Ashburton, Canterbury, New Zealand · On-site
Is this your next role? You'll be an excellent communicator who is passionate about providing exceptional service over the phone and online - making sure our customers have the best experience possible. This job will kee…
Skills: Customer service, Communication, Financial services, Relationship building, Phone manner
Melbourne, Victoria, Australia · On-site
Accountability Specialist Melbourne | Permanent, Full-Time We are looking for an organised and detail-oriented Accountability Specialist to help strengthen governance practices, accountability frameworks and policy manag…
Skills: Governance, Risk management, Compliance, Policy management, Regulatory frameworks
Melbourne, Victoria, Australia · Hybrid
Operational Risk Manager Melbourne | Permanent, Full-Time At Heartland Bank, we are committed to building a strong risk culture that supports sustainable growth, protects our customers and enables confident decision maki…
Skills: Operational risk management, Risk and Control Self-Assessment, Regulatory compliance, Enterprise risk, Audit
Auckland, Auckland, New Zealand · On-site
Is this your next role? At Heartland, reconciliations are more than balancing numbers. They are a critical control that helps minimise financial risk, maintain data integrity, and ensure we deliver the best outcomes for …
Skills: Reconciliation, Data analysis, Accounting principles, Banking principles, Excel
Auckland, Auckland, New Zealand · Hybrid
We have an exciting opportunity for a Credit Consultant to join our Collections Team in our Auckland Office While Collections experience is preferable, we are looking for an energetic and empathetic person who can eviden…
Skills: Debt collection, Credit control, Customer service, Communication, Problem solving
Auckland, Auckland, New Zealand · On-site
Is this your next role? You’ll deliver exceptional service to prospective auto vehicle lending customers across New Zealand, guiding them through their loan application and answer any questions along the way. No day is t…
Skills: Customer service, Financial services, Lending, Communication skills, Self-motivation
Auckland, Auckland, New Zealand · On-site
Intermediate/Senior Business Analyst At Heartland, we do things a little differently. We work in small, empowered pods—tight-knit, cross-functional teams focused on solving real problems for our customers. As a Business …
Skills: Business Analysis, Process Mapping, Customer Journey Mapping, Stakeholder Management, Workshop Facilitation
City of Brisbane, Queensland, Australia · Hybrid
Agrifinance Manager We have an exciting opportunity for a Agrifinance Manager to join our Agrifinance team based in Brisbane, Australia. Is this your next role? You’re highly driven and detail oriented with experience in…
Skills: Agribusiness Finance, Credit Analysis, Commercial Banking, Portfolio Management, Risk & Compliance
Auckland, Auckland, New Zealand · On-site
Lead the transformation of Finance at one of New Zealand and Australia’s most ambitious banking groups. Reporting directly to the Chief Financial Officer, Heartland Bank Limited, this is a rare opportunity to take on a h…
Skills: Strategic Planning And Execution, Enterprise Transformation Leadership, Programme And Portfolio Management, Executive Stakeholder Engagement, Financial And Commercial Acumen
Auckland, Auckland, New Zealand · Hybrid
Fixed Term contract - 12 months Kia ora — ready to design systems that actually matter? At Heartland, we’re re‑engineering the core of a modern bank. Not patching legacy. Not bolting on AI. Building an intelligent, AI‑en…
Skills: OpenShift, Docker, Spring Boot, IBM API Connect, DataPower
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You will provide exceptional service to customers over the phone and online while managing a range of financial products. Your role involves ensuring customers feel valued and informed while maintaining a positive and engaging communication style.
The ideal candidate possesses strong customer service experience and a genuine interest in the financial services industry. You must be an excellent communicator with a positive phone manner and be eligible to work in New Zealand.
Is this your next role?
You'll be an excellent communicator who is passionate about providing exceptional service over the phone and online - making sure our customers have the best experience possible.
This job will keep you interested, challenged and on your toes with a range of customer contact channels and working with a range of Heartland products in a supportive team environment that encourages development and training.
You'll provide customers with a radically different customer experience - making sure that they are well informed, feeling happy and valued.
Does this sound like you?
You're a real people person - always keen to help and chat to people. You'll have an engaging, positive and clear phone manner and can strong build relationships quickly with our customers. You're looking to commit for the long haul somewhere you're valued, respected and have the opportunity to take the time with our customers - adding a real human touch!
You're a pro with:
Customer service experience
An interest in the financial services industry
Great customer services skills
A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.
Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.
Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).
Some of our perks include employee banking benefits, an excellent insurance package, flexible working options.
Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick.
Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.
Keen to learn more?
For an insight into life at Heartland, check out https://www.youtube.com/watch?v=TqGMgKROFxE , our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.
Please note you must be eligible to work in New Zealand.
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers. Join our Heartland Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development. Diversity, equity and inclusion We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions. Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group. We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
Offices: Level 3, 277 Broadway, Auckland, Newmarket 1023, NZ
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers. Join our Heartland Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development. Diversity, equity and inclusion We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions. Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group. We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
Offices: Level 3, 277 Broadway, Auckland, Newmarket 1023, NZ
