Jobs at Housing Up (Now Hiring) — 5 open

Date Issued: 2019

Date revised: October 2023 & August 2025

• Provide ongoing case management services, including housing retention, crisis intervention, and connection to medical, mental health, substance use, employment services, and mainstream resources such as SNAP, SSI, and TANF.
• Develop and maintain trusting, supportive relationships with clients.
• Conduct intake assessments and develop individualized service/goal plans based on client needs and goals.
• Facilitate housing stability and client engagement through regular home visits and check-ins.
• Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
• Work with clients to problem-solve issues around their lease, the landlord-tenant relationship, and timely rent payment.
• Collaborate with landlords, property managers, community agencies, and service providers to coordinate care and support.
• Assist clients in household budgeting and financial planning. Assist clients in establishing payment plans for bills and past debts so that clients successfully maintain their housing.
• Maintain accurate, timely documentation of services, progress notes, assessments, service/goal plans, and case files in compliance with organizational and funding requirements.
• Capture program statistics and other required reports as directed.
• Participate in team meetings, training, and agency-wide initiatives.
• The case manager will require flexibility and the ability to adapt and cover caseloads as needed, including providing support for unit-based PSH programs and related responsibilities.
• Other duties as required.

• Bachelor’s degree in social work or related field and 1 year of experience OR high school diploma or equivalent with 4 years of human services experience. 
• Experience with individuals and families receiving services from the Department of Behavioral Health.
• Proficient in Microsoft Office software (e.g. Word, Excel, Outlook).
• Ability to provide services with empathy and with consideration of how trauma impacts the mental, physical, and psychological responses of clients.
• Demonstrated understanding of populations with mental health challenges and traumatic experiences and knowledge of evidence-based solutions to overcome these challenges.
• Strong interpersonal, communication, and crisis management skills.
• Knowledge of substance abuse/recovery, family systems and mental healthcare.
• Ability to prioritize effectively while managing multiple tasks and responsibilities.

• Familiarity with the Strengths-Based and Housing First approaches to case management.
• Well-versed in trauma-informed service delivery, with experience executing this approach in housing programs.
• Knowledge of Washington, DC’s housing resources and social service systems. 
• Strong and timely documentation and reporting skills.
• Strong planning and organizational skills.
• Valid driver’s license and have a vehicle, as well as proof of auto insurance is strongly preferred.
• Bilingual ability preferred; Spanish, Amharic, or other languages commonly spoken in the community are a plus.
• Candidates with lived experience are encouraged to apply.

• Hybrid work environment.
• Employees here will require flexibility to work night and/or weekends when necessary and with advanced notice.
• Requires ability to walk, stand and climb stairs.
• Ability to sit for prolonged periods.
• Ability to lift 20-30 pounds.