Goldsboro, North Carolina, United States · On-site
Entry level
Description Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhanc…
Skills: Guest service, Front office operations, Cash handling, Credit card processing, Property management system
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Housekeeping, Cleaning, Attention to detail, Time management, Communication
Windsor Locks, Connecticut, United States · On-site
$57k–$65k/yr
Mid level
InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REI…
Skills: Front office management, Team leadership, Customer service, Staff scheduling, Inventory management
Windsor Locks, Connecticut, United States · On-site
$62k–$70k/yr
Mid level
InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REI…
Skills: Leadership, Team management, Customer service, Problem solving, Staff training
Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. The Housekeeping Inspect…
Skills: Housekeeping, Inspection, Supervisory Skills, Inventory Management, Communication
Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a hospitality environment. As a full-time employee,…
Skills: Cleaning, Hospitality, Bed Making, Dusting, Vacuuming
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…
Skills: Housekeeping, Cleaning, Customer service, Attention to detail, Floor maintenance
Homewood Suites Arlington - Maintenance & Housekeeping Support
Arlington, Texas, United States · On-site
Entry level
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Hotel Maintenance, Housekeeping, HVAC Troubleshooting, Plumbing Repairs, Drywall Repair
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Customer service, Cash handling, Computer literacy, Multitasking, Communication
We have a great opportunity for you to bring your maintenance skills to our hotel where you can make a difference for our guests. At our hotel you will utilize your expertise in property maintenance, hands on repairs, an…
Manchester, New Hampshire, United States · On-site
Entry level
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Housekeeping, Cleaning, Customer Service, Attention To Detail, Time Management
Manchester, New Hampshire, United States · On-site
Entry level
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…
Skills: Customer service, Cash handling, Credit card procedures, Hospitality, Communication
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering t…
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Skills: Guestroom Cleaning, Housekeeping, Customer Service, Time Management, Attention To Detail
Description We are seeking a hands-on, dynamic individual to join our team. The Houseperson is responsible for maintaining the cleanliness and appearance of the hotel and providing guests with quality service in a timely…
Windsor Locks, Connecticut, United States · On-site
$17/hr–$18/hr
Entry level
InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REI…
Skills: Cleaning, Janitorial services, Customer service, Verbal communication, Written communication
Compensation TypeHourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Guest Service Agent Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner. Key Responsibilities Assist guests with check-in/check-out or general inquiries. Operate the telephon…
Town of Glenville, New York, United States · On-site
$19/hr–$22/hr
Entry level
The Homewood Suites by Hilton in Schenectady, NY is seeking a motivated, service-driven Front Office Supervisor who will primarily be responsible for supervising front office team members to ensure efficient and smooth o…
Skills: Team Leadership, Guest Relations, Front Office Management, Scheduling, Conflict Resolution
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Posted 15h ago
~40 hrs/week
Responsibilities
The Night Auditor manages front office operations during late evening and early morning hours while providing excellent guest service. Responsibilities include balancing daily financial transactions, handling guest requests, and maintaining property security.
Requirements
Candidates must have a high school diploma or equivalent and possess strong communication and computer skills. Prior experience in accounting, sales, or guest relations is preferred, and the ability to perform physical tasks like lifting and standing for long periods is required.
Full job description
Description
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
High school diploma or equivalent.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Manager on Duty functions.
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
Must be able to work a night shift schedule
POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General Manager
Guest Service Manager
Guest Service Supervisor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Homewood Suites has been making guests be at home for more than 30 years. Our spacious suites offer distinct spaces designed to flex to the needs of a longer stay. With a full kitchen, free breakfast, and pet-friendly accommodations, we're proud to welcome the whole family.
Homewood Suites has been making guests be at home for more than 30 years. Our spacious suites offer distinct spaces designed to flex to the needs of a longer stay. With a full kitchen, free breakfast, and pet-friendly accommodations, we're proud to welcome the whole family.