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Jobs at Hopelink (Now Hiring) — 3 open

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Client Resource Specialist - Food Enrollment (nonprofit)

Redmond, Washington, United States · On-site

$24/hr

Entry level$3M raised

Title: Client Resource Specialist – Food Enrollment Location: Onsite in Redmond, WA. This position will travel to provide coverage at other Hopelink Centers (Kirkland, Bellevue, Shoreline, and Carnation) based on b…

Skills: Multi-tasking, Problem Solving, De-escalation, Trauma-Informed Care, Microsoft Outlook 365

Hopelink logoHopelink

Automotive Service Technician

Kent, Washington, United States · On-site

$28/hr

Entry level$3M raised

The career opportunity: Summary of the Automotive Service Technician (C) position: Hopelink Automotive Service Technician warrants someone who is driven and brings a strong work ethic to the team! This position will perf…

Skills: Automotive Diagnosis, Vehicle Repair, Preventive Maintenance, Hydraulic Systems, Diesel Engines

Hopelink logoHopelink

Program Specialist - Service Concerns

Bellevue, Washington, United States · On-site

$26/hr

Mid level$3M raised

Title: NEMT Program Specialist – Service Concerns Location: Bellevue, WA. This is an onsite only position Work schedule: Full time, Monday – Friday 8:00am – 5:00pm Who we are: Since 1971, Hopelink has p…

Skills: Customer Service, Complaint Resolution, De-escalation, Research, Documentation

Hopelink logo

Client Resource Specialist - Food Enrollment (nonprofit)

Hopelink

Redmond, Washington, United States • On-site

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  • $24/hr
  • Full-time
  • Paid Vacation, Paid Sick Days, Paid Holidays, Paid Float Days, Medical Insurance, Dental Insurance
  • Posted 9d ago
  • ~40 hrs/week

Responsibilities

The role focuses on processing food program enrollments and managing online applications to ensure client eligibility. Additionally, the specialist provides front desk support, greets visitors, and makes community service referrals.

Requirements

Candidates should be comfortable working with individuals in crisis and possess the ability to remain calm under pressure using a trauma-informed approach. Proficiency in Microsoft 365 and flexibility to travel between multiple service centers are required.

Full job description

Title: Client Resource Specialist – Food Enrollment

Location: Onsite in Redmond, WA. This position will travel to provide coverage at other Hopelink Centers (Kirkland, Bellevue, Shoreline, and Carnation) based on business need.

Work schedule: Full time, 40 hours per week. Monday – Friday, 8:30am – 5:00pm.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. 

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity: 

The Client Resource Specialist focusing on Food Enrollment primarily supports Hopelink Food Program and clients, as well as providing front desk coverage or support at centers when needed. This position works with clients in-person or via phone to complete annual enrollments, so they are eligible to receive food services. The food enrollment specialist also focuses on processing online applications to complete enrollments.

The Client Resource Specialist is one of the first points of contact at the Hopelink Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. The Client Resource Specialist provides excellent customer service to clients, donors, visitors, and staff. The environment can sometimes be fast paced and busy and other times it can be slower. This position is critical to ensure smooth operation of the center.

 

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

  • Ability to multi-task, problem solve, and be flexible. 
  • Comfortable with a flexible schedule that may change locations and focus due to coverage needs. 
  • Ability to stay calm under pressure and de-escalate issues; applies a client-focused, trauma-informed approach.
  • Comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
  • Working knowledge of Microsoft Outlook 365 (Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently) and ability to learn new software.
  • Bilingual candidates are encouraged to apply.

 

Examples of what you will be doing:

  • Process a high volume of online applications to enroll clients in the Food Program and schedule shopping appointments.
  • Connect with clients in-person and via phone to complete food enrollments and follow up on applications. 
  • Warmly greet all visitors at the front desk. Maintain a friendly and welcoming environment for all guests, participants, volunteers, and donors while providing compassionate service.
  • Provide front desk coverage at other Service Centers as necessary.
  • Listen for understanding and de-escalate challenging or difficult situations as they arise. 
  • Answer questions regarding services offered at the Center and make referrals for services within the community. 
  • Screen clients for services by asking questions to determine eligibility and schedule appointments.

 

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

  • Compensation: $24.40/hour
  • Up to 10 paid vacation and sick days annually and 10 paid holidays, 
  • Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
  • Medical, Dental, and Vision benefits after 1 month waiting period
  • Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
  • Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
  • Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
  • Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

 

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink

 

Related keywords

NonprofitFood EnrollmentTrauma-Informed ApproachClient Resource SpecialistMicrosoft 365Social ServicesCommunity OutreachCase ManagementEligibility ScreeningDe-escalationBilingualPoverty AlleviationPublic AssistanceFront Desk Operations

About Hopelink

LinkedInVisit site
Industry
Non-profit Organizations
Company size
201-500 employees
Founded
1971
Headquarters
Redmond, Washington
LinkedIn followers
5,171
Total funding
$3M

Hopelink is a nonprofit organization working to end poverty in our community. Each year we help more than 64,000 low-income people through programs that provide stability and the skills and knowledge needed to exit poverty. Since 1971, Hopelink has provided support services to people in need in north and east King County and transportation services in King and Snohomish Counties in Washington state. We are a Community Action Agency with programs and services ranging from food banks, energy assistance and housing to literacy training and employment skills, transportation and family development. Hopelink is based in Redmond, Washington, with service centers and food banks in Bellevue, Kirkland, Redmond, Sno-Valley (Carnation) and Shoreline. In addition to ongoing programs and services, Hopelink also manages several campaigns specifically geared toward helping children: End Summer Hunger helps ensure that kids on summer break have enough to eat when their school's free and reduced fee meals are not available; Kids Need School Supplies provides backpacks and back-to-school tools for kids in low-income families; and Lend a Hoping Hand provides holiday gift rooms where parents and grandparents can "shop"​ for toys and gifts. Annual events include Hopelink Can Madness -- a bracketed tournament between local businesses to help stock food banks following the holidays; an annual October fundraising luncheon at Meydenbauer Center in Bellevue (attended by about 1,800 guests every year); and the Turkey Trot 5K Family Fun Run & Walk on the Sunday before Thanksgiving. Every year, nearly 4,000 volunteers donate over 62,000 hours; helping people and changing lives.

Offices: 8990 154th Ave NE, Redmond, Washington 98052, US

CollaborativeInnovativeBest practicesand TransparentNon Profit
View all jobs at Hopelink

About Hopelink

LinkedInVisit site
Industry
Non-profit Organizations
Company size
201-500 employees
Founded
1971
Headquarters
Redmond, Washington
LinkedIn followers
5,171
Total funding
$3M

Hopelink is a nonprofit organization working to end poverty in our community. Each year we help more than 64,000 low-income people through programs that provide stability and the skills and knowledge needed to exit poverty. Since 1971, Hopelink has provided support services to people in need in north and east King County and transportation services in King and Snohomish Counties in Washington state. We are a Community Action Agency with programs and services ranging from food banks, energy assistance and housing to literacy training and employment skills, transportation and family development. Hopelink is based in Redmond, Washington, with service centers and food banks in Bellevue, Kirkland, Redmond, Sno-Valley (Carnation) and Shoreline. In addition to ongoing programs and services, Hopelink also manages several campaigns specifically geared toward helping children: End Summer Hunger helps ensure that kids on summer break have enough to eat when their school's free and reduced fee meals are not available; Kids Need School Supplies provides backpacks and back-to-school tools for kids in low-income families; and Lend a Hoping Hand provides holiday gift rooms where parents and grandparents can "shop"​ for toys and gifts. Annual events include Hopelink Can Madness -- a bracketed tournament between local businesses to help stock food banks following the holidays; an annual October fundraising luncheon at Meydenbauer Center in Bellevue (attended by about 1,800 guests every year); and the Turkey Trot 5K Family Fun Run & Walk on the Sunday before Thanksgiving. Every year, nearly 4,000 volunteers donate over 62,000 hours; helping people and changing lives.

Offices: 8990 154th Ave NE, Redmond, Washington 98052, US

CollaborativeInnovativeBest practicesand TransparentNon Profit
View all jobs at Hopelink

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