Canada · Remote OK
$85k–$95k/yr
Position Title: Senior Client Manager Department: Brand Management / Client Services/Operations Location: Remote – Home office based (Ontario preferred) Reports To: General Manager Type: Full Time Salary: $85k - $95k plu…
Skills: Client Relationship Management, Budget Development, Proposal Creation, KPI Tracking, Performance Management
Montreal, Quebec, Canada · On-site
$19/hr–$23/hr
Lieu: Divers établissements Costco à l’échelle nationale (Quebec City, QC) Type d’emploi: Basé sur des projets / Occasionnel / Contractuel (selon le cas) Supérieur(e) immédiat(e): Gestionnaire de projet / Gestionnaire te…
Skills: Customer Service, Communication, Interpersonal Skills, Sales, Brand Promotion
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The Senior Client Manager is responsible for managing key client relationships, developing strategic programs, and ensuring flawless retail execution in-market. This role involves building budgets, tracking KPIs, and identifying growth opportunities to drive client success and business expansion.
Candidates need 3-7+ years of experience in client management, merchandising, CPG, or retail marketing. Proven ability in budget creation, analytical thinking, and managing multiple projects simultaneously is required.
Position Title: Senior Client Manager
Department: Brand Management / Client Services/Operations
Location: Remote – Home office based (Ontario preferred)
Reports To: General Manager
Type: Full Time
Salary: $85k - $95k plus incentives
Position Summary
The Client Manager plays a critical role in driving client success, business growth, and operational excellence within Hive Retail Solutions. This position is responsible for managing key client relationships, developing strategic programs, building budgets and proposals, tracking performance against KPIs, and ensuring flawless execution in-market.
The ideal candidate is highly relationship-focused, innovative, and thrives in both strategic planning and field execution. This individual acts as a trusted advisor to clients while collaborating cross-functionally to deliver best-in-class merchandising and retail solutions.
Serve as the primary point of contact for assigned client accounts, building strong, trusted partnerships.
Lead regular client communications, business reviews, and strategic planning discussions.
Understand client objectives, challenges, and growth opportunities to proactively recommend solutions.
Ensure exceptional client satisfaction through consistent communication, responsiveness, and flawless execution.
Build and manage program budgets to ensure profitability and alignment with client expectations.
Develop compelling client proposals, presentations, and strategic recommendations.
Support contract renewals, pricing discussions, and program expansions.
Evaluate program feasibility, resource requirements, and return on investment.
Establish and monitor key performance indicators (KPIs) to measure program success.
Analyze field execution, sales performance, and operational metrics to identify trends and opportunities.
Build strategic action plans to improve results and optimize performance.
Provide insights and recommendations based on data analysis and market intelligence.
Deliver weekly, monthly, and final program reporting to clients with actionable insights and recommendations.
Translate data into clear business narratives that demonstrate program impact and ROI.
Ensure reporting is accurate, timely, and aligned with client expectations.
Present program performance updates to internal leadership and external stakeholders.
Identify opportunities to expand existing business and sell in new programs and services.
Support new business development through proposal creation, presentations, and client pitches.
Build strong relationships with prospective and existing clients to drive long-term growth.
Stay informed on retail trends, merchandising innovation, and competitive activity.
Spend time in-market with clients, visiting retail locations to assess execution and identify opportunities.
Conduct store visits to validate performance, understand retailer environments, and strengthen client relationships.
Partner with field teams to ensure programs are executed at a best-in-class level.
Function as the voice of the client internally while championing field realities and opportunities.
Develop innovative go-to-market plans to support brand growth and retail success.
Build strategic merchandising and activation plans that align with client objectives.
Recommend innovative ideas, technologies, and operational improvements to enhance performance.
Continuously seek opportunities to elevate service delivery and create competitive advantages.
3–7+ years of experience in client management, account management, merchandising, CPG, retail marketing, or agency environments.
Proven experience building budgets, proposals, and client presentations.
Strong understanding of retail merchandising, field execution, and KPI management.
Experience managing multiple projects and clients simultaneously.
Demonstrated success in business development and growing client partnerships.
Strong analytical and critical thinking skills with the ability to turn data into actionable insights.
Comfortable working both strategically and hands-on in the field.
Exceptional relationship-building and communication skills
Strong business acumen and commercial mindset
Strategic thinking and innovative problem-solving
Advanced presentation and reporting capabilities
Budgeting and financial management experience
Strong organizational and project management skills
Ability to influence stakeholders and manage competing priorities.
Results-oriented with a passion for delivering best-in-class execution.
Hive, is a female-founded retail sales & merchandising agency helping brands grow on shelf and in-store across Canada
Hive is a Canadian, female-founded sales and merchandising agency specializing in growing food and beverage brands across both conventional and specialty retail channels. With store visits conducted each month coast to coast, our experienced team provides on-the-ground support—building strong retailer relationships, identifying opportunities, and executing strategies that drive sales and visibility at the shelf. We are your in-store partners, helping create impact where it matters most: at the point of purchase. Let us help create the in-store buzz for your brand 🐝
Offices: Vancouver , BC, CA
Hive, is a female-founded retail sales & merchandising agency helping brands grow on shelf and in-store across Canada
Hive is a Canadian, female-founded sales and merchandising agency specializing in growing food and beverage brands across both conventional and specialty retail channels. With store visits conducted each month coast to coast, our experienced team provides on-the-ground support—building strong retailer relationships, identifying opportunities, and executing strategies that drive sales and visibility at the shelf. We are your in-store partners, helping create impact where it matters most: at the point of purchase. Let us help create the in-store buzz for your brand 🐝
Offices: Vancouver , BC, CA