The Hiller Companies, LLC has an immediate opening for Service Field Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a lea…
The Hiller Companies, LLC has an immediate opening for Area Sales Manager (ASM). If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a l…
Spokane Valley, Washington, United States · On-site
$80k–$140k/yr
Senior
The Hiller Companies, LLC has an immediate opening for Sprinkler Systems Seller. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a …
Skills: Direct Sales, Prospecting, Negotiation, Sales Closing, Fire Protection System Design
The Hiller Companies, LLC has an immediate opening for Electronic Systems Seller. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a…
Skills: Direct Sales, Prospecting, Negotiation, Fire Protection System Design, Cost Estimation
The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Inspector. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is…
Skills: Fire Alarm Inspection, Suppression System Maintenance, System Diagnostics, Customer Service, NFPA Code Compliance
The Hiller Companies, LLC has an immediate opening for Journeyman Sprinkler Fitter. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is…
The Hiller Companies, LLC has an immediate opening for Sprinkler Service Inspector. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is…
Skills: Fire Sprinkler Inspection, Preventative Maintenance, System Diagnostics, Customer Service, NFPA Code Compliance
The Hiller Companies, LLC has an immediate opening for Licensed Sprinkler Journeyman. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies …
Skills: Fire Sprinkler Inspection, NFPA 25 Compliance, NFPA 13 Compliance, System Troubleshooting, Fire Pump Testing
The Hiller Companies, LLC has an immediate opening for Fire Sprinkler Foreman. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a lea…
Skills: Fire Sprinkler Installation, Project Oversight, Team Leadership, NFPA 13 Compliance, Troubleshooting
The Hiller Companies, LLC has an immediate opening for Fire Sprinkler Inspector. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a l…
Skills: Fire Sprinkler Inspection, System Testing, Preventative Maintenance, NFPA Code Compliance, Diagnostics
The Hiller Companies, LLC has an immediate opening for Extinguisher Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companie…
Skills: Fire Extinguisher Inspection, Equipment Maintenance, Mechanical Aptitude, Hand and Power Tools, Customer Training
The Hiller Companies, LLC has an immediate opening for Marine Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading…
Suppression Service Technician - Hoods & Extinguishers
Phoenix, Arizona, United States · On-site
Mid level
The Hiller Companies, LLC has an immediate opening for Fire Suppression Technician - Hoods & Extinguishers. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.…
Skills: Fire Extinguisher Maintenance, Kitchen Suppression System Service, Mechanical Aptitude, Technical Troubleshooting, Customer Training
The Hiller Companies, LLC has an immediate opening for Marine Helper. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading pro…
Skills: Customer Service, Site Preparation, Material Handling, Equipment Setup, Hand Tools
The Hiller Companies, LLC has an immediate opening for Account Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading pr…
Skills: Owner Direct Sales, Account Management, Lead Generation, Market Research, Technical Proposal Writing
Wilmington Manor, Delaware, United States · On-site
Senior
The Hiller Companies, LLC has an immediate opening for Account Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading pr…
Skills: Owner Direct Sales, Account Management, Lead Generation, Market Research, Technical Proposal Writing
The Hiller Companies, LLC has an immediate opening for Service Field Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a lea…
The Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leadi…
The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies …
Skills: Fire Alarm Inspection, System Troubleshooting, NFPA 72 Compliance, Preventive Maintenance, Blueprint Reading
The Hiller Companies, LLC has an immediate opening for Fire Alarm Service Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies …
Skills: Fire Alarm Inspection, System Troubleshooting, NFPA 72 Compliance, Blueprint Reading, Preventive Maintenance
The Service Field Manager leads service technicians to achieve financial and operational goals while ensuring high customer satisfaction. Responsibilities include managing department performance, recruiting and training staff, and overseeing the execution of fire protection maintenance contracts.
Requirements
Candidates should have over 5 years of experience in fire protection systems and a strong understanding of NFPA standards and local codes. A NICET Level III certification is preferred along with demonstrated leadership and problem-solving abilities.
Full job description
The Hiller Companies, LLC has an immediate opening for Service Field Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.
What You’ll Do:
Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.
Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
Ability to build a high‐performance team who can operate efficiently, effectively, productively and cost effectively.
Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
Support sales efforts through participation in market leads and price optimizations.
Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
Monitor and ensure that Service Department team members are up to date on required certifications.
Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
Other duties as assigned
Qualifications
What We Are Looking For:
5+ years experience in service, testing and inspections of fire protection systems preferred. This includes Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
Thorough understanding of workflow processes, service operation metrics and customer centric mentality.
Demonstrated ability to motivate and direct others
Familiarity with NFPA standards and local codes
Minimum NICET Level III certification in related fire protection systems preferred
Effective Communication - Concise, clear, and direct in both written and verbal communication
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Job Prioritization – Identify the top priority and adjust accordingly by rescheduling and communicating with customer, sales rep, and technician
Task Oriented – Ability to manage and follow through with multiple ongoing tasks at one time
Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.
Most employee benefits start from the first day of employment, including:
Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
Career advancement potential within a growing company.
Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
The Hiller Companies, Inc. offers fire protection products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as locally with offices in Alabama, Arizona, California, Colorado, Florida, Louisiana, Massachusetts, Nevada, South Carolina, Texas, Utah and Virginia. We are proud to safeguard everything from small businesses to nuclear testing facilities, yachts to aircraft carriers, and gas stations to offshore platforms.
Hiller's service organization provides inspections, routine and emergency maintenance for fire suppression, detection, sprinkler and other systems. We also service and recharge fire extinguishers for all market areas; including commercial buildings, restaurants, industrial plants, oil platforms and ships. Our personnel are NICET-certified and factory-trained by our key suppliers and we maintain DOT-approved hydrostatic testing, dry chemical, CO2, FM200 and Halon 1301 refill stations.
Hiller also offers a variety of products and parts to support our customers. These products include portable and fixed fire extinguishers, hoses, hose reels, nozzles, foam and other material/equipment involved in fire detection and suppression. We also provide safety equipment such as gloves, fire resistant clothing, safety glasses, masks, air breathing apparatus and other similar items. These products are sold from inventory or shipped directly to our customers from our vendors.
The following vendors we have on schedule include Ansul, Amerex, Kidde, Siemens, Survivair, Akron Brass and Gentex, just to name a few.
Offices: 3751 Joy Springs Road, Mobile, Al 36693, US
Fire Protection Systems DesignInstallationand ServiceGeneral Safety ProductsSecurity SystemsFire & Alarm MonitoringFire Sprinkler SystemsFire Sprinkler InspectionFire Extinguisher InspectionFire Alarm Inspection
The Hiller Companies, Inc. offers fire protection products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as locally with offices in Alabama, Arizona, California, Colorado, Florida, Louisiana, Massachusetts, Nevada, South Carolina, Texas, Utah and Virginia. We are proud to safeguard everything from small businesses to nuclear testing facilities, yachts to aircraft carriers, and gas stations to offshore platforms.
Hiller's service organization provides inspections, routine and emergency maintenance for fire suppression, detection, sprinkler and other systems. We also service and recharge fire extinguishers for all market areas; including commercial buildings, restaurants, industrial plants, oil platforms and ships. Our personnel are NICET-certified and factory-trained by our key suppliers and we maintain DOT-approved hydrostatic testing, dry chemical, CO2, FM200 and Halon 1301 refill stations.
Hiller also offers a variety of products and parts to support our customers. These products include portable and fixed fire extinguishers, hoses, hose reels, nozzles, foam and other material/equipment involved in fire detection and suppression. We also provide safety equipment such as gloves, fire resistant clothing, safety glasses, masks, air breathing apparatus and other similar items. These products are sold from inventory or shipped directly to our customers from our vendors.
The following vendors we have on schedule include Ansul, Amerex, Kidde, Siemens, Survivair, Akron Brass and Gentex, just to name a few.
Offices: 3751 Joy Springs Road, Mobile, Al 36693, US
Fire Protection Systems DesignInstallationand ServiceGeneral Safety ProductsSecurity SystemsFire & Alarm MonitoringFire Sprinkler SystemsFire Sprinkler InspectionFire Extinguisher InspectionFire Alarm Inspection