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Full-time
associate degree
Posted 15d ago
~40 hrs/week
Responsibilities
The coordinator supports laboratory operations by managing incoming communications, documenting critical values, and ensuring efficient test processing. They also perform administrative tasks such as data entry, inventory management, and operating laboratory equipment.
Requirements
Candidates must possess at least an associate degree in arts or science or an equivalent combination of education and experience. Preferred qualifications include one year of laboratory and customer service experience, along with relevant medical laboratory technician certification.
Full job description
SUMMARY:
We are currently seeking a Lab Technical Services Coordinator to join our team. This fulltime role will primarily work on nights (11:00 PM to 7:30 AM). Includes every other weekend. Some flexibility to flex to evenings (3:00 PM to 11:30 PM) on weekend coverage.
Purpose of this position: The role of the technical services coordinator is to support a designated section of the laboratory. In this role you must collaboratively work with laboratory teams, organizational laboratory customers, Hennepin Healthcare affiliates and clients to provide an excellent customer experience. Support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service to patients, physicians, the public, and co-workers.
RESPONSIBILITIES:
Core Laboratory
Answers incoming phone calls with the expectation to respond appropriately to external and internal customers’ needs/issues without transferring the phone calls to another section of the laboratory. This will require coordination with all sections of the laboratory and may require a return call for resolution
Call/page all critical values to the provider and complete the documentation of all calls in the electronic health record
Utilization of the electronic health record and the laboratory information system to efficiently complete add-on test requests, or to confer with the ordering provider if the add-on tests cannot be completed
Call all specimen rejection problems to the provider, including all affected specimens for that collection period
Monitors the core lab pending logs and communicates to the technical staff to ensure testing is not delayed
Operating laboratory equipment as assigned by management after proper training
Performs administrative support work including, but not limited to, entry of test results into the laboratory information system, assisting with departmental inventory management
Other duties as assigned for which they have received applicable training and supervisor approval to perform
QUALIFICATIONS:
Minimum Qualifications:
Associate’s degree in arts or science or equivalent
-OR-
An approved equivalent combination of education and experience
Preferred Qualifications:
One year of experience in the laboratory and
One year of experience in customer service skills
For Core Laboratory: Certification as Medical Laboratory Technician (MLT) ASCP, or a Clinical Laboratory Technician (CLT) NCA
Knowledge/ Skills/ Abilities:
Customer Service skills
Basic Microsoft Office Suite knowledge (Word, Excel, Outlook, etc.
Related keywords
LaboratoryTechnical servicesCore laboratoryElectronic health recordLaboratory information systemSpecimen rejectionMedical laboratory technicianASCPCLTMicrosoft officeCustomer serviceInventory managementData entryHealthcareClinical laboratory
An integrated system of care with the mission to ensure access to outstanding care for everyone. We're here for life.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1887
Headquarters
Minneapolis, Minnesota
LinkedIn followers
33,017
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics downtown and in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Careers:
Hennepin Healthcare offers employment opportunities in a variety of settings, including our main campus in downtown Minneapolis and neighborhood clinics. We are proud of our 7,300 employees and physicians, who work together to provide safe, high quality care in a patient- and family-centered environment.
For more information on careers at Hennepin Healthcare: hennepinhealthcare.org/careers
See our Social Media Conduct Policy in Linktree.
Offices: 701 Park Ave S, Minneapolis, Minnesota, US
Level I Adult and Pediatric Trauma CenterPrimary CareSpecialty CareHyperbaric MedicineBurn CareEMS and ParamedicsTeaching HospitalPediatricsBaby-Friendly Designated HospitalTraumatic Brain Injury
An integrated system of care with the mission to ensure access to outstanding care for everyone. We're here for life.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1887
Headquarters
Minneapolis, Minnesota
LinkedIn followers
33,017
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics downtown and in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Careers:
Hennepin Healthcare offers employment opportunities in a variety of settings, including our main campus in downtown Minneapolis and neighborhood clinics. We are proud of our 7,300 employees and physicians, who work together to provide safe, high quality care in a patient- and family-centered environment.
For more information on careers at Hennepin Healthcare: hennepinhealthcare.org/careers
See our Social Media Conduct Policy in Linktree.
Offices: 701 Park Ave S, Minneapolis, Minnesota, US
Level I Adult and Pediatric Trauma CenterPrimary CareSpecialty CareHyperbaric MedicineBurn CareEMS and ParamedicsTeaching HospitalPediatricsBaby-Friendly Designated HospitalTraumatic Brain Injury