-making for individuals, employers and partners. Headquartered in Milwaukee, HSA Bank is a division of Webster Bank, N.A., Member FDIC. Webster Financial Corporation (NYSE: WBS) is the holding company for Webster Bank, N.A. To learn more, visit hsabank.com.
Offices: 1555 N River Center Drive, Milwaukee, WI 53212, US · 909 N 8th Street, Suite 200, Sheboygan, WI 53081-4056, US
At HSA Bank, we’re working toward a world where everyone is confidently engaged with their health and wealth. By delivering personalized insights, experiences and solutions, we make it simple for our over 3 million members nationwide to drive value and tangible outcomes. As a leader in benefit accounts (HSAs, FSAs, HRAs and more) for over two decades, we have the depth and breadth of expertise that matters most. We are devoted to delivering an outstanding user experience and our offerings in the healthcare savings space drive down healthcare costs, increase access and assist with decision-making for individuals, employers and partners. Headquartered in Milwaukee, HSA Bank is a division of Webster Bank, N.A., Member FDIC. Webster Financial Corporation (NYSE: WBS) is the holding company for Webster Bank, N.A. To learn more, visit hsabank.com.
Offices: 1555 N River Center Drive, Milwaukee, WI 53212, US · 909 N 8th Street, Suite 200, Sheboygan, WI 53081-4056, US
