New York, New York, United States · On-site
Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You’ll Do As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Preve…
Skills: Case Management, Assessment Counseling, Crisis Intervention, Interviewing Skills, Verbal Communication
New York, New York, United States · On-site
Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You'll Do As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention …
Skills: Program Management, Staff Supervision, Budgetary Skills, Case Management, Crisis Intervention
New York, New York, United States · On-site
Program: New Horizons | 188-190 Sutter Avenue, Brooklyn, NY 11212 What You'll Do HELP USA is seeking a Recreation Aide to work with adults living in one of our temporary housing facilities. Your responsibilities will inc…
Skills: Program Development, Community Outreach, Budgeting, Microsoft Office, Communication Skills
New York, New York, United States · On-site
Program: HWC - Glenmore | Location: 114 Snediker Ave, Brooklyn, NY 11207 What You’ll Do Do you want to help people experiencing homelessness find a place to call home and become self-sufficient? As a Case Manager w…
Skills: Case Management, Crisis Intervention, Independent Living Planning, Referral Coordination, Written Communication
New York, New York, United States · On-site
Program: Haven | Manhattan, NY 10037 What You’ll Do We’re looking for a Child Care Clinical Coordinator to work with the Therapeutic Childcare and Recreation programs at HELP Haven, a transitional housing she…
Skills: Psychosocial Assessments, Mental Health Counseling, Crisis Intervention, Trauma-Informed Practice, Group Facilitation
New York, New York, United States · On-site
Program: Haven | Manhattan, NY 10037 What You’ll Do At HELP USA, we take great pride in providing our residents with a clean and well-maintained living space that feels as much like home as possible. We can only do…
Skills: Supervision, Building Maintenance, Electrical Wiring, Boiler Mechanics, Plumbing
New York, New York, United States · On-site
Program: Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035 What You’ll Do As a Porter in one of HELP USA’s shelters for people experiencing homelessness, you’ll help provide our residents a clean …
Skills: Cleaning, Garbage Removal, Painting, Landscaping, Snow Removal
New York, New York, United States · On-site
Program: New Leaf| 8 Fountain Avenue, Brooklyn, NY 11208 What You’ll Do Do you want to help people experiencing homelessness find a place to call home and become self-sufficient? As a Case Manager with HELP USA's n…
Skills: Case Management, Crisis Intervention, Communication Skills, Priority Management, Referral Coordination
New York, New York, United States · On-site
Program: HELP Unity| 23 W. 106th Street, NY, NY 10025 What You’ll Do As a Porter in one of HELP USA’s shelters for people experiencing homelessness, you’ll help provide our residents a clean and well-ma…
Skills: Cleaning, Garbage Removal, Painting, Landscaping, Snow Removal
New York, New York, United States · On-site
Program: New Leaf| 8 Fountain Avenue, Brooklyn, NY 11208 What You’ll Do As a Recreation Specialist for HELP USA's new Brooklyn, New York, family shelter, you will work under the supervision of the Recreation Coordi…
Skills: STEM Projects, Arts And Crafts, Computer Literacy, Homework Help, Life Skills Development
New York, New York, United States · On-site
Program: New Leaf| 8 Fountain Avenue, Brooklyn, NY 11208 What You’ll Do Do you want to help families experiencing homelessness get their lives back on track? If so, this is the job for you! As a Client Care Coordin…
Skills: Psychosocial Assessments, Crisis Intervention, Mental Health Counseling, Substance Abuse Counseling, Trauma-Informed Care
New York, New York, United States · On-site
Program: HELP Webster Ave |3300 Webster Ave, Bronx, NY 10467 What You’ll Do If you want to use your Case Management skills to help struggling and vulnerable adults, this could be a great opportunity for you. HELP W…
Skills: Case Management, Trauma-Informed Care, Crisis Intervention, Intake and Assessment, Service Linkage
New York, New York, United States · On-site
Program: Haven | Manhattan, NY 10037 What You'll Do As an Assistant Safety Monitor Supervisor with HELP USA, you'll oversee Safety Monitors on a shift at your assigned location. A member of our Safety Team is usually the…
Skills: Supervision, Security Patrolling, Incident Reporting, Staff Training, Documentation
New York, New York, United States · On-site
Program: HELP Unity| 23 W. 106th Street, NY, NY 10025 What You’ll Do HELP USA is seeking a Safety Monitor Supervisor to oversee Safety Monitors at their assigned facility. A member of the Safety Monitor team is usu…
Skills: Staff Supervision, Incident Reporting, Security Patrolling, Interpersonal Skills, Microsoft Office
New York, New York, United States · On-site
Program: Serenity | 2323 Davidson Avenue, Bronx, NY 10468 Position Overview: The Program Director for Serenity, a DHS-funded 52-bed transitional shelter serving single adult men, r is responsible for the overall manageme…
Skills: Program Management, Staff Supervision, Case Management, Budget Tracking, Contractual Compliance
New York, New York, United States · On-site
Program: HELP One, Building C | 314 Hinsdale Street, Brooklyn, NY 11207 Position Summary As a Registered Nurse for our newly constructed supportive housing program in Brooklyn (HELP I), you’ll report to the Executi…
Skills: Medication Management, Healthcare Coordination, Health Education, Chronic Disease Management, Preventative Health
New York, New York, United States · On-site
Program: HELP Unity| 23 W. 106th Street, NY, NY 10025 What You’ll Do At HELP USA, we take great pride in providing our residents with a clean and well-maintained living space that feels as much like home as possibl…
Skills: Staff Supervision, Building Maintenance, Electrical Wiring, Boiler Mechanics, Plumbing
New York, New York, United States · On-site
Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467 What You’ll Do As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Preve…
Skills: Landlord/Tenant Mediation, Housing Placement, Intake Assessment, Case Management, Community Outreach
Las Vegas, Nevada, United States · On-site
Program: Las Vegas | 1455 North Main Street, Las Vegas, NV 89101 What You'll Do As a Driver for one of our temporary housing sites, you’ll be responsible for transporting staff and residents to appointments and pic…
Skills: Driving, Vehicle Maintenance, Passenger Transport, Log Keeping, Safety Compliance
New York, New York, United States · On-site
Program: HELP Unity | 23 W 106th Street, New York, NY 10025 What You’ll Do As a Clinician for one of our women's shelters, you’ll provide mental health counseling services to residents, including long and sho…
Skills: Mental Health Counseling, Crisis Intervention, Group Facilitation, Intake Assessments, Case Management
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The Intake Worker assesses new clients for program eligibility and processes necessary documentation to help them achieve housing stability. Responsibilities include verifying housing crises, referring clients to external agencies, and maintaining regulatory compliant records.
Candidates must have a high school diploma or equivalent and prior experience in case management and crisis intervention. Strong communication skills and proficiency in Microsoft Office are required.
Program: Homebase Service Area 2 | 815 Burke Avenue, Bronx, NY 10467
What You’ll Do
As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.
As Intake Worker, you’ll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You’ll also collect, review, and process eligibility documentation for new clients. The Homebase program is a fast-paced environment and requires a close attention to details.
Your responsibilities will include:
Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.
Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.
Assisting clients with completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.
Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.
Referring clients to financial, housing, and housing court workshops.
Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.
Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.
Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.
You’re a great fit for this role if you have:
High School Diploma or equivalent OR equivalent experience and skills.
Prior experience in case management, assessment counseling, and crisis intervention with excellent interviewing skills.
Strong verbal and written communication skills.
Ability to work in a fast-paced, demanding environment.
Resourceful and detail oriented, with strong decision making and organizational skills
Computer literacy, particularly with Microsoft Office applications.
Valid US driver’s license a plus.
Compensation
Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
We Have GREAT BENEFITS!
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug-Free Workplace.
One of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Offices: 115 East 13th Street, New York, NY 10003, US
One of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Offices: 115 East 13th Street, New York, NY 10003, US
