Sioux Falls, South Dakota, United States · On-site
Entry level
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and impairments i…
Sioux Falls, South Dakota, United States · On-site
Entry level
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Customer Care Specialist will be responsible for taking inbound service calls of every call type. …
Skills: Customer Service, Technical Troubleshooting, Communication Skills, Billing Support, Sales
Join Our Team & Help Push the Boundaries of Possibilities for Our Communities! ** Starting target compensation at 100% (base pay + targeted commissions) for full time roles range from $90,000-$105,000, commensurate with …
Skills: Sales, Communication, Customer service, Prospecting, Relationship building
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The Inbound Sales Specialist will generate company revenue by closing sales over the phone and providi…
Skills: Sales, Customer service, Active listening, Telephone etiquette, Time management
Field Sales Representative - Unlimited Income Potential
Yankton, South Dakota, United States · On-site
$72k–$90k/yr
Entry level
Join Our Team & Help Push the Boundaries of Possibilities for Our Communities! ** Starting target compensation at 100% (base pay + targeted commissions) for full time roles range from $72,000 to $90,000, commensurate wit…
Skills: Sales, Communication, Customer service, Prospecting, Relationship building
Door to Door Sales Representative - Unlimited Income Potential
Shawnee, Oklahoma, United States · On-site
$72k–$90k/yr
Entry level
Join Our Team & Help Push the Boundaries of Possibilities for Our Communities! ** Starting target compensation at 100% (base pay + targeted commissions) for full time roles range from $72,000 to $90,000, commensurate wit…
Skills: Door-to-Door Sales, Lead Tracking, Prospecting, Customer Relationship Management, Communication Skills
Sioux Falls, South Dakota, United States · On-site
Mid level
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Maintenance Technician will be responsible for maintaining, servicing, and repairing telecommunica…
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Installation and Repair Technician will be responsible for repairing, installing, modifying, and u…
Skills: Telecommunications Installation, System Repair, Diagnostic Testing, Fiber Optics, Wiring
Door to Door Sales Representative - Unlimited Income Potential
Lawton, Oklahoma, United States · On-site
$72k–$90k/yr
Entry level
Join Our Team & Help Push the Boundaries of Possibilities for Our Communities! ** Starting target compensation at 100% (base pay + targeted commissions) for full time roles range from $72,000 to $90,000, commensurate wit…
Skills: Sales, Communication, Customer service, Prospecting, Relationship building
“We Push the Boundaries of Possibilities for our Communities.” Overview of Position Responsibilities: We are looking for a Senior Software Development Engineer who thrives at the intersection of polished user…
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Maintenance Technician will be responsible for maintaining, servicing, and repairing telecommunica…
“We Push the Boundaries of Possibilities for our Communities.” We are seeking a highly motivated and detail-oriented Construction & Customer Marketing Operations Specialist to join our marketing team. This ro…
Skills: Marketing Operations, Campaign Management, Marketing Automation, Data Analysis, CRM Systems
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Network Engineer will is to be one of the senior leaders of the networking team in support of Blue…
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Maintenance Technician will be responsible for maintaining, servicing, and repairing telecommunica…
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Supervisor Field Operations will be responsible for supervising installation and repair (service) …
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Maintenance Technician will be responsible for maintaining, servicing, and repairing telecommunica…
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Maintenance Technician will be responsible for maintaining, servicing, and repairing telecommunica…
Skills: HFC Network Maintenance, Fiber Optic Splicing, Signal Troubleshooting, Network Testing, Customer Service
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Installation and Repair Technician will be responsible for repairing, installing, modifying, and u…
Skills: Telecommunications Installation, System Repair, Diagnostic Testing, Fiber Optics, Wiring
Sioux Falls, South Dakota, United States · On-site
Entry level
“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: Our Customer Care Specialist will be responsible for taking inbound service calls of every call type. …
Skills: Customer Service, Technical Troubleshooting, Billing Processing, Communication Skills, Sales
"We Push the Boundaries of Possibilities for our Communities." Bluepeak is seeking a strategic and commercially driven Director of Revenue Strategy & Go-To-Market to lead pricing, packaging, and go-to-market strategy acr…
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Full-time
high school, associate degree
Medical, Dental, Vision, Life insurance, 401(k), Paid vacation
Posted 12h ago
~40 hrs/week
Responsibilities
The NOC Technician I monitors the network for outages and impairments in a 24/7 environment to ensure high service availability. They coordinate repair activities with engineering and operations teams while documenting all troubleshooting actions in the ticketing system.
Requirements
Candidates must have at least a high school diploma or GED, with an associate degree or technical school training preferred. The role requires basic understanding of TCP/IP, network monitoring tools, and the ability to work flexible shifts including nights, weekends, and holidays.
Full job description
“We Push the Boundaries of Possibilities for our Communities.”
Overview of the Position Responsibilities: The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and impairments in a 24 x 7 environment. They coordinate maintenance and repair activities with engineering, operations and vendor personnel to ensure high services availability and quality. They use fault, performance monitoring and configuration management tools along with ticketing system, and event logs to detect and document troubles from initial detection to resolution. . The NOC’s role is to Command, Control and Communicate with resources to help resolve customer impacting issues. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.
***This is an on-site position based in Sioux Falls, SD.
What You Will Do:
Responsible for timely repair coordination, event notifications, and escalations, related to network outages, impairments or maintenance activities.
Work with multiple departments within the organization to effectively communicate and coordinate information during outage events.
Using the Network Monitoring and troubleshooting tools, the NOC Technician is expected to identify, isolate, and coordinate the resolution of events that may occur in all components of the network, clearly documenting each event and actions taken in the trouble ticketing system.
Monitor the Network Elements and Systems that make up the BP HFC Plant, Core Network, Network Services and supporting infrastructure.
Clear outages after service has been restored and tested. Alert personnel via established processes and procedures
Provide thorough follow up via ongoing notification updates
Effectively communicate with field partners, customers and peers
Follow established maintenance processes
Provide after hours support commercial customers if needed
All other duties as assigned
What You Will Need:
Highschool or GED required.
Associate’s degree or equivalent from two-year college or technical school; at least 6 months in a NOC environment preferred; or equivalent combination of education and experience.
Previous knowledge of RF signals and HFC networks is a plus.
Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup. Exposure to SolarWinds or other network monitoring platforms is preferred.
Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment.
Must be reliable and dependable, self-motivated and willing to learn and contribute to building a successful NOC team.
Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent would be beneficial.
Advanced customer service and time management skills.
Excellent verbal and written skills.
Great organizational and interpersonal skills.
Ability to maintain professionalism in challenging and/or changing situations.
Ability to acquire on the job knowledge of RF and Optical technologies.
The NOC is a 24/7/365 operation. Employees must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends.
Must be Customer focused and dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective
relationships with customers.
MS Office, internet software, e-mail communication
Prolonged periods of sitting at a desk and working on a computer.
Regularly required to talk and hear.
Frequently required to sit, stand, bend, reach, push, pull and walk.
Required to use hands, handle objects and paperwork.
Required to use close vision and be able to focus.
Required to refrain from personal use of technology during working hours.
Required to lift up to 5lbs at a given time.
Required to reach and hold on to items at chest level or reach above the shoulder.
Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends, and holidays.
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
About Us
We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At Bluepeak, we believe the size of your city shouldn't determine the quality of your technology or your opportunities to grow. We’re building something better to deliver faster, reliable internet and an environment where people can start a career.
We offer everything from entry-level positions with comprehensive training provided to leadership roles that support long-term career development. Our team members gain hands-on experience, receive technical training, and uncover real growth opportunities. Whether you're just starting out, aiming to take the next step to advance your career, or looking for unlimited commission potential, Bluepeak provides roles equipped with dedicated support and a straightforward path to achievement as we continue our expansion throughout the Midwest and beyond.
Just like our team, our technology keeps moving forward. With up to 5 gigabits for residential customers and 10 gigabits for businesses, Bluepeak delivers the fast, reliable fiber internet communities deserve. From connecting families at home to empowering local businesses, we’re proud to help our communities thrive together.
At Bluepeak, we believe the size of your city shouldn't determine the quality of your technology or your opportunities to grow. We’re building something better to deliver faster, reliable internet and an environment where people can start a career.
We offer everything from entry-level positions with comprehensive training provided to leadership roles that support long-term career development. Our team members gain hands-on experience, receive technical training, and uncover real growth opportunities. Whether you're just starting out, aiming to take the next step to advance your career, or looking for unlimited commission potential, Bluepeak provides roles equipped with dedicated support and a straightforward path to achievement as we continue our expansion throughout the Midwest and beyond.
Just like our team, our technology keeps moving forward. With up to 5 gigabits for residential customers and 10 gigabits for businesses, Bluepeak delivers the fast, reliable fiber internet communities deserve. From connecting families at home to empowering local businesses, we’re proud to help our communities thrive together.