Master Truck Service Technician - HOLT Truck Centers

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Pharr

Reporting To: Daniel Garces Jr.

Description

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses complex engine malfunctions, performs Failure Analysis of failed engine components with minimum to no supervision
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum to no supervision
• Disassembles, inspects, determines parts required, and reassembles to factory specifications
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Prepares and completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Trains and mentors lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Consistently maintains an average rework of 0.5%
• Ensures a positive average variance consistently
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to complete all Level 4 curriculum pathway requirements as outlined in the Leveling Description Guide
• Ability to meet all technical and performance requirements for a Level 1, 2, 3 & 4 Technician
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Operation and control skills of vehicle fleet
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate a vehicle on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to complete applicable HDSI VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn, Model, Teach, Measure)

Requirements

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program
• Eight or more years of experience
• Completion of Levels 1, 2, 3, & 4 curriculum pathway requirements as outlined in the Leveling Description Guide
• Has met ProTech training requirements for preceding Technician levels; Ability to learn and model HOLT’s VBL Culture
• On-going Safety Training
• ASE – Medium/Heavy Truck Certification
• AC Certification
• Brake System Certification
• Conventional forklift license

• CDL – Class A or B
• Experience leading/mentoring

• None

• Limited travel or overnight stays
• Travel to other stores that require help during times of heavy workloads may be expected
• Travel to customer locations may be expected

• Must own and maintain the necessary tools to efficiently perform the job
• Valid driver’s license and acceptable driving record
• Completion of the Holt Truck - Tech Level 1-4 International Alignment Training Module*
• Minimum 40+ billed hours per week (100%+ proficiency)

• Significant amount of time spent standing
• Constant movement and use of hands, this position requires good manual dexterity
• Communication with customers and constant communication with co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Lifts and moves materials and equipment up to 50 lbs.
• Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Frequently works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to high noise levels
• Works in extremely bright or inadequate lighting
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Exposure to minor burns, cuts, bites, or stings