London, England, United Kingdom · Hybrid
$28k–$33k/yr
Salary: £27,500 - £32,500 pa depending on experience Role type: Permanent Location: London, hybrid. The candidate will be required to be in the office on Wednesdays across both shift patterns (more days will be required …
Skills: Customer service, Communication skills, Attention to detail, Process documentation, Stakeholder management
Peterborough, England, United Kingdom · Hybrid
Salary: £26,000 per annum plus commission of up to 40%. Role type: Full Time Location: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office for team meetings Reports to: Custom…
Skills: Customer service, Retention, Communication, Negotiation, Problem-solving
Tunbridge Wells, England, United Kingdom · On-site
$40k–$45k/yr
Salary: £40,000.00 - £45,000.00 per annum depending on your experience Role type: Permanent Location: Field work, some office based work Reporting to: Installations Manager About The Little Green Energy Company The Littl…
Skills: Solar PV Installation, Battery Storage, EV Charging Installation, Electrical Testing, Fault-Finding
Peterborough, England, United Kingdom · Hybrid
Salary: £26,000 per annum Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and b…
Skills: Scheduling, Inbound Call Handling, Cost Control, Outbound Call Handling, Multitasking
London, England, United Kingdom · Hybrid
Location: London, hybrid (2 days per week in office) About Hometree Join Hometree at the most exciting moment in our story. Founded in 2015, we've become one of the fastest-growing challengers in the UK home services mar…
Skills: Reward Design, Compensation Philosophy, Benefits Harmonisation, Pay Banding, Job Levelling
Tunbridge Wells, England, United Kingdom · On-site
$40k–$45k/yr
Salary: £40,000-45,000 per annum depending on experience Role type: Permanent, Office Based Location: Tonbridge, Kent Reporting to: General Manager, TLGEC About The Little Green Energy Company The Little Green Energy Com…
Skills: Bank Reconciliations, Month-end Journals, Accounts Payable, Accounts Receivable, VAT Returns
Helston, England, United Kingdom · On-site
Location: Helston, Cornwall (office-based) Hours: Monday–Friday — full-time or part-time considered Salary: £26,520 basic + uncapped commission Reports to: Sales Manager Why you’ll love this role Customers come to you. Y…
Skills: Sales Closing, Customer Relationship Management, Renewable Energy Design, Lead Conversion, Objection Handling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage customer interactions across multiple channels while validating documentation to ensure high-quality installations. Foster strong relationships with installers and stakeholders to support product offerings and drive process automation.
Requires previous experience in customer operations and a strong passion for delivering exceptional service. Candidates must possess excellent communication skills, a meticulous eye for detail, and a process-oriented mindset.
Salary: £27,500 - £32,500 pa depending on experience
Role type: Permanent
Location: London, hybrid. The candidate will be required to be in the office on Wednesdays across both shift patterns (more days will be required on an ad-hoc basis)
Reporting to: Operations Team Lead
Working hours: Rotating shift patterns, three weeks / one week:
Rotating shift pattern
Monday to Friday, 9:00 am to 5:30 pm
Monday to Friday, 10:30 am – 7:00 pm
Bank holidays: the team is open on bank holidays, so you will work them as normal. The exception is Christmas Day and Boxing Day, when the office closes. You get a day in lieu for every bank holiday you work
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs
🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company and IMS).
🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK
🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time
Hometree Finance is transforming the UK residential market by offering affordable financing for sustainable upgrades, such as solar energy systems.
In this role, you’ll join a dynamic team and support customers during a period of rapid growth. This fast-paced, multi-faceted position offers a unique opportunity to grow within a company dedicated to accelerating the transition to net-zero homes. You’ll enhance the customer journey by managing interactions across multiple channels, delivering exceptional service, and validating documentation to ensure high-quality installations. Additionally, you’ll foster strong relationships with installers, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability.
Ensure Seamless Customer Experiences: Deliver a smooth, end-to-end operational journey for our customers, enhancing their experience from start to finish.
Manage Customer Interactions: Handle customer inquiries through phone, email, and chat, prioritising exceptional service across all channels
Validate Documentation: Review and confirm the quality of documentation to ensure installations meet high standards, addressing discrepancies as needed
Systems and Processes Knowledge: Continuously evaluate existing workflows to identify areas for improvement and adapt to evolving business needs
Support Installer Relationships: Build and manage relationships with installers to help them effectively offer Hometree Finance’s products
Maintain Process Documentation: Create and update detailed documentation to promote knowledge sharing and operational consistency
Foster Stakeholder Collaboration: Build strong connections with internal and external stakeholders, including tech teams, to leverage tools that support process automation and scalability
Passion for Customer Service: A genuine enthusiasm for customer service and for engaging with customers on a daily basis
Relevant Experience: Previous experience in customer operations
Excellent Communication Skills: Strong communication abilities that foster positive, lasting relationships
Attention to Detail: A meticulous eye for detail and a commitment to accuracy and compliance
Process-Oriented Mindset: Experience in creating, documenting, and refining processes to enhance operational efficiency
Collaborative Spirit: A team player who thrives in a small, agile team and actively contributes ideas to improve team and customer experiences
Adaptability: We're in a rapid growth phase, with constant change. You need to be comfortable working in this environment
Proactive Approach: A “can-do” attitude, embracing challenges and seeking solutions beyond immediate responsibilities
Extra Credit:
Data-Driven Decision-Making: Experience using Looker or other reporting tools to support decision-making and drive process improvement
Experience managing customer complaints: Familiarity with the processes required to manage customer complaints in a regulatory environment
Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
Skills-Based and task (remote): Engage in a detailed discussion about your past experiences with our Operations Team Lead & Operational Excellence Lead (1 hour)
Final Interview (in-person) with our Director of Operations and a Managing Director of Hometree Finance (1 hour)
We have an ever-expanding list of benefits that currently includes:
31 days of holiday per year, including bank holidays (excluding Christmas Day and Boxing Day, when we close).
Your birthday off, on us, because you should spend the day doing what you love.
Hybrid working - Spend 2 days per week with your team in our collaborative London office.
Free boiler & home emergency cover with Hometree, plus a 40% discount for friends & family.
Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
£300 Home office allowance.
Support for your mental health and wellbeing is available via Oliva.
Menopause support from Stella, including friends & family access.
Cycle to work scheme.
Regular team socials, including Summer and Winter parties.
At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.
As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.
At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
Hometree enables sustainable, stress-free living in the home
Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we're helping homeowners transition to low-carbon living, when they’re ready. Heating is responsible for 14% of all greenhouse gas emissions in the UK. If we're serious about hitting those net zero goals to mitigate the climate emergency, we need to act. The transition has already begun but it’s a mammoth task and it won’t happen overnight. We know the challenges on the table – with soaring energy costs, expensive heat pumps and home infrastructure challenges, homeowners are left with many pressing questions - which option should I choose - heat pump or hydrogen boiler? Who will install the equipment - and- how will I afford it? That's where Hometree comes in. We understand that homeowners will make the journey at their own pace - and our role is to assist them along the way. Today, we offer boiler and home emergency cover - but we’re rapidly expanding our products and services to install and finance low-carbon home energy hardware, so that we can help steer more UK homeowners to a cleaner and brighter future. Decarbonisation will transform the way we all heat our homes and this is just the start of the Hometree journey. Let's transform home energy together.
Offices: Hamilton House, 4 Mabledon Place, King’s Cross, London, Greater London WC1H 9BB, GB
Hometree enables sustainable, stress-free living in the home
Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we're helping homeowners transition to low-carbon living, when they’re ready. Heating is responsible for 14% of all greenhouse gas emissions in the UK. If we're serious about hitting those net zero goals to mitigate the climate emergency, we need to act. The transition has already begun but it’s a mammoth task and it won’t happen overnight. We know the challenges on the table – with soaring energy costs, expensive heat pumps and home infrastructure challenges, homeowners are left with many pressing questions - which option should I choose - heat pump or hydrogen boiler? Who will install the equipment - and- how will I afford it? That's where Hometree comes in. We understand that homeowners will make the journey at their own pace - and our role is to assist them along the way. Today, we offer boiler and home emergency cover - but we’re rapidly expanding our products and services to install and finance low-carbon home energy hardware, so that we can help steer more UK homeowners to a cleaner and brighter future. Decarbonisation will transform the way we all heat our homes and this is just the start of the Hometree journey. Let's transform home energy together.
Offices: Hamilton House, 4 Mabledon Place, King’s Cross, London, Greater London WC1H 9BB, GB
