New Orleans, Louisiana, United States · On-site
SUMMARY HANO’s goal is to ensure that applicants, residents, participants, and landlords are treated in a courteous and professional manner. The primary purpose of this position is to provide exceptional and prompt…
Skills: Customer Service, Conflict Resolution, Administrative Support, Data Entry, Call Center Operations
New Orleans, Louisiana, United States • On-site
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Provide exceptional customer service to applicants, residents, and landlords via phone and email to resolve inquiries and complaints. Perform administrative duties including recordkeeping and data tracking to support the Housing Operations Department.
Requires two years of college coursework and three years of experience in public housing, case management, or office administration. Certification in Housing Quality Standards and program administration is required within the first year of employment.
HANO’s goal is to ensure that applicants, residents, participants, and landlords are treated in a courteous and professional manner. The primary purpose of this position is to provide exceptional and prompt customer service over the phone to residents, staff, contractors, and the general public that contact HANO. The incumbent answers or refers questions and provides information via email and over the phone, while respectfully listening and communicating to help resolve problems. This position reports to the Director of HCVP and performs a variety of administrative and clerical duties in support of the Housing Operations Department.
All activities must support the Housing Authority of New Orleans (“HANO”) mission, strategic goals, and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Education and/or Experience
HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable federal, state or local law. Discrimination of any type will not be tolerated.
Providing safe and affordable housing for low income residents in the Greater New Orleans area
The Housing Authority of New Orleans is looking to place qualified individuals in challenging and rewarding career opportunities. We employ a wide range of professional, administrative and maintenance positions. As an employee of HANO, you will be part of a committed team dedicated to the development and preservation of vibrant neighborhoods in a manner that promotes self-sufficiency and economic opportunities. HANO recognizes employees as our most valuable asset. We offer a stimulating work environment and a competitive compensation and benefits package. We are excited that you are interested in joining our team!
Offices: 4100 Touro St, New Orleans, Louisiana 70122, US
Providing safe and affordable housing for low income residents in the Greater New Orleans area
The Housing Authority of New Orleans is looking to place qualified individuals in challenging and rewarding career opportunities. We employ a wide range of professional, administrative and maintenance positions. As an employee of HANO, you will be part of a committed team dedicated to the development and preservation of vibrant neighborhoods in a manner that promotes self-sufficiency and economic opportunities. HANO recognizes employees as our most valuable asset. We offer a stimulating work environment and a competitive compensation and benefits package. We are excited that you are interested in joining our team!
Offices: 4100 Touro St, New Orleans, Louisiana 70122, US
